DFW -- Kozy Kitchen on McKinney -- Avoid
I had one of the worst dining experiences of my life at the Kozy Kitchen on McKinney today.
After an enjoyable "healthy" brunch at Dream Cafe yesterday, we were in the mood for something similar today and the description of Kozy Kitchen online seemed to fit the bill.
What ensued after we arrived at the restaurant was a service nightmare of such unswerving outrageousness, that I felt it needed to be described here.
Menus failed to arrive after 15 minutes of being seated.
Then a long, awkward period during which we repeatedly tried to make eye contact with various staff people followed.
40 minutes after being seated, our orders hadn't yet been taken. They were not in fact taken until a member of our party approached a waitress to ask if we could place our order.
After various requests for water and other drinks were made and ignored and we watched multiple diners who had arrived well after we did finish their meals and leave, we began to debate the ethics of getting up and leaving.
Our meal didn't arrive until a full hour after we were seated and nary an apology was offered.
My buckwheat pancakes were flavorless and uninspired. The breakfast tacos resembled public school cafeteria fare. The "fruit plate" was wholly composed of watermelon.
It. Was. Unbelievably. Bad.
... and when we requested the check and it wasn't ready, they didn't offer to comp a single item or otherwise offer recompense for what happened.
Needless to say, we do not plan to return.
Wow, that sounds like an absolutely terrible experience! I have never eaten there, but have wanted to, just because my parents received a cake from their restaurant for a Christmas present, and it was absolutely delicious...some kind of cinammon coffee cake...but frankly, after reading your review, I will avoid dining there...
I must second this opinion. My lunch there was off the charts awful. Ordered a burger.
No explanation was given that it arrives bun-free and condiment free, save cheese. Ordered it medium rare and got a cinder. asked for a bun and got burnt bread. Tasteless cafeteria quality grilled veggies were the only side. Grim is the word that most comes to mind...