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Broke my Le Creuset lid right out of the box!

i
ITurnedOutTV Mar 15, 2008 03:03 PM

Argh. My first Le Creuset baking dish arrived from Amazon, and as I was pulling the dish out of the box (which was packed upside down, for the record), it snagged on the lid that I didn't realize was under there and knocked the lid knob right off. Any advice on what to do now?

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  1. swf36d Mar 15, 2008 03:44 PM

    From what I understand, they warranty their lids for life. Not that I would encourage fraud, but I would just tell them when you took it out of the box the knob was broken.

    1 Reply
    1. re: swf36d
      k
      Kagey Mar 19, 2008 03:14 AM

      I'd encourage telling them (honestly) what happened, either by phone or in writing. LC's known for it's customer-friendly replacement policy.

    2. Candy Mar 15, 2008 04:34 PM

      Is this the enameled cast iron or their ceramic line? Ceramic, you are probably SOOL but they might sell you another. Enameled cast iron that broke they will probably replace. That would be very unusual, though cast iron will break if you drop it. Cast iron does tend to have air pockets that can make it vulnerable to breaking.

      1. b
        beachmouse Mar 16, 2008 05:38 PM

        Sounds similar to the problem my parents had with their cast iron wok (knob on lid came off) In their case, LC covered it under their warranty.

        1. i
          ITurnedOutTV Mar 17, 2008 02:00 PM

          It's ceramic. I sent a note to customer service through the web site, so we'll see what (if anything) comes of it.

          1 Reply
          1. re: ITurnedOutTV
            MMRuth Mar 18, 2008 09:58 AM

            FWIW - I broke the lid to my dutch oven, called their customer service number (took a couple of tries to get through) and they sent me a new one, no charge, even though it was my fault. Not sure about a warranty on the ceramic though.

          2. i
            ITurnedOutTV Mar 20, 2008 11:23 AM

            I just heard back from their customer service department. They're sending me a new one for free!! This will definitely influence future purchases for me. Thanks for everyone's advice!

            1. i
              ITurnedOutTV Mar 31, 2008 09:40 AM

              UPDATE: I got my replacement in the mail this weekend. They didn't just replace the lid...they sent me a whole new dish!! I was stunned. This rates about the best customer service I've ever gotten!

              1 Reply
              1. re: ITurnedOutTV
                Cpt Wafer Mar 31, 2008 05:34 PM

                Vive Le Creuset!!!

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