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do you check your order?

SweetPea Jan 12, 2008 07:50 AM

When you do the fast food drive through, (yes, I'm still breaking my rule) do you check it or get aggravated when you get back to work and it's wrong. What's the point of a drive through if you have to unwrap the stuff and look at it? And if you "go in" for "take out", what's the difference? It's wrapped up and it's right or wrong. I don't think I can play on this field any longer, and that's probably a good thing. And it was Wendy's - again.

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  1. im_nomad RE: SweetPea Jan 12, 2008 08:25 AM

    i always check my order....but not always my coffee and teas at drive-thru's. Far too many times something's been forgotten or gotten wrong..Coffee and tea can be tricky....i don't want to open it and cool it off..but after once or twice getting sugar in my coffee which i despise and makes it un-drinkable to me....maybe i should start doing that too.

    The problem with Wendy's i think...is the expectation that all the food gets out the window in the flash of an eye. I worked at one in college, and there was always some dictator of a manager yelling at you if you weren't going fast enough. Sometimes speed trumps a correct order under those conditions.

    1. c
      Cathy RE: SweetPea Jan 12, 2008 09:15 AM

      New Year's Resolution 3 years ago- no driving through. I have to park and walk my sorry a$$ out of the car to get food.

      Saves on fuel, gets a tad of exercise in and I can look at the order being put together.

      I have paid attention and usually (more than 75% of the time) get out before the car that would have been in front of me does.

      2 Replies
      1. re: Cathy
        SweetPea RE: Cathy Jan 12, 2008 11:16 AM

        Very good point(s). Still, how can "no mayo" be that difficult?

        1. re: SweetPea
          c
          Cathy RE: SweetPea Jan 12, 2008 04:49 PM

          Yeah, you would think.

          Walked into Arby's with a coupon. All three employees on mobile phones-personal phone calls-nobody in the store. Ordered 5, small fries and Jamocha shake. $7. Waited and waited while they continued talking.

          Cashier finally handed me three bags. 15 sandwiches. 1 fries and the shake. I gave some to the homeless people on the street corner... At some point I stopped caring.

      2. i
        irishnyc RE: SweetPea Jan 12, 2008 09:29 AM

        I never check to see that special requests, like no onions or pickles, are followed, but I do make sure the whole order is there. Recently my sister and I were picking up dinner for our husbands, and she handed me the bag and said check it. I laughed, and she insisted I check it before we left the lot. I did, and half the order was missing. Back we went. She said she'd never gotten a correct order at that particular place, no matter how large or small. Quite the racket, because I'm sure plenty of people won't go back once they're home or back to work.

        1. PDeveaux RE: SweetPea Jan 12, 2008 09:38 AM

          I always do. My husband has a firm & fast rule - always go in! He's been burned so many times and he can't tolerate them not getting it right. I have gently reminded him that he could just take a couple of seconds while sitting at the window to make sure it's right but he's harccore about NO DRIVING THRU.

          1. Suzy Q RE: SweetPea Jan 12, 2008 04:54 PM

            Why is it that all I can think about is Joe Pesci's rant from Lethal Weapon? "They $^&# you at the drive thru!"

            Back to the ? at hand - yes, I do usually try to open the bag and peek in to make sure everything's there. If something minor's wrong - no ketchup, no straw, etc. - it's no big deal, but it's too much of a pain to have to go back if they forget something major, like, say, my sandwich.

            1. danhole RE: SweetPea Jan 14, 2008 06:05 AM

              Being married to one of the worlds' pickiest eaters, I HAVE to! He wants his stuff 'dry" no condiments at all, unless it is bacon! So I have to go in and look at every single thing before I walk out. I learned the hard way, and he cannot be appeased if there is even a hint of mayo, or whatever else. I'm not so picky, so if it is just for me, I take my chances, but then again, I hardly ever go through a drive thru.

              1 Reply
              1. re: danhole
                SweetPea RE: danhole Jan 14, 2008 06:51 AM

                I hardly do either, except lately. When I called and complained about the mayo slathering it was offered that I come by and get coupons. So, I said I'd think about it. Let's see... coupons to continue this? Except for that oreo cookie thing. Uh-oh.

              2. alkapal RE: SweetPea Jan 14, 2008 06:19 AM

                and can one even have a discussion with the drive through person who hands you the wrong order????? no, the answer is no. cannot speak the language!

                1. stellamystar RE: SweetPea Jan 14, 2008 08:06 AM

                  Yep. Whether is is carry-out pizza, wings, or Wendy's it gets checked.

                  For awhile, my husband and I got A LOT of take out and fast food - when we lived in Chicago. And, the lowly Taco Bell was rare in getting it wrong. Wendy's, although my fav, is the worst.

                  But, now we are on South Beach and taking off all of those taco supremes one day at a time.

                  But

                  2 Replies
                  1. re: stellamystar
                    d
                    dream_of_giusti RE: stellamystar Jan 14, 2008 08:17 AM

                    Interesting topic. Whenever I go through a major transitional period, new job, new semester in school, etc - my chiropractor can tell that I've been eating fast food. I always check my food. As a courtesy to those behind me I pull a couple feet ahead and then check to make sure the orders right. Once on an exhausted Friday night, I checked the food and went home to realize I had forgotten all of the drinks!

                    1. re: dream_of_giusti
                      c
                      Cathy RE: dream_of_giusti Jan 14, 2008 11:43 AM

                      I was sitting in a Starbucks on Friday night- there had been 7 cars in the drive through when I walked in...

                      All of a sudden a girl came running in saying she had paid was almost two miles away before her boyfriend asked where the drinks were...

                      Yet another reason I don't do drive through.

                  2. t
                    Tay RE: SweetPea Jan 14, 2008 08:35 AM

                    Wrong orders have been such a problem here that several of the FF places now have 2 windows. The order is given to the order board, and appears on the screen so the customer can see what's coming up on the order screen. Then the $ is collected by the person at the first drive thru window. This allows the worker at the 2nd window to concentrate on just assembling the order. SInce this has been put in place, I have yet to discover an error or find an item missing. It's a great way to manage a busy FF drive-thru. If anyone frequents a drive-thru and has repeated problems, by all means, drop an email to their Corporate Offices. Be sure to include the location/address or at least the ZIP code. They are very responsive to consumer complaints.

                    2 Replies
                    1. re: Tay
                      Gingerleen RE: Tay Jan 14, 2008 12:03 PM

                      You are right, that system works much better, but I can't remember the last time I went to a drive-thru and BOTH windows were being used. Most of the time I will drive up to the first window and I can see that area is now being used as storage for the restaurant because there are boxes labeled "drink cups", etc.

                      1. re: Gingerleen
                        j
                        john RE: Gingerleen Jan 16, 2008 12:13 PM

                        One time about 6 or 7 years ago I went to Soup Kitchen International (of Seinfeld fame) and Al tried to charge me $45 for $30 worth of soup. I explained to him that I thought his math was wrong and finally he agreed to the correct price. When I got home there were only 3 soups - he had the last laugh. Not sure if it was one maliciously or accidentally, but there was no way I could resist going back. I still dream about those soups on cold days.

                    2. k
                      Kathleen M RE: SweetPea Jan 16, 2008 01:03 PM

                      Yea, I always check, and off hand I would say that the order is wrong about 50% of the time. I think that Burger King is the worst culprit for me, but then I probably go there more often than the others, because (cf earlier thread on this topic) they have, IMHO, the best filet of fish sandwich, and I usually think that is the least toxic choice if I'm doing fast food (not often). I agree Sweet Pea, it doesn't seem like it would be so hard to get the order right, but experience has taught me that it seems to be. And interestingly, I also agree wtih stellamystar that Taco Bell seems to make the fewest mistakes, and I live on the opposite coast. I wonder if there's any consistency to which places get it wrong most?

                      1 Reply
                      1. re: Kathleen M
                        k
                        Kathleen M RE: Kathleen M Jan 16, 2008 01:17 PM

                        oops, that filet o fish thread is on the chains board.

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