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Service at Otto and Other Restaurants

I've been made to feel more welcome walking into a McDonalds than I was at Otto last night. Yes, the food is cheap and good. I get it. And that being the case, I understand that you can't expect the highest levels of service. But as with anything, I think that service exists on a spectrum, and the service at Otto was at the extreme low end of that spectrum. Despite having a reservation, we were ignored by the hostess(actually there were three of them), seated nearly a half hour late which seems to be a matter of course at this place, and saw our waitress once the entire night. Has anyone else had bad experiences at this restaurant. Are there any other restaurants which you feel have notably bad service? Do restaurants with great, and yet inexpensive food get a pass when it comes to service?

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  1. I've never had poor service at Otto. I think the latest I've been seated past my reservation, even on a Friday/Saturday w/6 people, is about 10 minutes.

    1. You cant sit at a table to experience otto..You need to sit at the bar! and not those stand up bars....The real bar...beautiful

      2 Replies
      1. re: kcijones001

        i've read many similar complaints about otto on this board. in the past, i nearly went weekly but, now that i am rarely down in that location, i haven't been there in several yrs. looking back, i definitely agree with your comment about the service. i am not surprised to hear it has gotten worse. i have a comment about bad service in restaurants (in general) which i will post later.

        1. re: kcijones001

          Yes. I have had horrid service at a table, but I decided to eat at the bar for a late lunch recently and had terrific service. The bartender is wonderful and I really enjoyed listening to him. Of course, it was 2 PM on a weekday and not so crowded.

        2. I think they now cater pretty exclusively to masochists, and in what world is the food there cheap? A gloppy pasta for whatever inane amount they ask? I still will go early for a drink, before the bar is a quagmire, have a pint, she'll have some quite decent vino rosso, then off to somewhere relaxing to dine. It really is the Cheesecake Factory and I recommend it to people with hyperactive kids. The dining room is already full of kids running around in post-gelato sugar frenzy, so they'll fit right in!

          1 Reply
          1. re: sing me a bar

            The pasta is $9 on average. That's cheap! The pizzas are almost all under $15. I've never had gloppy pasta.

            1. re: psawce

              been about a dozen times. enjoyed each and every time.

            2. We went to Otto last Sunday for lunch. We were seated quickly and enjoyed our food very much, BUT - I have to agree that the service leaves a lot to be desired. We ordered a variety of antipasto dishes and two pizzas, and SO ordered a coffee. I understand that it's not normal to have coffee at the beginning of an Italian meal, but that's what SO wanted - so why did he have to ask three times before it came? And the busboy was downright grabby - he kept trying to clear when we were still obviously eating, and when we tried to explain that we were still eating, it became apparent that he didn't speak English. There was also an uncomfortably long break between the antipasto and the pizzas, and it took forever to get the check - and the restaurant was only a third full, if that. I wouldn't say that as a diner I am obsessed with pacing, but in this case, the lapses were distracting. However, despite all that, I would go back because the food was so good and reasonably priced!

              1. Went to Otto last Sat. Had a 9:15 p.m res. Arrived early and was seated early, which was a good thing because the bar area was packed. It did take a while before our server came to the table, but once he did all went well. I read your post before going, so I did not have high expectations as to service. I will say that the entire place was very loud and very crowded.