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Pop Burger

griller in the mist Jan 3, 2008 04:48 AM

Had a chance to check out the new Pop Burger last night , 14 East 58th St. Have never made it to the original in Chelsea, was execited about trying it out.

When we tried to order the counter "help" , with their seemingly put on hipster attitude could not hear what we were trying to order since the music was so loud. So we had to repeat ourselves a couple of times. When we ordered shakes to go with the Pop burgers we were mocked as to who would drink shakes in this weather. It is a good point but keep it to yourselves. They immediately went in to a reach in cooler to grab premade shakes out and put them on the counter.

I can't even think of a worse burger that I have had in years. Altho , they look nice in their little box with their shiny brioche rolls , which were stale , the patties were hard , overcooked and seemed to be reheated and cold at the same time. Lettuce was actually brown and the fries had a fishy essence about them. The best part of the meal was actually
the premade shake.

With the burger joint and five guys with in a stones throw there is no reason to put up with the insolent staff , overcooked cold burgers , premade shakes and music so loud you cant talk to your fellow diners. They should change the name of this place to Poop Burger.

  1. l
    littlebites Feb 23, 2008 02:41 PM

    I had the mushroom burger there shortly after it opened, and it was horrendous. The bun tasted stale, the mushroom was overcooked, so it was shriveled and hard. The onion rings seemed like the frozen-microwave kind with no onion actually in it. I left almost everything I ordered uneaten. I would never go there again.

    1. m
      MinhLikesFood Feb 22, 2008 09:47 AM

      I work across the street from here and have had the opportunity to eat here a few times now. I actually find the burgers to be pretty good, some times. They are very hit or miss, and it all depends on how the meet is cooked. While I wouldn't dare put it in the same category as shake shack, corner bistro, Melon's, etc. i think for $5, two little pop burgers aren't horrible. I also don't get all the comments about service, you're ordering from a counter, at most you have 30 seconds of interaction, and who really cares?

      Also, the lounge upstairs has a good scene and is great for after work drinks. The food is definiately not worth it, but i don't find too many lounges where the food is that spectacular anyway.

      1. LeahBaila Feb 22, 2008 09:24 AM

        Totally agree. I found the service to be horrific and the food even worse.


        1. s
          sam1 Jan 3, 2008 05:47 AM

          the place has logistical problems...its a total mess. that said, i have no problem with the burgers or the fries or the shakes...everything was tasty...and fast.

          the music is so loud there...its a joke.

          i dont think id mind it for takeout.

          1 Reply
          1. re: sam1
            Femme Brulee Feb 22, 2008 09:23 AM

            griller and arm were spot in in their posts. i too was eager to try pop burger - wanting desperately for it to live up to the hype. well... the entire meal was a disappointment.

            irritating servers [and yes - servers! that's their job and they seem to think that they are above doing it... not many things more irritating than staff thinking they are above the clients they're there to serve]

            brioche rolls stale, lettuce old, discolored, wilted
            burger overcooked
            shake pre"poured" and "refrozen"

            maybe staff would have time to pour shakes on demand if they weren't too busy "posing".

            overpriced by any definition for quality of product. Left with a headache and feeling ripped off.

            want great fries... go to a fry joint, if you have burger in your name - you really should serve great burgers or change the name to "shrimp fries" and see who lines up.

            Shake Shack - I'm sorry I strayed.... please forgive me.

          2. ellenost Jan 3, 2008 05:39 AM

            What a disappointment especially since it's near my office. Thanks for the warning; I'll stay far away.

            3 Replies
            1. re: ellenost
              doona Jan 3, 2008 05:41 AM

              They do have some of the best fries though... really fried fries.

              1. re: doona
                armccaffrey Jan 3, 2008 05:44 AM

                My fries had shrimp notes... not a plus in my book but to each his/herown.

                1. re: armccaffrey
                  Caillerets Feb 22, 2008 12:17 PM

                  Holy Cow - our fries did too - couldn't place it though.

                  This place is a disgrace - not only loud music, but on Sunday, filled with strollers and kids - everyone was serenaded to lots of inappropriate Prince. (And I love Prince, just not for the kiddies ya know?)
                  There was ZERO manager attention and the acne set working the line/register were lost.
                  Should have hoofed it over to Burger Joint.

            2. s
              small h Jan 3, 2008 05:28 AM

              A few weeks back I had drinks & snacks in the upstairs lounge. Our waitress was sweet as pie, but, well...by the third time she'd come by to ask us if we wanted to order food, she was able to answer the question herself, "Oh, right, you're waiting for someone." When we pointed to "X-rated Fusion," an ingredient on the cocktail menu, and asked her what it was, she said she thought it was some kind of drink. Indeed.

              We split the lobster rolls, which were nothing special, but no tragedy either, and the lobster nachos, which were six tortilla chips topped with guacamole and the same lobster salad as in the lobster rolls. So, um, don't get both. Also had the fried calamari, which was standard-issue fried calamari and I should have known better than to order it and I will never order fried calamari in a bar again for the rest of my life, I'm serious.

              Prices weren't crazy for the type of place and the amount of food. It was really loud, but not that crowded, and the manager came by a few times to check on us, which was nice. Less attitude than you might expect, considering how shiny all the surfaces were.

              1. a
                armccaffrey Jan 3, 2008 05:28 AM

                Have to agree on all fronts-- would add that the onion rings didn't seem to actually have onions.

                The punky-street attitude attempted by the counter help just comes off as plain silly in general, and certainly so in midtown.

                My rankings for the slider/classic style burger:

                1st ShakeShack
                2nd BurgerJoint/Five Guys
                3rd All American Burger
                427th Tie- Plop Burger and the Mobil Express Lube and Deli on I-87 rest stop just south of Troy.

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