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Pie n Burger- WORST EXPERIENCE EVER

My friends and I were really excited last night when we got to Pie n Burger. My friend wanted to go there since she always passes by it on the way to work and I had read positive reviews on here. When we got there, we were smiling since it looked so quaint and we were so hungry. When we got in the old lady behind the counter gave us a stoney look and walked away. "OK-they're busy," we thought and went to the side to wait. After about 10 minutes of being ignored and failed attempts to get someone's attention we left with a bitter taste in our mouth. I'm sure there will be people who will defend this establishment but we had a terrible experience and plan on never returning.

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  1. Our experience was no better, and we made the mistake of sticking it out for the entire meal after waiting excessively long for a server. The service was rude. The food was really mediocre. The price was ridiculously high for what little amount of food we ordered. I don't understand the appeal of the place at all. We're frequent diners at Apple Pan, so that type of place definitely appeals to me, but Pie N Burger is terrible.

    2 Replies
    1. re: Faulkner99

      "The service was rude. The food was really mediocre. The price was ridiculously high for what little amount of food we ordered. I don't understand the appeal of the place at all. "

      That's a great description of Apple Pan!

      1. re: BeenThereAteThat

        I haven't been to Apple Pan in about a year, but the last few times I was there, the service was abrupt but very efficient, the food was delicious, the price was fair. I'd take Apple Pan over Pie N Burger any day of the week. I do think it gets overhyped, but for a burger, Apple Pan is a decent place. I think there's some substance behind that hype. I don't feel like that's the case with Pie N Burger, but obviously that's based on my own experience.

    2. I went there last night, had dinner around 8. The place wasn't terribly busy, lots of counter space available, and a few tables were free. My husband and I got served right away. About the food--I wished my chili had been served hotter, and the pecan pie was so so good.

      About the service, while I had no complaints last night, I have been there when they're super busy, and it hasn't been a great experience. Now, if I poke my head in, and I can see people waiting to sit down, I just go somewhere else.

      1. You indicate that you "went to the side to wait." Were there no seats available? When that's the case, there's almost always a sign-in sheet where you put your name down. They should have directed you to that list, but it's sitting right there next to the register. If there were seats available, why would you stand around waiting, instead of sitting down? If you're just standing there, they would probably figure you were waiting for more members of your party.

        1. yah, I'm sorry--I really wanted to like Pie N Burger, but they fail at almost every turn. the burger itself is pretty good, but not good enough to make up for the astoundingly bad service, and for a place that charges as much as they do, they could afford to hire more/better help.

          Jack Flash--crystaw says that "attempts to get someone's attention" failed, so even if there is a list, I won't let 'em off the hook. customer service means a lot, especially at a place that fancies itself as a "little neighborhood joint".

          2 Replies
          1. re: annagranfors

            I question what sort of "efforts" they were undertaking if all they were doing is standing off to the side in a diner. If you want someone's attention, you stand at the cash register (if you're ordering to go) or you sit down. I would think that everyone knows that when you go into a diner-type place with mostly counter seating, you just plop yourself down in a chair. I've been going to PNB for years. There have been times when I've had to wait, but in literally dozens of visits (it's probably less than 100, but easily more than 50) I have never, EVER, been ignored. It's just too difficult to believe.

            I also don't understand when people expect 3-star service at a diner. I expect someone to take my order, deliver the food, and keep my beverage refilled. That's all.

            It's expensive for a burger & fries compared to, say, McDonald's, but you get what you pay for. It's a much higher quality meat, a coarser grind (and therefore better texture). I really like the fries, although I've learned that I usually need to order them well-done or they can come out on the limp side, and there's no such thing as a good limp fry.

            1. re: Jack Flash

              I can sort of relate with crystaw's gripe. There have been times when I've walked into Pie N Burger and wondered if I was Casper. But, on balance, the service has been just fine, and the food better than average.

              And I agree with you, Jack, that diner service shouldn't be compared to what you'd expect from a Michelin 3-star joint. I mean, I've gone to some Taiwanese fast food joints where I could've sworn that the wait staff was having a contest to see who could be the most standoff-ish and aloof.

              Just have to be a bit aggressive and damn it demand (demand!) that they serve you some pork chop rice with a boba!

          2. I've been to the Pie n' Burger many, many times over the years and have never seen anything but friendly, helpful service, so I don't know which warp in space-time you stumbled across. The hamburgers are excellent, the hash browns are outstanding, the chili is good but sometimes served too cold, and the pie can be pretty darn good. For a low-cost hole-in-the-wall, it's a great place. I'm sorry you had a bad experience and hope you'll try again.

            3 Replies
            1. re: sbritchky

              I have to wholeheartedly agree with sbritchky. While the service is never polished (this is a diner folks), we've always enjoyed our Pie n' Burger experience and are huge fans of their burgers. Sorry you had a bad experience, but I'd suggest trying it again if you ever feel like giving them a second chance.

              Suebee

              1. re: Suebee

                Have to agree with Suebee and sbritchky, even though we've only eaten there once. We had good service and we loved our burgers. Plus we saw other food being served that looked really good and would like to try. Actually what happened to OP can happen to anyone anytime at any place. Even when it has happened to us we usually give a place a second try to see if it can redeem itself. Anyone can have a bad day even hostesses and waiters, they're just as human as you or I. I think I'll quote Suebee here, and it's a good one...'this is a diner folks'.

                1. re: crt

                  I also agree with Suebee.
                  Although one time I was walking to our table and one of the waitresses spilled hot coffee on my sandaled foot and just walked away (even though she was made aware that she did it). The other waitress got so pissed off that she said that she was going to be our server (apparently the coffee spiller was supposed to be ours) and said it really loud (to chastise the spiller). It was pretty funny. Our waitress gave us free pie - she felt really bad. I am pretty sure that she even told the owner when he was there - she was that pissed!! It ended up being pretty funny at the end.
                  I also do not think that the service is fantastic, but like it has already been said, it is a diner and at least you get your food.
                  Also, I stay away from the chili and fries (even when I get them well done, they are not that good) but always get a burger with grilled onions, as someone mentioned, the hashbrowns (well done) are great and I love their Tuna Melt. Also they make their dressings so I really like the dinner salad with their Thousand on it. Coconut Mirangue pie is delish!!