Psst... We're working on the next generation of Chowhound! View >
HOME > Chowhound > Not About Food >
Apr 12, 2008 07:50 PM

Drive-thru screw-ups

How many times ahave you gone through the drive-thru and you don't have what you ordered? This happens often enough, we always pull over and check before we leave. Just wondering how common it is for other people.

  1. Click to Upload a photo (10 MB limit)
  1. This is why I hate going through the drive-thru. Besides the long lines, I never seem to get what I ordered. The last time I did the drive-thru I got all the way home once from Wendy's and realized they'd forgotten my dipping sauce for the nuggets. That was the last time I did that.

    1. I always check - the one time I forget to is always a massive screw-up.

      1. Here is southern california it seems that drive through places frequently put someone at the window with limited english speaking ability. When I place on order and they repeat the wrong item back to me in a heavy hispanic accent, I order in Spanish. Works almost every time.

        6 Replies
          1. re: Sam Fujisaka

            dame un big mac

            me gusto un big mac

            y un coke.

            1. re: dtud

              Here in Colombia where all ordering is (obviously) in Spanish, we also don't translate "Big Mac" (which is what I was wondering about). But we are a bit more polite: "Quisiera un Big Mac, por favor" or "Me gustaria un Big Mac con una coca, por favor".

              1. re: dtud

                Same in the Miami airport, "Un 'quarter pounder' y un Esprite grande, por favor'".

            2. re: Paul Weller

              It's the same almost everywhere in North America. Thank God for immigrants. The last time I stepped inside McDonald's here in Calgary (25% foreign born here), every single employee was from either the Philippines, China, the Middle East or Africa.

              Thank God for immigrants. Nobody would staff these service jobs otherwise.

              1. re: John Manzo

                The vast majority of employees at our local fast food restaurants are American born &/or, raised kids who speak (the scary kid form of ) English. On those rare occasions when I see an adult of ANY etinic group, I am thrilled b/c it usually insures a properly put together order..
                I don't think it's a matter of "Immigrant" Vs American raised. It's more a matter of Teen Vs Adult work ethic. .

            3. Now when I get to the pick up window, I always ask about the plasticware/sour cream, salad dressings/dipping sauces/ketchup/napkins, etc.Invariably,rather than check, they just toss more into the bag. I also always keep non refridge extras in the car

              1. happened to me last week at Wendy's with a big office order. Got back to work and they had missed out mine. I was not a happy bunny. I should have checked. Annoying when it's been paid for and they omit it.

                1 Reply
                1. re: smartie

                  I hear ya... I hate that.
                  My only suggestion: If you have the time, pull into a parking space and check the order. Annoying and time consuming, but really the only way to be sure.
                  I have notiiced that fast food places that have a "pay" window AND a "pick up" window, seem to do a much better job. Makes sense. I imagine taking orders while packing up the previous order can be a daunting task, esp at peak times. I actually know of at least one fast food restaurant that will take 'call ahead' orders! I wonder if that is unique or something that will spread?