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Shake Shack Limit?

Is there a limit on how many burgers/fries/shakes one person can order at Shake Shack? I had never heard of this or seen a sign, but I've had two people now tell me they think there is both a limit, and a sign advising of it. But I don't see anything on the Shake Shack website, and I can't find any info online.


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  1. Yes - saw the sign Saturday - I believe it limits you to 6 items per person.

    2 Replies
    1. re: MMRuth

      I walked by today (at 3:30 PM the line was simply too long for a shake)...I thought it said 6 of the "same" items per person...though I could have misread. Six items per person sounds a lot more reasonable.

      1. re: merrymc

        I checked yesterday...6 of the same items per person is the limit. This time the line was short enough to consider eating a burger "just because."

    2. Shake Shack has had a 6 burger limit for a couple years now. The sign that talks about the grill being small and "orders this tall" has been visible for at least the last two seasons.

      1 Reply
      1. re: DutchOenophile

        You are correct. The limitation on orders has been in effect for some time.

      2. I happened to be in the area and went right at 11am for opening. Best time to go as I was #2 on line. The line was very light for the first 30 minutes.

        1. I think if I waited in the line for more than 30 minutes and the person in front of me ordered more than six burgers, fries and shakes, I might be tempted to bury him under the dog park. That's a rule I don't mind.

          1. how good are these burgers. I hear they are the best, and people line up for them. But lines dont convince me, they line up at magnolia bakery for the worst cupckaes imaginable... I went to New York burger because a sign said AOL award for best new york burger,,,it was far from being a great burger. Thus far i like soupburg's burgers the best,,Walker's has a good burger ,,i want to be amazed by Shake Shack. What do ya think?

            11 Replies
            1. re: foodwhisperer

              well, I don't think you'll be AMAZED by the burgers at Shake Shack. They're a'ight, sometimes good, but not something you really want to wait more than 20 minutes in line for, and it definitely won't blow you away. Not all it's hyped up to be.

              1. re: funkjester

                Agreed. I like the Shake Shack burger. I actually think that it is a very good burger - moist, I like the bun, perfect meat to bun ratio etc. But I wouldn't wait in line for more than about 5 minutes to order it. Also like the fries.

                1. re: MMRuth

                  I had their portobello burger and a lemonade when I went and both were delicious.

                  1. re: MMRuth

                    Ditto - I went because of Chowhound recommendations and for the novelty of it, being I was in NYC on vacation, but I certainly have had better burgers. Matter of fact, I'm sure they exist in NYC with a much shorter line!

                2. re: foodwhisperer

                  a shake shack burger comes with a reinvigorated madison square park. priceless.

                  1. re: steve h.

                    So true - love the shiny metal tree sculptures. We've only gone at 11:00 am-ish on a Saturday or Sunday - usually an overcast one. I would like to try that salted caramel custard though.

                    1. re: MMRuth

                      i like to grab a beer and a burger, sit at a table, scratch a doggie or two and take in some seriously great architecture.

                      it wasn't always this good.

                      1. re: MMRuth

                        The salted caramel is quite good -- I only wish it were a tiny bit saltier. Perhaps next time I'll bring my own salt.

                    2. re: foodwhisperer

                      Shake Shack burgers are great on a beautiful day when the ability to eat in Madison Square Park contributes greatly to the overall experience (and when either the line is short or you are so engrossed in conversation with a friend, lover, etc., that you don't mind the ridiculous wait). At all other times, it's just not worth it, IMHO.

                      1. re: Blumie

                        I wholeheartedly agree with this appraisal. Great if you don't have to wait or are distracted, but not worth the ridiculous lines you often see.

                        1. re: a_and_w

                          definately agreed. i always go with a back up plan. if the line even remotely looks long, i bail. no biggie, try again another day!

                    3. what is the best time to go? i cannot stand waiting in lines especially for food. i know lunch time is the worst. should i go early when it opens at 11AM or real late around 10PM when it closes? or is there a better time to go?

                      2 Replies
                      1. re: mochikpl

                        3:30 is the best time. if there are more than 15 people, bail.

                        1. re: mochikpl

                          If the weather is nice, 11am and 10pm are both good times to go; so is around 4 or 5pm but only on weekdays. On weekends if the weather is nice, there's a line from about noon onwards...

                          If it's raining, then essentially there's no line at all.

                          Check the Shack cam on shakeshacknyc.com beforehand!

                        2. I'm glad they posted a sign! Pretty much what happens is that some company gopher is sent with a list to get food for the office. Times that by ten and what you get is a long unmoving line and no shake and fries for me. Hopefully this will speed it up.

                          2 Replies
                          1. re: schmorgasbord

                            Eh, they just end up sending multiple gophers instead! I've seen teams of 3-4 each holding 6 burgers.

                            1. re: kathryn

                              had a shack burger and a double cheeseburger on the way home. no wait at 6:30. still feeling the love!

                          2. Does anybody know when they close for the winter? Any chance they will still be open in mid/late October?

                            8 Replies
                            1. re: Alice Q

                              Definitely. Last year they closed in Dec.

                              1. re: Lucia

                                Was there yesterday and asked the guy that exact question. Surprisingly, he said they were going to stay open all winter. Incredulous, I pressed him again on the question. He remained steadfast in his opinion. I then asked him when they closed last year and he confirmed the December date. He then reiterated that they were going to try to stay open all winter. Who knew? That would be great because - maybe contrary to many on the boards - I really like the burgers better than some of the more hyped places like Burger Joint - I like the fat content (comes from the brisket they grind up), the crust on the meat they sometimes get right, the proper meat-to-bun ratio, the Shack sauce and - as pointed out by many - the beautiful outside park experience. Yesterday, my Buddy and I also "got Sheboyganed" and ordered the Sheboygan dog to split. OK for a dog, but we agreed the real draw is the burger and the views.....What will it be like in January? BBBrrrrrrrrrrr

                                1. re: BillyBob

                                  definately good news. i will be there to brave 3 feet of snow! bbbrrrrrrrrlecious!

                                  1. re: BillyBob

                                    I asked them about this last year -- and the ladies at the register told me it just got superdepressing when it was cold out. Everybody would grab their food and leave...plus, they keep the windows open, so it's drafty in there! I hope they are OK in the snow.

                                    FYI, when it gets cold, they change the hours so they close at 7pm!

                                    Last year, they closed for the season on December 1. They reopened on March 19 (two days before their scheduled re-opening).

                                    1. re: kathryn

                                      I've said it before and I'll say it again, it's time to open an indoor branch elsewhere in Manhattan.

                                      PS: Totally agree with BillyBob re the delicious brisket and crust on the burgers, though I personally am a fan of Burger Joint.

                                      1. re: a_and_w

                                        wouldn't be the same.
                                        you can always go to blue smoke but it's simply not the shack.

                                2. re: Alice Q

                                  I am glad to hear they will still be open in October, but isn't it part of the fun of this place that it's seasonal? I'm looking forward to trying it, but I'm not sure it would be quite as much fun in the dead of winter!

                                  1. re: Alice Q

                                    would they use those tree-like propane/lng heaters?