HOME > Chowhound > Ontario (inc. Toronto) >
Are you making a specialty food? Get great advice
TELL US

Wasabi...Never Again!!!!

c
ChickenAdobo Mar 24, 2008 12:32 PM

Wasabi All You Can Eat Japanese Feast
668 Silver Star Blvd. Unit 203
Scarborough

Dear Chow Hounds,

I've wandered Toronto and the surrounding areas for great foodie finds, blissfully walked through St. Lawrence Market in search of fresh veggies, happily munched bahn mi on Spadina, slurped handmade noodles in Pacific Mall, and ventured to St. Jacob's for Picards peanuts, but I've never, never ever left a restaurant and looked for another place to feed the gnawing ache in my tummy for lack of food...until last night.

Please do not go anywhere near this restaurant, save yourselves time, money, frustration and aggravation.

I've always believed in giving the benefit of the doubt and trying something at least once.

Our sad tale begins meeting at the accursed restaurant at 7:30pm. My merry band of foodies and I were seated a table beside the door in the middle of the draft. We asked to be moved to a different table and seated a little further albeit still in front of the draft of the main door.

As we sat only one of us had a teacup. 10 minutes pass and no server had yet to provide teacups for the rest of us or take a drink order. When one did arrive we placed our first order and had to request for the missing teacups.

Our foodie group loved to try everything on the menu, however, we were forewarned of a $1 charge for any extra sushi and $2 for any other items ie, soup, that were on the table at the end of the meal. Also for parties of 5 or more, there was an automatic service charge of 10% for gratuity.

Fair enough, we thought, it was practical, and we began to strategically setup our second order of the night. As we handed our second substantial order, we set out to eat our first order of basic fare, edamame, california rolls, tempura rolls and tender cuts of beef sauteed with garlic.

Our initial hunger sated, we waited in anticipation for our second order of yumminess...

and waited....

and waited ...

and waited...

At the 30 minute mark of waiting, the natives were restless and grumpy. Upon flagging down our server, we inquired as to our order. It turns out they had lost our order.

Our server apologized and proceeded to take down our third order and within a few minutes had some of our requests from the third order and for a few minutes was ticking off our dish requests from our third order. Just as redemption may have been possible, the remaining dishes never materialized.

At the two hour mark of this debacle with much frustration, we requested the bill and a manager. We explained that we had been there for 2 hours and had only had a dozen dishes between the 5 of us, in spite of many more dishes having been ordered... When he returned, the bill had only been reduced by 10% and told us that our server indicated that our orders WERE filled!

Not being fed and being called a liar was the straw that broke the camel's back. Upon leaving our cold and disgruntled band looked for a decent meal.

And so dear chowhounds, I kindly advise never going to this restaurant.
-ChickenAdobo

  1. Teep Mar 24, 2008 02:36 PM

    Thanks. It's not the first time hounds reported on the bad service of this place. However I heard good things from friends about the West Beaver Creek location. Does anyone know if the service is better over there?

    4 Replies
    1. re: Teep
      chocabot Mar 24, 2008 04:33 PM

      the service at the West Beaver Creek location is good but the food is easily the worst. The sushi is hands down the worst i've ever had anywhere, and this includes suspect kiosks and supermarkets... the cooked buffet is greasy, bland and serves "industrial" food. I wouldn't eat there if they paid me.

      1. re: chocabot
        c
        Chef Marko Mar 24, 2008 05:02 PM

        Could be they had a bad night?

        Marko
        http://livingstoncooks.blogspot.com/

        1. re: Chef Marko
          chocabot Mar 24, 2008 05:13 PM

          i still wouldn't be interested in a "good" night. as i said, the service was good in that it was easy to flag a waiter, the tea never ran out and we were seated promptly with menus. the food needed help.

          1. re: chocabot
            mogo Mar 25, 2008 09:10 PM

            I had much the same experience. Service was all right. Food, not so much.

    2. g
      ghetto_scarlem Mar 25, 2008 02:37 PM

      Horrible. I went once, and only once.

      I have no idea why people go to Wasabi.

      1. w
        Wil Mar 26, 2008 05:15 AM

        I agree, not the best place, but it's a nicer place if you have large parties that wants Japanese and have infants. Most of the other places are too small for these kinds of groups. The RH location is not bad in terms of service, but missed orders seem like a part of going to the larger AYCE locations in Toronto, sadly I've come to expect it.

        Show Hidden Posts