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Diaster at Engine Co Number 28

barcelona Dec 17, 2007 07:51 PM

What a disaster... I had absolutely Horrid service at the fire engine company today! I ended up pouring all the Wine and Pelligrino the entire time, and my lunch was with 2 TV personalities... Horrible service... I am so upset about going there... does anyone know how to best complain to the GM??

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    Scotty RE: barcelona Dec 17, 2007 08:00 PM

    This is too funny, I was at Engine Co Number 28 today for lunch today as well and things went great! Good food and outstanding service for the four of us. I had the salmon and iced tea (which was refilled at least 5 times).

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      CulverJack RE: barcelona Dec 17, 2007 08:49 PM

      Maybe you were being served by striking writers, and they weren't fond of the TV personalities you were with.? :-) Couldn't resist.

      I've always had good service, not amazing, but pretty well expected for the place - good, not spectacular. I find the food about the same.

      BTW, not in huge defense of them (you do sound upset and I'm sure its justified) but do you think maybe they saw you pouring wine and Pelligrino and decided to defer? Were the wine and Pelligrino the only problem?

      I would write a letter - that way more folks in the establishment can see your issue and have it addressed.

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        Diana RE: barcelona Dec 18, 2007 06:50 AM

        I'm sorry for your experience, but I'm actually somewhat happy that dining with two "TV Personalities" (an oxymoron if ever there was one) did not ensure stellar service.

        For once, someone fron the screens DIDN'T get treated super special.

        Refreshing!

        How to best complain to any GM would be to call and ask for him or her, or to write a letter. But I would not harp on the "TV personality" thing. It sounds so snooty.

        1. afs RE: barcelona Dec 18, 2007 01:03 PM

          I have lunch at the Engine CO. twice a month and I think the service is pretty good.
          What else was a "disaster" besides pouring your own Wine and Pelligrino with TV folks??
          Did they serve you cold food, spill on you, call you names??
          Did you like the food at least?
          If you 're really that upset I guess you should go to their website and find an e-mail and send in a complaint.

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            andytseng RE: barcelona Dec 18, 2007 03:40 PM

            "and my lunch was with 2 TV personalities"

            Wow... did you end the lunch by throwing down your napkin and yelling, "Don't you people know who I am?" Or maybe "I don't know how to put this, but I'm kind of a big deal."

            But you should have complained then and there, instead of quietly stting through the "horrible" service.

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