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Repair/Replace Le Creuset Lid

MMRuth Feb 22, 2008 01:11 PM

Well, I seem to be accident prone lately - first the lid flew off the fridge and decapitated the Swiss Diamond frying pan handle (they've sent a new one), and yesterday it flew off and broke in half (note to self - stop storing stuff there). I'm wondering if anyone has tried to glue one back together, and if so, what glue you used. Or, alternatively, has anyone tried to replace a lid from LC - I just called but they were already closed.

Thanks!

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  1. k
    KRS RE: MMRuth Feb 22, 2008 01:25 PM

    LC has a lifetime warranty. Get in touch with them and they'll send you a new lid free.

    7 Replies
    1. re: KRS
      MMRuth RE: KRS Feb 22, 2008 01:28 PM

      I will call on Monday - but it seemed to me that the warranty wouldn't cover my causing it to fall on the floor and break, no? Thank you though!

      "This warranty covers normal household use only. This warranty does not cover damage from abuse , commercial use or other non-consumer use, neglect, abnormal wear or tear, overheating, or any use not in accordance with the cookware instructions provided with the product. " Maybe they won't think that I abused it!!

      1. re: MMRuth
        m
        Miss Priss RE: MMRuth Feb 22, 2008 07:40 PM

        You may be right. One of my Le Creuset lids fell to the floor and the enamel chipped--my fault. The company wouldn't give me a free replacement, citing the terms of the warranty, but they did offer to sell me one at a pro-rated price. (I ultimately decided to live with the chipped lid.) By contrast, when a friend's Le Creuset oven cracked in half on being flung from a shelf during an earthquake, the company DID replace it at no charge.

        1. re: Miss Priss
          MMRuth RE: Miss Priss Feb 23, 2008 03:46 AM

          Thanks - good to know - will be calling on Monday.

      2. re: KRS
        MMRuth RE: KRS Feb 25, 2008 08:33 AM

        And indeed they did - free shipping too - said it would be here in 2-3 days. Told them the lid fell off the refrigerator onto the floor and broke in half.

        The color won't match - it's the new blue - but that's fine with me! I also took the opportunity to ask if any of their products are made in China, as I've noted people commenting on that, and was told that only their stainless steel products are made in China - everything else is made in France.

        So far that is two for two for me in the cookware c/s department this month!

        1. re: MMRuth
          j
          jzerocsk RE: MMRuth Feb 25, 2008 09:03 AM

          Score!

          Depending on where you got it, you may also have some luck taking it back to the store...my wife burned up a LC grillpan and she took it back to Williams Sonoma, told them flat-out that she turned on the wrong burner and really messed up the finish. They gave her a replacement with no problem. The only "penalty" was that it was a special order color and she had to choose one of the off-the-shelf colors.

          1. re: jzerocsk
            MMRuth RE: jzerocsk Feb 25, 2008 09:04 AM

            It's been so long I don't even remember - but thanks for the suggestion!

          2. re: MMRuth
            MMRuth RE: MMRuth May 24, 2008 03:03 PM

            Turns out the color did match, by the way.

        2. pitu RE: MMRuth Jun 5, 2010 10:25 AM

          Say Ruth, did you have to produce the original receipt? I just cracked the lid on my most oft used (volcano/orange) LC when it landed on the tile floor (how the heck..?), but the pot was a housewarming gift 15 years ago...
          (/le sigh)

          alternately, if anyone has a good story for maintenance . . . I'm thinking I need to keep it oiled to avoid rust.

          1 Reply
          1. re: pitu
            PBSF RE: pitu Jun 5, 2010 10:33 AM

            You do not have to produce any receipts. Just call them up and they will give you simple instructions. They do require you to ship the damaged good to them. Recently, they replaced my "volcano/orange" dutch after 25 years of usage because of chipped enamel on the bottom.

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