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Peugeot pepper mill

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I have an old Peugeot pepper mill that has lost its oomph. No longer grinds very well. I know these things are supposed to be guaranteed for life - so how do I go about getting it fixed/replaced/whatever? I'm sure I'll have to send it somewhere. It was my mother's and I don't have any receipts or anything for it.

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  1. Here's a link to the Peugeot website customer service page:

    http://www.peugeot-moulins.com/garant...

    5 Replies
    1. re: Antilope

      Thanks - looks like I won't be able to do anything about this. They require a receipt and ask that you bring it back to where you bought it. This grinder is 20 years old at the very least and I have no idea where my mother bought it.

      Which brings me to the question: what if the store where you bought it has gone out of business? And with a "lifetime" warranty, don't they realize that could be a very long time? This seems to me to be a fairly meaningless warranty. Who's going to keep a receipt for 25 years or more? And even if you kept it, who ever be able to find it?

      1. re: Nyleve

        I agree completely - I can't imagine being required to keep a receipt. I have a hard time keeping track of receipts for major purchases. Requiring a receipt for a purchase made 20 years ago is ridiculous. Their 'lifetime' guarantee is for looks only.

        1. re: jeanmarieok

          I just sent an email to the company from their website. Will let you know how they respond.

          1. re: Nyleve

            Nyleve, were you able to send your mill back?

            I'm in the same situation... my mother's old mill is in desperate need of repair. Would love to hear what happened with yours.

            1. re: mizizzle

              Nothing. They never replied. I just put the old pepper mill to the back of the cupboard and got a new one. Well, newer. Garage sale, another Peugeot but it was only $5.

              If you manage to get any satisfaction, please let me know.

    2. You might try Williams Sonoma. They will take back anything they sell basically forever if you're not satisfied, especially if it's broken and you just want a new one. I returned a Capresso coffee maker there and I honestly told them that I wasn't sure if I had bought it there or Sur La Table (and I didn't have the receipt and didn't mail in the warranty card). And they happily exchanged it for a new one (the lady said they just send it back to the manufacturer so it doesn't matter to them). And they do sell peujot pepper mills there, so you could always ask. At the very least, they may be able to send it in for repair or something for you.

      1. I have two old Peugeots which are similarly lacking in their youthful oomph, one in particular. I was thinking of throwing them but this thread inspired me to do something, so I disassembled the really bad one and discovered that the grooves in the burr grinder were full of accumulated pepper gunk. A quick soak in water and a couple of toothpicks later the grinder was back in business nearly like new.

        I suspect that some of the modern peppers we have, which weren't much available 30-40 years ago when I bought the grinders (Bridge Co. in NYC) are more moist and/or oily than standard black pepper and this may be the root of the problem.

        1 Reply
        1. re: johnb

          Pepper is probably fresher, too.

        2. I was in the same position about a year ago. I took mine apart, cleaned it up, and put it back together. (I think there were instructions on the company's web site.) It's been working great since then.

          2 Replies
          1. re: vicarious

            I am going to try that. Thanks for the suggestion.

            1. re: Nyleve

              Likely that will improve its performance quite a bit. Clean and tighten screws. Lousey cars, good pepper grinders.

          2. Hi!! I am so excited! I found a telephone number for them and was able to talk to an actual person who can help me! Here is is: 1-877/777-5914. Good luck, She's going to have me email a pic and all the info about the mill and then send me an authorization to have it sent in and looked at. No receipt is necessary as long as they know the unit name/size color, etc... Good luck! I can't wait to have mine repaired. It really hasn't worked well since i got it 2 years ago.