Shrinkage at Lucky Devil's
- sku Mar 2, 2008 06:37 PM
I've always been a big fan of Lucky Devil's, the new American cafe on Hollywood Boulevard, but lately, there have been some unfortunate developments involving shrinkage.
First the fries shrank. LD's makes great fries...dark, crispy sticks embedded with big crystals of salt. A few months ago, they switched to smaller and fancier dishes. With those smaller dishes came a smaller serving of fries with your burger. Disappointing, but I could deal.
But now they have done something unforgivable. They have toyed with the toasted pecan shake. The shake is probably LD's most beloved dish; it certainly is by me. It used to come in a big, metal shake glass, stuffed full of custard and a huge mound of whipped cream. It was truly a thing to behold.
This weekend, however, I ordered my shake and was horrified to receive a tiny little shake glass. It was the same shake, but the glass must have been half the serving of the old one...and at the same price. This is a sad development. LD's always seemed like a place that cared for a respected the customer, and now this.
LD's doesn't include an email address on their website, thereby preventing us from barraging them with emails, but if you are an LD's patron, or a believer in all things good in the world, then on your next trip, make it known that you are opposed to shrinkage and demand the return of the full-sized shake!
Take your pick: smaller portion sizes or higher prices.
L.D. chose to address the issue of rising material costs, not by increasing prices, but by shrinking portion sizes. I ask you, would you really have it the other way around?
BTW, you forgot to mention that, as of last week, the fries are no longer bundled with the burgers but are strictly an a la carte item. FWIW, you also forgot to mention that the burger patties have been downsized. <see footnote>
At any rate, I've been to L.D. a few times since it opened, most recently last week. The ruckus over portion sizes aside, I fail to see the appeal. IMO,there are far better burgers and fries on offer in the same general vicinity, e.g., The Hungry Cat, 25 Degrees, and The Bowery. I'm done with L.D.
<footnote> I initally thought that the thin, puckish burger was limited to the Tallgrass variant, but I've since noticed that the Kobe burger has been downsized too. Now, it's nearly impossible for them to cook ANY burger "rare-ish," let alone "medium rare." Hell, they don't even pretend with the Tallgrass beef burger anymore: it is only offered "medium." LOL!! Grass-fed beef cooked "medium" is no better than a car tire cooked the same way.
re: Erik M
I went over the weekend and the fries still came with my burger.
Personally, I like the LD burger better than the pug at Hungry Cat, though they've never managed to cook my order rare as requested.
Yes, I'd rather pay a bit more and get the same sized shake. Three of us usually share the thing and the one that came was not sharable.
If the rationale is rising prices, I would have liked to see some acknowledgment on the menu that prices are rising and they unfortunately have to shrink the size of the shake, fries, etc. I think they owe that much courtesy to the regulars who order expecting one size only to get something else.
"If the rationale is rising prices, I would have liked to see some acknowledgment on the menu that prices are rising and they unfortunately have to shrink the size of the shake, fries, etc. I think they owe that much courtesy to the regulars who order expecting one size only to get something else."
Believe me, I took exception with the surreptitious way that this issue was handled. And, I was doubly chafed when I sought confirmation from the waitstaff. It was acknowledged, but only behind a whole lot of hemming and hawing.
P.S. What's with the French's (only) mustard and store bought mayo?
Premium-grade beef burgers
= A bad look
And, what's with the buns? They've shrunk the burgers but the buns remain unchanged. On my most recent visit I had to lift the top bun to see the burger underneath. For a minute there, I thought that I'd been short-sheeted. LOL!!