Banquet at 3660 on the Rise Reviewed
Several months ago I posted a request for a suggestion for a wedding dinner near the Kahala Resort in Honolulu. After looking at the board's responses I selected 3660 on the Rise in nearby Kaimuki.
The party was a great success. The food was spectacular, the room lovely and overall I was very impressed with quality of the operation. The seared Ahi was one of the best if not THE best I have had in MANY years of eating that dish.
Unfortunately, when we arrived en masse in the limos at the appointed time, there was no one to greet us. The girl at the desk had to be approached and asked where we should go. Her unenthusiastic response was..."down the hall, first door on your left." We were left to find our way on our own....not a very cordial greeting.
Once in the room the cocktail ordering procedure was adequate if a bit slow. A few more waiters would have sped the process along. After that, the service was excellent and the pupu's superb. The panko crusted scallops and the kailua pork egg rolls were both amazing.
The braised shortribs were heavenly and the sauce on the chicken was exquisite. The bread was made from taro and was delicious. The mashed potatoes were as light as clouds. Certainly the best banquet meal in memory. Tab ran about $70 per person for food, liquor, wine and tip.
Darren, the banquet manager was helpful and efficient.
Overall, highly recommended.
Sorry about the hostess situation. I'd think that they would have a little buzzer, to signal when the elevator came up, and would put on a "happy face." The greeting can really set the tone for an evening. Glad that your's went uphill from there. We've always been greeted royally, but staff changes. All restaurants should see that the host/hostess is great with the greetings, directions and getting people comfortable for their dining.
re: Bill Hunt
I've noticed that this happens more often on higher-end restaurants, while one would expect it to be the opposite. They employ very young girls that you can see that they are not just inexperienced but uninterested in learning, just killing time.
Even with very low unemployment, you would expect the best ones to end up in the places that can afford to pay better; maybe they prefer to employ relatives/friends.
Oh, how I agree. The first impression is very important, and more restauranteurs should learn this lesson. The host/hostess might well make the cut for a GQ photo-spread, but that is NOT what it is about. Greet the customers and make them feel welcome. If there is a problem, be empowered enough to make it right. Do not leave it up to the servers and the kitchen to try and fill in your gaps!