Problems, Monday September 17, 2007
We're having a number of problems this morning with some code that was released last night. In order to try and keep track of all of them in one spot, I'm opening this thread as a summary of all the problems we're experiencing, possible workarounds, and any updates I can offer as Engineering becomes available.
If a problem is already on this list, it's not necessary to reply with a 'me, too' -- we're aware many people are experiencing each issue. If you're having a problem that's new today and which is not currently on the list, please do let us know. If you've got a workaround for one of the problems, add that, too.
PROBLEM: The 'my chow' link is broken for everyone. There used to be a few people for whom the link in the nav bar didn't work properly, but it's now pointing at a login screen for everyone.
WORKAROUNDS: You can access the main part of my chow--'Recent Posts'--via the 'Hey, username' link in the upper right corner of your screen. Also, if you find any recent post of yours, you can click on your username in that post and get to your Recent Posts, as well.
Once you've got your personal profile up you'll have a URL like this: http://www.chow.com/profile/10021 It's basically chow.com/profile/your_usernumber. You can access different sections of my chow by adding the right thing to the end of that URL.
To access your favorites, add /favorites (example: h ttp://www.chow.com/profile/10021/favorites
)To access your photos, add /photos (example:
)To access your All Activities view, add /activity (example:
)To access your Reading List, add /reading (example:
)To access your Settings, add /settings (example:
PROBLEM: The boards drop down arrow is broken. Clicking on it does nothing. The same is true for other dropdowns like 'stories' and 'recipes'.
WORKAROUNDS: You can access Boards via the front page tag cloud. It's in approximately alphabetical order. If you're looking for a board you've posted to recently, you can also go to your my chow Recent Posts view, and get to the board from there. Click on the name of the board in one of the posted by lines (like: Jacquilynne in Technical Help) will take you to that board.
For Recipes, Blogs and Stories, you can click on the word to go directly to the hub page for that type of content. Each hub page contains links to all the categories/blogs for that section.
PROBLEM: 'Search this board' is searching all boards. Attempting to search an individual board by navigating to the search screen and choosing 'more options' does the same.
WORKAROUNDS: Use board:boardname in the search box to limit the search to a specific board. board:"technical help" would limit your search to just this board, for example.
PROBLEM: People who are finding themselves logged out by the 'my chow' link are having difficulties getting logged back in. This may not be a problem that's distinct to this morning, as it's not everyone, and some people have always had difficulties with login.
WORKAROUNDS: The 'my chow' link is prompting you to log in, but it may not actually be logging you out. Return to Chowhound.com and check to see if the top right corner still says 'Hey, username' -- if so, you're not actually logged out.
If you are logged out, and can't get logged back in, this is usually a cookies issue. If you're using your email address and password to log in, try using your username and password or vice versa (this helps some people). Check to make sure you're allowing cookies from chow.com and chowhound.com. If so, remove your current cookies from chow.com and chowhound.com. Then, clear your browser cache and restart your web browser. Try logging in again. If you need instructions on how to do any of these things for your browser, please let us know which browser you're using and we'll try to help.
-- Jacquilynne, Community Manager for Chowhound
Thank you for your assistance, Jacquilynne. We eagerly anticipate the resolution of this problem.
Have you tried the workarounds I listed? Clicking on 'hey, jennalynn' in the top right corner? Or clicking on your username on this post?
If you're able to post on Chowhound, but not access 'my chow' you may be logged into chowhound.com but not to chow.com. Try going to chow.com directly, and seeing it if still says 'Hey, Jennalynn' in the right corner, or if you're given the chance to register or login.
I am logged into both chow.com and chowhound.com. And I can post... like this one ; )
But just as an aside, I often find that Safari, my browser, crashes as I try to post. The post gets in, but then I crash. It happens often, but not always.
The work around (clicking on my name at the top) works... just letting you know there's still a bug with the "My Chow" link for some of us.