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Fairway Cafe - Worst Service ever?

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So the family went to Fairway Cafe Sunday for lunch/brunch. It was about 12:30/1:00pm, 4 of us (including our 2 year old asleep in the stroller.)

Suprisingly, they tell us they have a table for us immediately, but say we need to wake up our daughter because the stroller would interfere with servers (I understand, but where they put us, the stroller totally wouldn't have been in the way - and if they were concerned with safety, why would they let older kids sit in 2 chairs stacked on top of each other? Didn't look too secure to me!)

On to ordering. My wife wanted a glass of orange juice. Our waiter tells us they are all out and it will take 15-20 minutes for them to make more. Now, a couple of things: 1: It's Sunday Brunch on the UWS. Is the demand for orange juice surprising?? 2: We were in FAIRWAY! Couldn't they have just run downstairs and picked up a few bottles of juice from the case? It didn't even need to be fresh-squeezed. Tropicana would have been fine! So instead she and my 7 year old order lemonade. I order a root beer. My wife orders a turkey burger with swiss and avocado, I order a burger with jack and avacado. (My daughters split some eggs.)

My root beer comes in about 2 minutes. No lemonade. He says they're making it and will be out in a minute. 5 minutes. 10 minutes. He says he just brought over the glasses and it should be ready soon! Finally the lemonade for both comes about 15 minutes after ordering (yes, she should have stuck with the OJ!)

The burgers come. No avacado. We ask the waiter - "Oh, we don't have any." Let me repeat: we were at Fairway Cafe! There are mounds of avacados one floor down!

Seriously, the waiter truly did not go out of his way at all (oh yes, took awhile to get some water for us initially) which is really why I'm complaining here.

Was the burger good? Yupp. Eggs were great - brioche that came with it was delish. Would I go back? Ummmmm.... not so fast.

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  1. I've had the same problem and I always think the same thing. It is ALL available downstairs. That's not rocket science. But then the food is really good and I end up going back again.