Well I finally made it out to try Gitlo's after all the buzz on chowhound and the Boston Globe article. Here were the results:
I couldn't believe there was a line already out the door before it opened. We did get there ~15 minutes early in order to secure a table for 8. Good thing we did. By the time all the tables were filled up, there were already 10 people waiting. The decor is a bit drab but otherwise clean and it's not the ambience I'm going for anyway so I had no problems with this.
What I did have a problem with was the fact that it took 40 minutes for us to get one dish. We didn't see the waitress coming over anytime soon so I grabbed a pen and paper from my bag and wrote down our order. When she came over, I just handed her our order.
Now onto the food - the food was great. They were already "sold out" of 4 dishes and they had just opened! Favorites were the daikin crispy cakes (nice and crispy with good spice), cantonese dumplings (the skin was great and I liked the crunch of the waterchestnuts(?) - these rivaled King Fung's dumplings). I only found the silver pin noodles just so-so. Everything came out piping hot! Overall it was nice to have different foods at this dum sum establishment vs my regular China Pearl visit.
Now the bad - I am not going to complain about the food service - you order, they bring dishes, we were pretty low maintenance. However i do need to complain about the fact that we did not receive 6 dishes that we ordered. We told the hostess and she insisted we got them; after a few minutes of arguing about how we didn't get them, they finally took it off our bill (since we were not going to wait another 40 minutes to get our dishes). Obviously they are disorganized and must have given our dishes to another table.
Overall it was nice to try the new foods and they were all yummy but it would not be worth it for me in the long run with two young children in tow; they don' thave the patience to wait 40 minutes to get food. I may try take out and then eat it at home although I worry how long a take out order would take to execute.
Anecdotedly, I ordered take-out for the Super Bowl making sure that I ordered the day before, thus giving them plenty of time and to allow them to plan ahead as far as production (even though I was only ordering for about 12 people). I arrived at the stated time and ended up waiting an additional 20-30 minutes as they had given away some of my orders to other customers (they explained this and apologized several times). And this occured when they were still really slow and undiscovered, in fact, I think there was only one or two tables occupied when I arrived. I do hope they get their act together.