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Jan 1, 2008 01:47 PM

ISO Chain Mishaps

Recently, my husband was craving bad burgers I guess and went to Sonic. He came back with the burger exactly as ordered - lettuce, pickles, onions, and no sauce. One problem - no BURGER!!! He went back to get it fixed, and then they made it with sauce. By the third time, he just wanted to go home!

Fast food joints are a prime example of seeing a lack of serious worth ethic - a problem I face in the school system as well. Every so often, I get to see someone who is working through to the next step in life and with pride.

What's your favorite chain order mishap?

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  1. It's not a surprise - many of the workers are woefully underpaid and can barely support a themselves or a family. And some FF restaurants have a policy of capping workers' hours at 39 hours just to avoid "full time" status - and therefore - avoiding the provision of health insurance.

    2 Replies
    1. re: Prav

      Minumum wage, and the associated jobs are meant to be a starting point and not a way of life. This does not mean the workers should be totally inept at following simple directions, else they will not be able to function at a higher level job, or other basic activities of daily living.

      That said, we went to an Arby's a while ago with a coupon for 5 for $5. The person at the register, the person making sandwiches and the person cleaning tables were each on their own mobile phone call. We ordered 5 sandwichs, on shake and an order of curly fries. It was a struggle to give them $7 plus change...

      The girl at the counter handed us three bags. We left and had 15 sandwiches, one shake and an order of curly fries.

      There were some homeless people on the next street corner who were very happy.

      1. re: Cathy

        "Meant to" or not, the unfortunately reality is that they are a way of life for some.

    2. A guy I used to work with went to BK for lunch one day, came back to his cube and started eating his Whopper. Stopped when he bit a Bandaid.

      Manager basically said "sorry" and gave him another burger when he went back. No coupons or other enticements to eat there again.

      2 Replies
      1. re: coney with everything

        And you would want to eat again at a place that served you two all-beef patties with mayo, mustard and bandage because...?

        1. re: Das Ubergeek

          Well, you'd certainly NOT eat there again without some enticement! So you'd think they'd give it a shot--stuff happens, people will generally forgive if given some indication that they matter to the store.

      2. The original comment has been removed
        1. My sister ordered a chicken breast sub from Subway in the drive through, got home to find that it was just as she ordered EXCEPT for the absence of any actual chicken breast. She drove back there...for a while they argued that they made it right, that she must have pulled the chicken off. And THAT'S why I always go in to observe them assembling the sandwich.
          And I don't know if it was a mistake or just what was available at the time, but I went to Popeye's to get a 10 piece box of mixed, and when I got it home it had 5 breasts, 3 legs and 2 wings. I was happy, because I love the breast, but my wife and kids who prefer the dark chicken were out of luck.

          1. I stopped at McDees on a extremely rare lunch to get a fish sandwich(lent) and they forgot the bottom half of the bun.

            It wasn't worth arguing with them, so I ate it as is.