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Jan 21, 2008 04:33 PM

Cafe Jacqueline - what happened to service?

I was at Cafe Jacqueline last night for souffles. First time I ventured there was 2-3 years ago, when the souffle was good and service was slow (but respectful). All in all, it left me good enough memories to want to go there again last night.

Last night I went there with a bunch of foodie friends, dressed like silicon valley geeks (which we are) and received extremely bad service.

We arrived at 8:10 pm, 20 minutes before the reservation, and was told the table reservations were so backed up that we should cancel our reservation and leave.

What happened to the cute little souffle place I remembered? The waiter was rude and I couldn't help but feel like we were discriminated against (hey, there're lots of hardcore foodies within the silicon valley crowd too).

Anyone had a similar experience with bad service there recently? Or is there just one waiter in particular who is rude and doesn't understand that great service should be applied to all customers?

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  1. I haven't had your experience, but I had to ask - what do silicone valley geeks dress like?

    1. Given that this is your first post on Chowhound, I have a feeling we're not getting the whole story about why you were asked to leave. (Did you leave?)

      1. CJ has become one of my favorite romantic/special dinner places. We've never had anything but absolutely professional, well trained service.
        It is actually one of the few places I considered going for Valentines Day, because I have faith they could do such a difficult night successfully. (Sadly, they are booked!)

        1. If they were truly backed up, I would rather be told that up front than be left waiting. Of course, this should be said with an apology and a wish that you visit again another night when they aren't as busy.

          I went into Zuni once with friends years ago and was told they couldn't seat us. A better looking and better dressed group right behind us, also without a reservation, was immediately seated. One of my friends was convinced we had been discriminated against because we looked like we weren't going to spend a lot of money.

          I went into Jack's once (before it was Jeanty or whatever they call it now) and my friend and I were told, "We're closed." as soon as we stepped in. They clearly were not.

          Perhaps this is all a version of "We reserved the right to refuse service to anyone."

          Anyway, the last (and I mean LAST) time I went to Jacqueline the bill was literally twice what it should have been. We were charged double the menu price for everything we ordered. It was fixed when brought to their attention, but that is quite a doozy of a mistake.