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Drive-thru screw-ups

How many times ahave you gone through the drive-thru and you don't have what you ordered? This happens often enough, we always pull over and check before we leave. Just wondering how common it is for other people.

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  1. This is why I hate going through the drive-thru. Besides the long lines, I never seem to get what I ordered. The last time I did the drive-thru I got all the way home once from Wendy's and realized they'd forgotten my dipping sauce for the nuggets. That was the last time I did that.

    1. I always check - the one time I forget to is always a massive screw-up.

      1. Here is southern california it seems that drive through places frequently put someone at the window with limited english speaking ability. When I place on order and they repeat the wrong item back to me in a heavy hispanic accent, I order in Spanish. Works almost every time.

        6 Replies
          1. re: Sam Fujisaka

            dame un big mac

            me gusto un big mac

            y un coke.

            1. re: dtud

              Here in Colombia where all ordering is (obviously) in Spanish, we also don't translate "Big Mac" (which is what I was wondering about). But we are a bit more polite: "Quisiera un Big Mac, por favor" or "Me gustaria un Big Mac con una coca, por favor".

              1. re: dtud

                Same in the Miami airport, "Un 'quarter pounder' y un Esprite grande, por favor'".

            2. re: Paul Weller

              It's the same almost everywhere in North America. Thank God for immigrants. The last time I stepped inside McDonald's here in Calgary (25% foreign born here), every single employee was from either the Philippines, China, the Middle East or Africa.

              Thank God for immigrants. Nobody would staff these service jobs otherwise.

              1. re: John Manzo

                John
                The vast majority of employees at our local fast food restaurants are American born &/or, raised kids who speak (the scary kid form of ) English. On those rare occasions when I see an adult of ANY etinic group, I am thrilled b/c it usually insures a properly put together order..
                I don't think it's a matter of "Immigrant" Vs American raised. It's more a matter of Teen Vs Adult work ethic. .

            3. Now when I get to the pick up window, I always ask about the plasticware/sour cream, salad dressings/dipping sauces/ketchup/napkins, etc.Invariably,rather than check, they just toss more into the bag. I also always keep non refridge extras in the car

              1. happened to me last week at Wendy's with a big office order. Got back to work and they had missed out mine. I was not a happy bunny. I should have checked. Annoying when it's been paid for and they omit it.

                1 Reply
                1. re: smartie

                  smartie
                  I hear ya... I hate that.
                  My only suggestion: If you have the time, pull into a parking space and check the order. Annoying and time consuming, but really the only way to be sure.
                  I have notiiced that fast food places that have a "pay" window AND a "pick up" window, seem to do a much better job. Makes sense. I imagine taking orders while packing up the previous order can be a daunting task, esp at peak times. I actually know of at least one fast food restaurant that will take 'call ahead' orders! I wonder if that is unique or something that will spread?