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Nov 17, 2007 09:48 AM

Bonjour Brioche - insanity!

I've been to Bonjour Brioche many their food but like many others on this site, realize the service is pretty hit and miss. Get this one. We were a party of 3 for lunch yesterday. One of the wait staff approaches us and says it only be a few minutes since a few tables were getting ready to leave. Fine - he shows us to a table for 2 and proceeds to explain, very nicely I must add, that because it is prime time for them they cannot afford to give us a table for 4 and have the one seat empty. And guess what, we bought in to it. Soooo we all squish in to a table meant for 2 and he brings us an extra chair to put along the side. Which I must add was cold and wet from being stored on the patio. Not only that, but they don't even have a coat rack or anywhere to put your coat. The banquettes were pretty crowded and you were basically left to bundle the coat on your lap. About 20 minutes go by and I happen to notice a single woman walk in - what does he do - puts her at a table for 2 - with one seat empty. I know I'm rambling here but honestly I just couldn't believe it. The thing is the food is so damn good it's like the can get away with anything. I mean they don't even accept debit or credit. Has to be cash only. Everytime I go there, I swear never again. But day after day, the place is packed. Is it just me?? Bottom Line - don't go to Bonjour Brioche unless you are a party of 2 or 4. Better yet, don't go at all.

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  1. I don't know why they're so popular and neither do my friends who live 1 block north of them. The food is good, the bread is great. But you can get just as good quality elsewhere in Toronto, with far less attitude.

    1 Reply
    1. God, I am so tired of cash only places in the GTA. I hate carrying cash on me. I wish these establishments would get with the 21st century. I'll happily pay a fee to be able to use debit or credit.

      1. +

        Bonjour Brioche
        812 Queen St E, Toronto, ON M4M, CA

        1. I've never been there... is there a counter for single diners? Because otherwise I'm not sure what the option is, other than make her sit on the floor in the corner because she doesn't have a friend. Or maybe invite one of your party to join her.

          4 Replies
          1. re: betsy

            Hi Betsy, no they don't have a counter. My point was that they made us, a party of 3 suffer because they didn't want to have an empty seat, only to have the same thing happen when they gave the deuce table to a party of one. In my opinion they should have given it to us - we were first and hopefully something would have opened up for her. Restaurants must come across this all the time. As a party of 3, I've never been forced to squeeze in to a table meant for 2 before - only at Bonjour Brioche!

            1. re: millygirl

              Hi Millygirl, I don't like BB, I was there once and I didnt think the food was good enough to put up with the awful service. However, from what you say, by doing what they did, they were able to seat 5 people, rather than 4. It's possible (although not ideal) to seat 3 people at a table for 2, however, if there is no bar, there are no other options for a solo diner, then to sit them at a table for two.

              1. re: pescatarian

                Hi pescatarian, yes I know in some establishments seating 3 at a deuce would be okay but believe me, not at BB. The tables are already on top of each other, not to mention the table beside us was in the same boat - 3 at a 2. So basically our 3rd seat was on top of their 3rd seat and as I said earlier the seat was cold and wet!! It takes a lot for me to complain especially when I'm being fed fab food but this was just really uncomfortable. AHaving said all that, I do understand where they are coming from and I probably will return for more great tarts, quiche and baguette. What can I say, I'm a sucker for punishment. Like rsvp7777 says, the product is good and they can get away with it!!!

              2. re: millygirl

                Yes, it looks the same, but not really, since now they had four people seated at two tables for two, which is what they want...

            2. I love Bonjour Brioche, because their food is so damn good. Okay, about 80% of the time I zoom in and out for takeout, but when I do decide I want to get waited on, I show up early. You just have to realize that when the place is crowded, it gets harder to get efficient service. If you've been there, you know how cramped it is for the servers to get through the line of take-out patrons with bowls of latte and plates full of food, especially when there's a crowd waiting at the door.
              I've never had snotty or impolite service there, but I will admit it can take a while when things are getting frantic.
              And yes, I wish they took credit or debit, too, but I'll cope with the cash-only thing because their product is worth putting up with a lot for.