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Is it right for restaurants to stop seating people before closing time?

katebauer Aug 25, 2007 11:19 AM

Just adding my $.02. Whether it's right or not for restaurants to stop seating people before their posted closing time, I would never arrive at a restaurant and expect to get served less than 15 minutes before their closing time. I've been in too many restaurants around closing time and have seen the staff cleaning up, chef getting ready to leave, etc. I feel like I would not get the best service or food if the wait and kitchen staff were annoyed at me and wanting to get out of there for the evening. Again, not saying it's right of anyone to be rude or inappropriate, but it's just a courtesy I give to the restaurant.

ETA: For those who don't have context, this thread was moved by moderators from the Midwest board.

  1. whs Aug 25, 2007 11:20 AM

    Read "Heat" by Bill Buford to find out what kitchen staff think of people who arrive just before closing...

    2 Replies
    1. re: whs
      Foureyes137 Aug 25, 2007 11:37 AM

      Hopefully it says, "We as a community of the gainfully employed persons in the US understand that the way business works is that closing time is the time a business closes, not 30 minutes prior."

      Having worked in the industry throughout college and still on occasion now, I can tell you that were I to expect customers to owe me some courtesy of not eating even when a restaurant is open, I would find or have found myself frustrated by, lamenting and likely beligerant towards my customers (the most important person in my world at any given moment).

      As a consumer I tip waitstaff well and if they are responsible, they tip out the kitchen. There are days (in every job I've held) when I would love to drop everything and leave work at 5pm, however it is more often the case that I am here several more hours than I expect as my work is not done. Somehow I think my customers might take it the wrong way were I to request that they do me the courtesy of not giving me more business so I can go home earlier. Why should I expect it to be different from someone in this line of work?

      Full disclosure: my wife works part time as a server in a restaurant in NE Minneapolis that typically has customers that arrive at close and stay sometimes for 1+ hours after closing time.

      1. re: Foureyes137
        l
        Leonardo Aug 25, 2007 12:37 PM

        Fully agree with foureyes. As a customer I am the reason for and source of their business. That being said, I'd never unduly lollygag after finishing, and I tip well. In my line of work I've had to stay longer than I'd planned on occasion. Boo hoo.

        I can't stand all the differing and ambiguous definitions of "closing" times as relates to restos. It can mean when the lights go out, last seating, or kitchen closing. The latter is my favorite: one time I was seated only to be told the kitchen already is closed. I asked what they CAN serve me, and it was pretty much bread & water. Why even bother to say you're open if you can't serve any food (it wasn't a bar)?

    2. s
      smartie Aug 25, 2007 01:02 PM

      having owned a restaurant, I would say it is all according to a lot of different circumstances. If the restaurant is busy anyway and there are people seated whose orders have not yet gone into the kitchen then it makes no difference to seat more. Ditto if orders have just gone to the kitchen.

      The differences lie when the restaurant is now empty especially if it has been a quiet night anyhow and it is a few minutes to closing. It is costly to stay open for another hour - wages, utilities etc. A difficult problem for both owner, staff and customer.

      17 Replies
      1. re: smartie
        misswills Aug 25, 2007 02:52 PM

        I agree with you smartie. If the place looks pretty full and bumping, then I'll ask if it's okay if I have a seat and take my meal. If it looks pretty empty, I'll go elsewhere. If I'm absolutely starving, I'll ask if it's possible to get an order to-go, but I try to avoid even this option unless I'm really desperate and there's at least 20 or 30 mins for them to get the order prepared.

        1. re: misswills
          t
          tinymango Sep 6, 2007 11:09 AM

          i will concur. i think it's rude if the place is fully empty, even 20 minutes before closing time, when a customer walks in and the insist on being seated. regardless of if they are the source of our business, they are not helping us to make any money by keeping a manager, a chef, a bartender, a busser, a waiter and some kitchen staff and dishwashers for half an hour or an hour longer. it's losing money. that's the way i look at it. it doesn't make business sense.

          there will be some nights the restaurant is opened an hour beyond usual and there will be some nights when it is completely dead. accept a no and get over it. people who don't understand this haven't worked in a restaurant.

          1. re: tinymango
            jfood Sep 6, 2007 12:01 PM

            Tinymango-buddy

            Oh please, give it up on the "people who don't understand this haven't worked in a restaurant" self-serving stuff. People outside "the biz" do understand. First you post that the resto is in the hospitality business and should do whatever it takes to please a custo and that only people who are well off should pay for a "split fee" and now everyone outside the biz is an idiot and the resto can close at will? Very confusing.

            Any retail establishment who posts hours of operation should abide by those posted hours. How would you feel if your grocer felt likewise at 15 minutes before closing and locked the doors because no one was shopping yet you needed a quart of milk.

            If the sign would give a little more color to what the closing time means, it would save a bunch of headaches. "Customers seated until X", "kitchen closes at Y", "All orders must be given to the server by Z", what's the big deal about some information (see parallel thread on verbal specials and prices). Every time there is a grey area, there is room for interpretation, confusion and ill-feelings.

            So if the resto would just spend ten minutes with a Word Processing System and print one page and place on the door, the disagreement is over.

            1. re: jfood
              t
              tinymango Sep 7, 2007 07:17 AM

              i think i'm coming from a slightly different perspective as i work in a small town on the chesapeake bay of virginia. we are 2 hours from richmond and 4 hours from dc, in the middle of miles of cornfields.

              we boom in the summertime, easily seating people until 11, 11.30. however, the rest of the year we are hanging by a thread. we have no restaurant conglomerates or chains, everything is very much independently owned. almost every restaurant is very new as well (in their first two years or *less!*), as the tourist industry has reached a boom around here.

              for instance, a chef/owner that i know and worked for could tell you the price of every green bean that was dropped on the floor, every paper towel used to dry someones hands. imagine how much they sweat if they are torn between serving people or saving themselves a buck. if they feel that it would cost them more to take the customer than to serve them, then i think it's at their discretion to accept or reject tables. even though some hounds hate to hear this, we will also make exceptions for special or fequent customers.

              these are the the situations i'm talking about. my post was more about nights where it's been particularly slow and costly to even accept all the reservations and walk-ins (it happens rather often, especially in the winter season.) most close for a short period during the winter, but for the most part stay open year round, since weekends are still decent and we have a few booming nights around the holidays. i just know there are many nights during this period where we have to close early and sometimes turn away a table or two. it's just what happens.

              also, i think that comparing a grocery store to a restaurant is absolutely apples and oranges. grocery stores are dealing with an actual inventory and everyone goes to the grocery store. even people on food stamps. not everyone can afford to eat out or even desires to. restaurants have intangible products to sort out. grocery stores are almost always chains and have a higher profit margin and standardized service and hours.

              also, 2 out of 3 of the restaurants i've worked for around here always posted their hours as "open from 5.00 until close," and though i didn't specify that earlier, it's also part of what i had in mind when i made this post. although there are perceived hours for these businesses (closing at ten or so), but we're actually quite non-commital about it.

              i hope this clears things up a bit. thanks.

              1. re: tinymango
                jfood Sep 7, 2007 08:09 AM

                thanks tiny, very nicely described. many who do not live in destination spots with variable seasons (jfood included) are not as conversant in the vageries of the variability of custos. And once you mentioned the 9-close sign it did trigger the memory.

                Restos are tough businesses and it's hard for an owner to sit and watch the lights burn in step with the cash.

                thanks for the explanatin and jfood is a bit jealous that you live in such a beautiful part of the country.

                1. re: tinymango
                  TexasToast Sep 19, 2007 12:04 PM

                  Places such as the one you describe are odd. I had a similar experience in the Outer Banks once. By the time I found a place to stay, it was almost 9pm and I had to run to the only place on the island still open (TT-I'm on an Island?)!!

                  TT

                  1. re: tinymango
                    h
                    HDinCentralME Sep 19, 2007 03:44 PM

                    "...until Close." does communicate that it is at the discretion of owner/manager and that it will vary depending on circumstances.

                    I much prefer this to a sign that says "Close at X" and when I arrive at X minus 20 minutes am told that I am not welcome.

                  2. re: jfood
                    TexasToast Sep 19, 2007 12:02 PM

                    Very well put Gordon, er, I mean jfood.

                    It's not uncommon for establishments to put "last orders by" these days. Of course, when you eat out as much as TT does, you get to know who serves what and when.

                    TT

                    1. re: jfood
                      t
                      trouttr Jan 25, 2009 03:29 PM

                      Nicely said jfood. I have been at a loss to understand why restaurants do not make it clear what the rules are. If they gave you the information as you described it, there should be no problem for the customers or for the staff.

                    2. re: tinymango
                      Foureyes137 Sep 6, 2007 12:18 PM

                      I've worked in several restaurants and work part-time in one now, and understand that posted business hours are the hours that a business is open to serve it's customers. I've managed to invalidate your entire argument by existing.

                      1. re: tinymango
                        s
                        soupkitten Sep 6, 2007 12:47 PM

                        in the situation you describe everyone goes home except the server and the chef. server serves the customer and closes the front of the house, bussing for her/himself. i am the chef. i cook & plate the food, working all stations-- not hard for just one table. since i also know how to bartend i can do that too if the customer requires it, or the server can do own beverage serv if capable. since i am also a mgr, i can close the server's tickets at the end of the night. kitchen floor gets mopped by dish/bus before s/he leaves or i do it at the very end. far from the first or the last dang time. i wash the last load of dishes and close the kitchen while the server lets the customer out the front door and sets the table for the day shift. after the doors are locked, the server and i have a drink together and i say thanks for taking one for the team tonight, bob.

                        work with a restaurant that's trying to close, yeah-- verbally ask staff if it's fine or not-- sit at the bar or a bar-area table, put your order in right away, offer to take it in to-go packaging, yes generally recognize that people need to go home and it's not all about you, don't be a PITA or linger over coffee refills and ice water-- don't forget to TIP generously, your server could be home with her/his family but is serving you instead-- all this i could see, but i make my living in the biz and you have to show a customer hospitality if they walk in 20 to close-- i don't get tinymago's post at all. if you close down 20 mins early on a regular basis you're going to get a reputation for erratic late night hours and your late customers (read-- other restaurant staff just getting off work--i.e. great customers) will stop coming.

                        1. re: soupkitten
                          ccbweb Sep 6, 2007 03:29 PM

                          This last, excellent, point by soupkitten is exactly the right one in all of this. If a restaurant starts "closing" or turning customers away at comparatively random times toward the end of the night, it will start losing people who might otherwise have come. This happened with a sushi bar that was a favorite of mine (and my staff when I managed a different, nearby restaurant). On a few occasions, they turned me and my dining companions away because they were shutting down anywhere between 15 and 45 minutes before the sign on their door indicated that they'd be closing that night. I stopped going after about 7pm without a reservation, and I stopped going after about 8:30 period (and if they hadn't been the best sushi in town, I would have stopped going period). Ultimately, they lost out on, probably, 2 or 3 visits a month from me as I went elsewhere rather than risk the time and effort for naught should they have decided to close down. I would presume that they also turned away other people on those nights and perhaps lost them as customers at other times, too.

                          I get wanting to shut down and go home, but as I've said elsewhere on this site and in many other places and to the general manager when I was running a restaurant...."if you want to go home earlier, close earlier." And, really, just have a "last order" time. It's unambiguous and if it's posted, there's no issue. A customer might still come in and ask at which point you have the option to do them a favor and win some favor, or you can say "I'm sorry, its past our last order time and the kitchen is closed" which the customer already knew or could/should have known from the sign. Laundromats have this figured out, they post a "closing" time and a "last load in" time. Everyone knows what's going on.

                          1. re: ccbweb
                            Seth Chadwick Sep 6, 2007 07:56 PM

                            And yet, no matter how many times it has been suggested that restaurants save themselves and their customers hard feelings by putting up a sign that states what time the kitchen closes and what time the restaurant closes, the result is people wanting to find a can of Raid to put a stop to the sound of chirping crickets.

                            1. re: Seth Chadwick
                              ccbweb Sep 6, 2007 09:09 PM

                              Yep, it's a mystery. Traditions...they can be problematic sometimes.

                              1. re: ccbweb
                                GastronautMN Sep 6, 2007 10:22 PM

                                Restaurants that close early are demonstrating a lack of will to survive. If I were the owner and found that my chef had closed early or that servers were turning people away I would find new employees. May sound harsh, but the owner or manager should set that tone. How do you expect to build that late evening clientelle if you are turning people away? It's a cumulative effect. In fact it should be an opportunity for a restaurant to shine where the chef can focus on everything that goes out of the kitchen and the server should be able to offer superlative service. What greater opportunity do you have to make a real impression? If management doesn't want to their staff to work when business is thin then close earlier.

                                If you turn away that person at 25 of and there is only one table left wrapping up their meal, what happens when someone looks in the window at 20 of, then 15 of etc, etc. and they all turn away because they don't want to be "rude" to the wait staff. These same customers then never think of that place as a place to get a late bite again except maybe on the weekends. You can make it into a self fullfilling prophecy that weeknights suck.

                                There are enough reasons for restaurants to die in this town. I think it is a death nell when an unbusy restaurant turns away business.

                              2. re: Seth Chadwick
                                h
                                HollyDolly Jul 25, 2008 06:35 AM

                                Yes,restaurants should put up a sign saying when the kitchen and restaurant closes.The help wants to go home.
                                I work part time in retail and am the one who usually does the closing announcement.I think they perfer I do it since I don't sound like a little mouse on the pa.I'm loud and let the customers know that all registers,fitting room,jewlery extra close in 30 minutes.I also make an announcement at 9:15 and 9:25 as warnings so they get their keisters to the register and get out,hopefully before 9:30 when we close.
                                That's what restaurants need to to is post signs and TELL people what time the kitchen closes.

                      2. re: smartie
                        g
                        givemecarbs Jan 13, 2009 11:58 AM

                        I've seen both sides of this smartie and you are right it is hard all around. If you turn away the one couple on a slow night that shows up shortly before closing you might be punishing the faithful. Why lose the only customers you get? But from a practical point of view as a patron, I would not feel comfortable being the only table in a restaurant shortly before closing and I would rather just come another night. This might be more of a US thing, I've heard in Spain they are way more laid back and don't rush the last table at all. But this is just second hand.

                      3. jbyoga Aug 25, 2007 01:06 PM

                        A pet peeve here for sure!

                        If you are open untill 10pm then I should be able to walk in at 9:55 and get a seat and friendly service. If that's not the case then close earlier!

                        1 Reply
                        1. re: jbyoga
                          Midlife Sep 22, 2007 02:52 PM

                          While I do understand all the perspectives expressed on this, I really have to agree with jbyoga. We have a wine bar within a wine retail shop and our weekend posted closing is 9PM. If someone comes in at 8:55 I really have no proper way of saying anything other than "Welcome". If I don't want guests at that time the sign should say closing is earlier or I should turn off the OPEN sign and lock the doors. The latter makes no sense to me as it simply tells customers that our closing time varies - not a way to grow a business. I am just as anxious to go home as any one else would be after a 12 hour day, but that's my issue not the guest's.

                          We actually just added a plus (+) to the 9PM (it says 9PM+) because many customers told us they didn't bother to come after around 8:30 because they thought we "closed" at 9. So...... there really is a variable definition for people as to what a posted closing means. In our case, I think much of it is because we're mostly a retail wine shop and closing tends to mean closing in that type of establishment. Our wine bar makes it more like a restaurant in teh evening, though......at least that's how we see it.

                        2. s
                          shallots Aug 25, 2007 01:34 PM

                          I have found myself (due to late flights) getting into cities late and very hungry.
                          What has worked is asking the only barely open restaurants if they can fix something fast or to go, as I explain that I have been flying and foodless.Or can they recommend a decent place that's open later (and not a raucous bar). And being as nice as I can in explaining that I know it's inconvenient for them to have someone come in so late.
                          Being apologetic has worked wonders. And I've never left hungry.

                          1 Reply
                          1. re: shallots
                            p
                            Panini Guy Aug 27, 2007 11:37 AM

                            Being nice gets points just about everywhere. And if you ask (politely) about recommendations for dining elsewhere, the owner or manager is much more likely to invite you in and maybe even take care of you themselves utilizing maybe just one or two stations (while letting the rest of the staff clean up theirs). The wages are a big deal as margins in most places are skinny so getting staff clocked out as soon as possible is a concern. But a good owner/manager can cover several jobs - and should in the case of the 5-minute-before-closing diner.

                          2. j
                            jungleboy Aug 25, 2007 01:53 PM

                            Have noticed a recent trend in SF, and I hope it continues, where the message on the door and/or menu states, "Seating until...." As a lifetime chef I like that idea rather than stating a closing hour...In all honesty, you have no idea what is going to be done to your food if you and your merry party of six arrive at 10:59...

                            1. h
                              Hooda_Guest Aug 25, 2007 02:48 PM

                              My comment under this thread was deleted on the Midwest board so I will try again here. Can somebody tell me why restaurants don't post signs that simply state the latest time they will seat customers instead of posting a closing hour? Would this not clarify the situation for everybody involved?

                              1. a
                                andlulu Aug 27, 2007 11:18 AM

                                It's probably one of the top pet peeves of restaurant staff.. people who annoyingly wonder thru the door around 10 til closing. A restaurant is a business just like any other.. and after 8,10 hours plus on your feet, you would be ready to go home too.

                                Also, there shouldnt need to be any signs stating the exact minute of last seating. As an adult (I hope), then you've been to many restaurants and know the common procedures. To me, it's just courtesy to not walk into any business that isnt a dire need within 10-15 minutes of closing.

                                5 Replies
                                1. re: andlulu
                                  f
                                  FrankJBN Aug 27, 2007 11:42 AM

                                  "To me, it's just courtesy to not walk into any business that isnt a dire need within 10-15 minutes of closing."

                                  How so?

                                  Is it courteous to give them your business 16 minutes before closing? 20? Just when does it become discourteous to patronize a business establishment during posted regular business hours?

                                  To me, it is just courtesy to provide the product one offers for sale during those hours one purports to offer said product for sale.

                                  Perhaps the staff might like to go out to lunch as much as I do, should I deny them that pleasure? If enough people avoid a restaurant at the lunch hour, then it will close at lunch and the staff will not be saddled with having to work.

                                  "there shouldnt need to be any signs stating the exact minute of last seating"

                                  Why not? Restaurants do have such standards. Never heard "Our last seating on Sunday is at 7:00"? I'll tell you what, that was good to know.

                                  I hate having to rush first thing when I get to work. I imagine it must be discourteous to arrive at a business minutes after they open as well. How long should I wait? In other words, for an establishment that puts out the "Welcome! Come IN." sign at 11:00 and pulls it in at 9:00, just what are the "common procedures" that tell the public what hours it should expect them to actually welcome custom?

                                  1. re: andlulu
                                    Foureyes137 Aug 27, 2007 11:46 AM

                                    "A restaurant is a business just like any other"

                                    I agree, in my business I stay until the work is done, even if it lands on my desk at 5pm and takes 2 hours to finish. Why should it be any different for someone making and serving food? If anything, as a non-exempt employee, I might make a better case for why I get to leave early since overtime is not an option.

                                    Looking past the possibility that restaurant employee's don't expect to work more than their posted hours (and I've been one so I know that likely isn't the case) how can a business owner refuse or disuade patronage during posted business hours?

                                    I guess having worked in good restaurants with good managers and owners, I find it hard to believe that the status-quo is anything less than serving customers during business hours and doing it happily, even if using the service provided lapses outside business hours.

                                    What I'd like is for someone to explain the expectation that I owe it to the business to not give them my money during and moving past posted hours from the standpoint of acceptable business practices (in the US anyway).

                                    1. re: Foureyes137
                                      a
                                      andlulu Aug 28, 2007 09:40 AM

                                      You have your opinion.. I have mine.

                                      1. re: andlulu
                                        d
                                        dolores Jul 25, 2008 11:11 AM

                                        Don't we all?

                                        Seriously, let me try again. I say yes, the restaurant has the right to do as they please.

                                        BETTER????????

                                        1. re: dolores
                                          j
                                          jes Jul 25, 2008 02:25 PM

                                          excpet for charge you for bread or give you less than two hours at your table?

                                  2. jfood Aug 27, 2007 06:00 PM

                                    Without our customers, we are out of business. And there is no room for rude from either the custo or the staff.

                                    That being said jfood believes that if the sign on the door says 10, then it's open for business and new custos until 10. 10 means 10.

                                    That being said jfood also believes that if a custo arrives at the last minute and is seated there should be some consideration in the ordering process. Please do not take 20 minutes to look at the menu and then order, try to be considerate as well in ordering.And if the server has an issue with it, that's the server's issue and like any other server bad attitude issue, the tip is the determining factor at the end of the meal.

                                    To the servers who do not wan tto "work late", jfood is sorry, but when one of jfood's custos want to discuss items "after hours" jfood agrees and works around the custo's schedule..In this post Ozzie and Harriet world, there is no such thing as a 9-5 job.

                                    8 Replies
                                    1. re: jfood
                                      Richard 16 Sep 6, 2007 01:16 PM

                                      As much as I usually appreciate jfood's posts, I must disagree here, at least as to semantics. (Never let it be said I'm anti-semantic). If the sign on the door says 10, it could mean that the buiness is *closed* at ten, not simply getting ready to close. People have come to expect that in certain businesses you can wander in at ten and stay as long as you like.

                                      As a doctor we tell our paients when the last appointment is -- earlier for new patients. If an emergency walks or calls in we deal with each case separately. I can't tell you how often a regular patient calls or comes in right as we're done, expecting us to stay late. I would not have staff for long if I took every case -- picking up kids, etc. can't be a hair rising experiance all the time.

                                      That being said, I completely agree with "last seating" and "kitchen closed at" signs. Telephone answering machines, etc., must reflect this. And to Frank I say that these should be strictly adhered to, as there are always people that push and push. Can exceptions be made? Of course -- I was n the restaurant business for *many* years, and know the circumstance -- but the door itself should close when the sign says so.

                                      1. re: Richard 16
                                        jfood Sep 6, 2007 01:31 PM

                                        See jfood post earlier today above timed in at Sep 06, 2007 03:01PM for a more semantic friendly posting. And jfood is glad you are not anti-semantic with RH and YK in the near future. :-))

                                        But as a doctor you have the luxury of appointments in trying (see jfood used the word trying) to keep to a schedule. But what if you ran a clinic? The sign on the door would say "Open 9-X". does that mean no patients can enter at x - 1 minute or do you assume 8 minutes per patient and lock the door when the number of patients times 8 minutes when added to the current time equals the X-hour?

                                        Jfoods grocer closes at 7. The door locks at about 655. If you are in the store you are given a countdown, "the store is closing in 15 minutes", the store is closing in 10 minutes please proceed to check-out." " the store is closing in 5 minutes, if you would like to purchase your items tonight please proceed to ccheck-out immediately."

                                        But in a world of information, when a resto, a doctor's office, or any other business gets a reputation for being non-friendly to the custo, the custo uses their feet to go elsewhere.

                                        1. re: jfood
                                          n
                                          nc213 Sep 20, 2007 09:36 AM

                                          your comparison to the grocery store brings up a good point--a restaurant can post a "last seating" time (which I think is a great idea); however, they can't make announcements telling people to finish their entrees and order desserts b/c closing time is in fifteen minutes.

                                          Once the customer is seated, you pretty much have to wait until they are done. I realize that occasionally a restaurant will ask guests to leave, but I've never seen it happen. So if a table comes in ten minutes before closing, they may stay for two or three hours after closing--it happens fairly often. This is one of the reasons that comparisons to retail, sales, and doctors' appointments don't really line up--the situations are not the same. Guests may sit for hours after their meal talking, not so in a doctor's office.

                                          (And before I get a series of flames, I am not making a complaint. Those in the business know that this is part of the business. I'm just pointing out a difference which makes many of these comparisons less than equal.)

                                          1. re: nc213
                                            s
                                            smartie Sep 20, 2007 09:19 PM

                                            I might compare a restaurant to a hairdressers. They may be open till 5pm but they don't want a client walking in at 4.45 and asking for a perm or colour. They organise their appointments to coincide with closing and wouldnt want off the street walk ins close to closing time. Same as a restaurant in my opinion and not a grocery store where the customer is likely to be fairly quick.

                                            1. re: smartie
                                              jfood Sep 21, 2007 04:39 AM

                                              S

                                              Since youowned a resto and there is so much confusion about the definition of "closing", why don't restos change the wording on the sign? It seems to be such an easy fix to place "last seating" or "kitchen closes" or some other two word entry to be more specific than "Hours - 4-10"

                                              Now in your neck of the woods you had the problem of people lining up for the early bird special. did you have to place a sign up stating that noone will be admitted prior to 4pm for dinner? :-))

                                              1. re: jfood
                                                s
                                                smartie Sep 21, 2007 08:05 AM

                                                ha Jfood, how did you guess? Yes we had an early bird from 4pm to 6.30 and it was clear from the sign that they had be seated prior to 6.30. the before 4pm wasn't a problem because we had a lunch menu till 4pm and a dinner menu after.

                                                When people called to find out our opening times we used to say from 11am to 9pm but last seating at 8.45. During high season it was irrelevant because of the lines - so we were often seating well after 9pm mainly because if people were in line for an hour we were obviously not going to close at 9. Summer season was always the problem, a slow night and the last thing you want is a 2 top coming in at 8.45 when the restaurant was empty for the last hour or so. We moved our last seating to 8.30. There is a toss up between accomodating customers and goodwill and the cost of staying open. There was one advantage to being in Fl, we had a deck and used to put latecomers on the deck so we could at least clean the restaurant without disturbing diners, they could pay and we could close up leaving them outside.

                                              2. re: smartie
                                                n
                                                nc213 Sep 21, 2007 08:20 AM

                                                yes, that comparison works to a point, but again, after your hair is done, you don't sit in the chair for an extra hour or two, which customers sometimes do. When the customer comes to the salon, she says that she wants the perm or color, and the staff has some idea of how long she'll be. You never know how long a table will sit.

                                                1. re: nc213
                                                  s
                                                  smartie Sep 21, 2007 12:25 PM

                                                  even then to a point, I have a ton of long hair, it takes ages to cut, ages to colour and ages to dry. Always groans from the hairdressers trying to get me done before their next appointment.

                                                  Actually in a restaurant it is not the diners who are done who are a problem. The kitchen can close down once they have served the food and bussing tables is not a big deal when there are a couple tables lingering over coffee. Even if some dishes are left over then can be soaked overnight and washed next day. One of the biggest costs to a restaurant is keeping the kitchen staff on, each hour is costing. Wait staff are cheap to keep on and anyway once the bill is paid even the waitstaff can go home, leaving a busser and dishwashers. You do want to close up the kitchen as fast as possible and turn off ovens and gas etc and send your cooks home.

                                      2. m
                                        ML8000 Aug 27, 2007 06:19 PM

                                        Seems pretty simple to me...if you want people out of the restaurant by certain time, set your closing earlier (like an hour) and let people walk in 2 seconds before closing. Once they're in, let them stay...and serve them fast if you want.

                                        There's a couple of mom and pop places like that in SF. At first I couldn't figure out why they closed at 8 p.m., sort of an odd time. Then I got there at about 5 mins 'til and sure enough people came in right up the end. They let people stay and eat comfortably for an hour past while they shut the place down, etc. Seemed like a fair and reasonable idea.

                                        1. steve h. Aug 27, 2007 06:23 PM

                                          trick question. closing time is when you request the hangers-on to leave. last seating time should be an indicator of when you can sit and eat a full meal before the dreaded closing time. not enough places post a "last seating" time. pity. they should.

                                          1. m
                                            mojoeater Aug 27, 2007 06:33 PM

                                            I think it is perfectly acceptable for a server/manager to politely tell a late-arriving diner that the kitchen closes in 10 minutes, so please peruse the menu and order within that time. I would expect that to mean that only one course would be available. I would never expect a restaurant that told me when the kitchen closed to somehow come up with a creme brulee at the end of my meal an hour later. Maybe a slice of pie, but nothing that had to be prepared. Drinks and coffee could take a little longer as it does not occupy the kitchen.

                                            1. Pawsinhand Aug 27, 2007 06:45 PM

                                              I have friends who own restaurants and I have often helped them...I have always worked in the "customer service" environment and was taught that my paycheck depended on customers. I get quite annoyed when I am putting dollars in someone's pocket..patronizing a restaurant and they treat me as if I am bothering them. I am polite and would typically not go to a restaurant 10 minutes before they close, however I feel the closing time is the time when they stop seating. Depending on the type of restaurant (fine dining verses fast food), the amount of time that the staff will be working beyond the "closing" time will vary. I think the owner of a restaurant needs to determine what time they want to leave and then choose a closing time that will ideally allow for that. That being said, the restaurant business and most others need customers so they should keep that in mind. On the flip side, I also believe that customers should be respectful...no need to be rude just because you are a paying customer. These days I am self employed and appreciate my clients!

                                              1. Seth Chadwick Aug 27, 2007 07:21 PM

                                                This issue came up before and a couple of restaurant owners chimed in about patrons arriving 10 or 15 minutes before closing and expressing their dismay.

                                                I asked a simple question: why not spend the $5.00 to go to Kinko's and print up a sign that says. "Restaurant Closes at 10 PM; Kitchen Closes at 9:15 PM"?

                                                Alas, some restaurants would rather have cranky staff or offended guests than spend that whopping five dollars.

                                                5 Replies
                                                1. re: Seth Chadwick
                                                  ccbweb Aug 27, 2007 09:56 PM

                                                  Exactly, a "kitchen closes" or "last order" or "last seating" time is completely transparent and everyone knows what's going on. There are many places that I know that do such a thing: Open 11am-2am, Serving Dinner until 10pm, Bar Snacks until 1am....was the timing for one of my favorite margarita drinking establishments.

                                                  1. re: ccbweb
                                                    m
                                                    marthayou Sep 20, 2007 02:16 PM

                                                    This happened to me at Butcher shop in Boston. We wanted to come in for an after dinner glass of wine and then leave. there were at least 7 other patrons inside, that is why we went in ...or tried to. We didnt even get our two feet in the door when the bartender announced that they were closing up. I looked at my watch, it was another 30 min till closing. I couldnt figure out why the bartender wouldnt want one more sale if he is there anyways serving the remaining customers.

                                                    But to go back to a point many have mentioned. we have NEVER been back. I was so turned off by that i will not return.

                                                    1. re: marthayou
                                                      whs Sep 20, 2007 03:23 PM

                                                      I think the lack of consistency or clear policy is what's frustrating--we had the opposite experience last Saturday night at a local place. We were there to hear music, but wanted to get a bite beforehand. We asked what time the kitchen closed (it was 9:35) and were told 10:00, so we grabbed a table. We noticed the host had no problem seating a group who arrived at 9:58. Granted, the place was going to be serving drinks til midnight and there were still several tables finishing dinner, but it appeared to be the restaurant's policy to accommodate guests until the last minute.

                                                      1. re: whs
                                                        t
                                                        Tay Sep 22, 2007 03:05 PM

                                                        Same thing here. If it says "open until 11pm" it's open. Only exception might be post snowstorm. The restaurant business is very competitive here and if you don't feed that customer, your competition will. The only thing they may do is caution you to order "special, time consuming dishes", eg: chocolate souffle, ahead of time so they can begin preparation. I do think that consideration works both ways. If people know a place closes at 10pm, and it's 9:50pm, they should think about going to a place that's open later or to a 24/7 diner.

                                                  2. re: Seth Chadwick
                                                    Midlife Sep 22, 2007 03:08 PM

                                                    I don't think it's the five dollars for the sign. I'd be pretty sure it's that the restaurant wants it both ways. They don't want to post a time so early that it discourages customers, yet they don't want to be kept late when that means inefficient costs and cranky help. I don't think you can have it both ways without the price of upset customers or staff, or both. My take is that the owners should set a policy and follow it consistently. And the policy should be clearly understandable by both customers and staff.

                                                    In a restaurant I really don't see how it can be assumed that 'closing' means the lights go out because guests arrive at different times, eat different meals and take different lengths of time to eat. So, if close doesn't mean lights out, it must mean when you can no longer be seated. If you accept that, then the restaurant should be willing to seat you until 'closing' unless they've qualified that with a 'last seating' time. That's how I see it.

                                                  3. c
                                                    cantfoolthewise Jul 24, 2008 10:30 PM

                                                    In my opinion a business should close when it says closes, not 15 minutes i have experience where i was 20 minutes early to restuarant and they were closed it pissed me off when i'm on my job i have to stay open until closing what if they came to my place business and closed 5 minutes early they would complain about it.

                                                    I do not care if customers come 1 minute early you have to serve them stick to your posted time closing time.

                                                    2 Replies
                                                    1. re: cantfoolthewise
                                                      n
                                                      nc213 Jul 25, 2008 11:14 AM

                                                      I think the definition of closing time is what makes this difficult. If CVS or Macys closes at 9, I can't walk in at 8:50 and then shop for two hours. They'll let me in, but I'll need to make my purchase and then leave so they can close at closing time. restaurants obvioulsy work differently, so the situation's a little more complex.

                                                      What does the restaurant do with the table who comes into at 8:50 but won't order until 9;30 and doesn't finish entrees until 10:45? Then they want to sit and talk awhile before deciding on dessert. Then it's an after-dinner drink. They leave at 12:00--3 hours after closing time.

                                                      Of course, not every late table wants to linger, but it can be an issue.

                                                      1. re: nc213
                                                        c
                                                        cantfoolthewise Jan 13, 2009 09:44 AM

                                                        I understand people wanna go home, when I'm on my service job i wanna get out of their as soon as possible so i close at 7:59 if i customers does not come one minute before closing I am closed at 8pm. Customers don't realize have to reconcile my drawer and close my till, if a let a person come in one minute late that is gonna take 5 minutes of my time from doing my closing store responsibilities.

                                                    2. hill food Jul 24, 2008 11:43 PM

                                                      you should go to the vacation destination I like, where everyplace on the island won't seat you until they're fairly sure they have enough food for those already seated and if not, by then it just might be too late for anywhere else.

                                                      10 PM can mean so many things.

                                                      1. Miss Needle Jul 25, 2008 10:08 AM

                                                        I can definitely understand restaurants stop seating people before closing time provided it's reasonable. But recently I went to a wichcraft kiosk 45 minutes before it closed only to find them cleaning up and saying they're closed! This is not a sit-down restaurant but a kiosk that sells ice cream, coffee and pastries. I thought it was ridiculous!

                                                        2 Replies
                                                        1. re: Miss Needle
                                                          s
                                                          soupkitten Jul 25, 2008 10:23 AM

                                                          the only time that's acceptable is if the place sold out of everything/nearly everything. then, whaddyagonnadoo? but they should put up a sign if that is the case, at least then customers would understand. sounds like bad mgmt at the kiosk in your case, M.N.

                                                          1. re: soupkitten
                                                            Miss Needle Jul 25, 2008 10:34 AM

                                                            When I questioned them about it, they just said they decided to close early tonight. Nothing else.

                                                            Yeah, I think there's some pretty bad management going on. DH once went to the wichcraft sandwich kiosk and waited for about 20 minutes to receive his food. He noted that a lot of people who came after him were getting their food before him even though he kept waiting by the window waiting for his name to be called. He then inquired about his slow-roasted pork sandwich he had ordered. One of the guys looked around and found in on top of a cabinet and said, "Oh here it is," and just casually tossed it to him with no apologies -- nothing. The sandwich was cold by that time. DH told him, "Well, I guess it really is a SLOW-roasted pork sandwich." Wrote a letter to the manager and never got a response. These kiosks are owned by Tom Colicchio. Seems like he's spreading himself pretty thin these days.

                                                        2. c
                                                          chefbeth Jul 25, 2008 10:32 AM

                                                          My restaurant is in a small town in an area that gets a good deal of seasonal business, but mostly my customers are local and we do alot of repeat business. There are some days that we get overwhelmed and there are some days when -- well, we don't. It's not uncommon for us to go an hour or two without a table and then, one hour before closing, get inundated with tables and retail customers. I swear they line up in the parking lot just waiting until I'm so tempted to turn off the lights that hurts, and then they all tromp in ten minutes before closing.

                                                          Hey, I'm just glad they show up -- eventually.

                                                          That said, I'll leave the Open sign up until I get the last person served, and any new customers are welcome, which sometimes means I'm open for an hour or so past the stated closing time. But once the last plate hits the table, I will flip the sign to Closed. If one of my seated customers notices, I reassure them that they are not obligated to hurry, and I putter around cleaning up or doing paperwork until they are ready to go. Once or twice, there have been customers who are still hanging out after an hour or so, and if they're are at one of the outdoor tables I check to see if they need more drinks, bus their tables as much as I'm able, settle the check and then lock the door and tell them it's all theirs. It's never been a problem, as far as I know.

                                                          My regular customers know that if they call the restaurant even five minutes before closing, I will usually offer to stay open until they get there -- although they're usually looking for takeout or are happy with an outside table.

                                                          Of course, mine is a small place and I can send staff home when we get slow and muddle through alone if I get a last-minute rush. The outdoor seating makes my life easier as well. The customers' attitudes make a difference too and I have a long memory. If they act all entitled and persnickety, well, I might go the extra mile for them once, but I won't necessarily do it again. Mostly I find that if you treat people with respect, they will return that treatment, but there have been some rare if major exceptions and some customers whose patronage I have actively discouraged. But it's my place and I can do that.

                                                          Guess that's a whole other thread though.

                                                          1. a
                                                            AngelSanctuary Jan 14, 2009 05:16 PM

                                                            OMG I HATE PEOPLE WHO DO THAT! Like everyone is cleaning up, getting ready to go soon because the job is sucking the life out of you and it has been a long day and a customer comes and you have to dirty stuff again and clean things again.

                                                            I've been there for more then eight hours, I want to leave! And IIIIIIII do not get the money you give me, my wage does not change so don't use that argument~

                                                            1. viperlush Jan 15, 2009 08:39 PM

                                                              I think this whole issue would be resolved if instead of posting a close time restaurants post a last seating sign.

                                                              9 Replies
                                                              1. re: viperlush
                                                                n
                                                                nkeane Jan 15, 2009 09:20 PM

                                                                ooooorrrrrrrrrrr.................they could just make the "closing" time the "last seating" time!? oh wait, isnt that what it is now? man this dog could chase its own tail forever!

                                                                wanna go home at 10?make the closing time 9............simple.

                                                                1. re: nkeane
                                                                  n
                                                                  nc213 Jan 16, 2009 04:33 AM

                                                                  But it's not simple and that's the point people are trying to make. Perhaps a 9pm closing time and taking care of some latecomers could get you out at ten at the sub shop listed below. But at many restaurants, a "last seating" at 9 would have people still eating their entrees at ten, ordering dessert at 10:30, asking for after dinner drinks at 11 and writing long treatises on chowhouns if a manager asked them to close out their check or move to the bar at 12 because they don't want a "time limit" on their table.

                                                                  The point, from the restaurant workers' position, is that a closing time does not yield an actual closing time, and though a "last seating" can come closer, it's still not clear. Most places will let the last table, and as many tables as they can, sit as long as they want. And doing so is part of being in the service/hospitality industry. But then sometimes you don't seat that 8:55 table, since it could mean another 3-4 hours for someone in the kitchen, a server, a bartender, etc

                                                                  1. re: nc213
                                                                    viperlush Jan 16, 2009 07:59 AM

                                                                    Not simple and it's apparent from all the above posts that not all agree that "closing"= "last seating". The only way for the restaurant staff to be able to go home at a designated time would be for the restaurant to lock to door and kick out customers. That's not going to happen.

                                                                    Going back to the OP's original question "Is it right for restaurants to stop seating people before closing time? " With a "last seating" (reasonable) customers would know the absolute latest that they could walk through the doors at get seated. And then it's up to the restaurant's timing to get the people out.

                                                                    1. re: viperlush
                                                                      LindaWhit Jan 25, 2009 09:18 AM

                                                                      If restaurant "closing" doesn't equal "last seating" - what about listing the time the kitchen closes? So if the kitchen closes at 10:30pm, the last order must be in by 10:15pm (or whatever time frame the kitchen needs to get that last table's order fired and plated and served)? I've been at several restaurants where they have music/bands beginning around 9:30, so their menu says "kitchen closes at 9:30 for full dining room menu; basic bar menu only from 9:30 - 11pm". That allows the kitchen to begin winding down from the full menu, but still provide basic food for those people who might come in to hear the music around 10:30.

                                                                    2. re: nc213
                                                                      soypower Jan 16, 2009 08:59 AM

                                                                      i have to concur...i realize that our sub shop and an actual restaurant are very different indeed. Personally, I won't eat at a restaurant unless I know I can be out by closing time. Had I managed a restaurant with staff and extensive cleanup, I suppose I might feel differently about what 'closing time' actually means.

                                                                      1. re: nc213
                                                                        n
                                                                        nkeane Jan 21, 2009 10:46 PM

                                                                        if restaurant staff and owners can simple accept that they dont get to punch a time clock and go home at 5, then this is a non-issue. the solution to your example, where dinner takes 4hours, if everyone wants to go home at 10 then the last seating is at 6. see it really is simple! figure out when you want to go home and reverse engineer it. the problem is that you are serving the general public and there are a miriad of parameters and extenuating circumstances that make it a different scenerio every night, every guest. Thats what probably attracts restaurant workers to begin with! I really dont see the issue in closing/last seating/going home-time that others see here.

                                                                        1. re: nkeane
                                                                          b
                                                                          Blueicus Jan 21, 2009 11:56 PM

                                                                          Just because one table out of 50 wants to linger for four hours doesn't mean I'm going to set the closing time at 6 if I want to leave at 10. Also, I prefer to work at a restaurant where I know exactly how many people I'm getting a night and can prepare accordingly, it saves on labour, food and various other costs; to think otherwise is silly.

                                                                          1. re: Blueicus
                                                                            n
                                                                            nkeane Jan 24, 2009 11:26 PM

                                                                            wait! you want to work in a place where you know exactly how many people will be coming every night??? so how is McD's these days?

                                                                            did you even read my post? Ofcourse there will always be the lingering jackass, thats why you have to suck it up and stop whining about staying late. Its part of the job!!

                                                                            1. re: nkeane
                                                                              b
                                                                              Blueicus Jan 25, 2009 07:40 PM

                                                                              I find that I tolerate latecomers better than most other people I know, but that doesn't mean the 4-hour lingering diners aren't the slightest bit inconsiderate.

                                                                              What on earth does McDonald's have to do with knowing how many customers are coming... out of all the places they're most prone to bizarre walk-in traffic.

                                                                              Personally I have no problems if I walked into a restaurant late and they told me the kitchen's closed, not going to hold a grudge against them. But I can't expect everybody to react the same way as I do.

                                                                  2. soypower Jan 15, 2009 10:51 PM

                                                                    This is probably comparing apples to oranges, but my parents used to own a sub shop and our closing time was 8pm every night. Despite having everything ready for me to be out the door by 8:05, our customers were never turned away even if they got there by 7:59. A lot of times, people would show up 5 - 10 minutes after 8, and I'd get everything out again to serve them hoping they would remember and come again.

                                                                    I just counted myself lucky to be out of the shop by 8, but just assumed I'd be there up to an hour afterwards. I didn't expect to be out of the shop by 8 and get mad if I had to stay later...I would never, ever want any of my customers to think they were inconveniencing me, when the reality was, I was grateful for their business.

                                                                    2 Replies
                                                                    1. re: soypower
                                                                      n
                                                                      nkeane Jan 15, 2009 11:04 PM

                                                                      Thank. You.

                                                                      as a business owner, I understand this. I think others, for whatever reason seem to think that working in a restaurant(or anyother retail, customer service or similar career) should be like being a bank teller. clockin-clockout at the same time everyday. I will never understand that mentality!

                                                                      1. re: nkeane
                                                                        mogo Jan 24, 2009 08:31 PM

                                                                        It's because you're an owner. :)

                                                                        If you are an employee, you are getting a regular paycheck from the business owner, and so you can afford to look at someone coming in 5 minutes to closing as an annoyance. To a small business owner (like myself), that person directly represents actual revenue -- and it'd be actively stupid to turn them away, especially since you don't have the luxury of a guaranteed paycheck.

                                                                        Also, pissing off a potential customer reflects poorly on you and could really damage your livelihood, especially in this day with all these internet forums out there. :)

                                                                    2. g
                                                                      gryphonskeeper Jan 16, 2009 12:48 PM

                                                                      As a bartender who sometimes worked double shifts. I hated people who walked in 10 minutes before closing at the restaurant I worked at, and would linger for sometimes 2 hours! There was one couple in particular who were notorious for coming in late, and staying for hours yak yak yak eating like three toed sloths on Quaaludes, sipping their drinks and often staying more than 2 hours. The day after I left that job I saw Mrs. Sloth at the bank, seems she was a teller! I wonder what she would do if I were to show up at that bank with $1200 worth of un-rolled coins at one minute to close.

                                                                      3 Replies
                                                                      1. re: gryphonskeeper
                                                                        r
                                                                        Rob83 Jan 21, 2009 10:21 PM

                                                                        Gryphon....I sympathize. I also see Jfood and others points of view as a paying customer. I was in a similar thread months ago. In the QSR segment of this industry and being a small, family owned business of 6 stores in the STL and about a dozen more in CA, we especially feel the pain of no late business. Economy is killing us in a number of ways. I have since put together what I think is a sensible solution to slow the bleeding, and took it to my area mgr, who in turn got on board and we proposed it to the owner. Have "winter" hours. Instead of closing at 9pm--all stores close at 8. I had all the GMs print out their sales figures using the 8-9 business hour going back to Oct. My store averaged $42 in that hour with a guest check avg of approx $12. Most other locations were roughly the same. Owner was not keen on idea, but is now coming around. Bottom line is, if customers like your food and service, they will come when you are open, no matter what the closing time is, as long as it is posted. I think more restos--even chains should look at this and take appropriate actions depending on their market's demographics.

                                                                        1. re: Rob83
                                                                          Catskillgirl Jan 25, 2009 09:45 AM

                                                                          We just did the same thing at the bakery I manage. We cut the store hours by 30 minutes at each end - doesn't sound like much, and customers are being pretty cool about it, but the savings in payroll is a help. We've got to cut costs wherever we can, and looking at the sales for the first & last 30 minutes of each day, they were minimal. In this economy, we'll do whatever we can just to stay in business! We also rearranged the bakers' schedules so that each person loses one shift a week. It's hard, but again, we're saving $$ on payroll (and the taxes involved). I hated to take anything away from our employees (me being one of them) but we have to do what we have to do, and they all understood.

                                                                          And to return to the original topic - if a customer walks in at 30 seconds before closing, they are more than welcome to enter, browse, and buy all they want. I have had to educate my sales clerks on the facts of life - the more people come in the door and the more they buy, the more likely that the employee will continue receiving a paycheck each week. Without the customers we are dead in the water.
                                                                          And since it's a small town with a limited client base in the winter, one act of rudeness or of rushing the customer can cost us big-time!

                                                                          1. re: Rob83
                                                                            jfood Jan 25, 2009 12:27 PM

                                                                            No need to sympathize as that was a 2007 opinion. In today's economy jfood thinks differently. Every business needs to do whatever it can to get through these times. Should the entire business be put a shakier ground because one customer each night sends the businness into the red? Nope.

                                                                            Jfood agrees with many on the last seating concept and really likes the kitchen closes concept, along with a doors locked at concept. Yes everyone needs customers, but a small chat with that lingering guest to explain the situation goes a long way with embracing the customer that everyone is trying to keep the business afloat.

                                                                            We are all in this together.

                                                                        2. f
                                                                          FriedClamFanatic Jan 16, 2009 01:09 PM

                                                                          I won't comment on this directly, but will relate a story. In my (very young) youth, I worked in a drugstore. It was owned by a 2nd generation greek-american. his Father, who was first on these shores, also worked shifts. He taught me that even though we closed at 9:00, if there were people in the store, we stayed open. And if more came in while those people were there, we let them in - no locked doors until we left. Even if they were only looking at greeting cards (then about 25 cents)! I could sweep the floors and take out trash while they were there, but that was it. Most of these folks were probably out of towners, but it didn't matter - they were customers. It didn't matter that all the lights stayed on - they were customers. It didn't matter it was only a couple of greeting cards -they were customers.

                                                                          It would be nice if this same sense had carried down into future generations. OTOH, to those customers coming in the last few minutes and wanting to be seated should also know better - common decency works both ways

                                                                          1. Caralien Jan 16, 2009 06:51 PM

                                                                            I've worked at places that would seat for drinks until closing time (last kitchen order 15 minutes before such time, told to the customer, but even that was flexible), and being a regular closer, was there until they left and customers were never turned away or asked to leave (but the door was locked at closing hour, and unlocked as guests left). We couldn't even suggest that they eat at the bar instead. It was a pain sometimes, but that was the policy, so it was followed and we all knew how it could be.

                                                                            On the other hand, I've also known places which turned away confirmed reservations when the restaurant simply wasn't filled enough (including a couple who had the unfortunate anniversary date of 9/11). And others which had seemingly optional times posted, with no explanation whatsoever.

                                                                            If it's a later dinner, I might order what I know are cold dishes so the kitchen can close out earlier, and eat at the bar instead. Calling ahead helps too (is the kitchen still open? no? thank you. do you have any suggestions for places nearby?)

                                                                            I liked the department store comparison--they'll let you in, and even browse and shop 15 minutes past closing, but please don't linger.

                                                                            2 Replies
                                                                            1. re: Caralien
                                                                              Whosyerkitty Jan 24, 2009 07:17 PM

                                                                              Hell, yes. Would a department store stay open late for you?

                                                                              1. re: Whosyerkitty
                                                                                Caralien Jan 25, 2009 12:38 AM

                                                                                ???

                                                                                (and yes, I've been that person in the department store rushing to pick something up quickly, like my watch or husband's suit, at closing time due to traffic and whatnot. Respected that they let me in, and did not linger, thanking them on the way out)

                                                                            2. Betty Boop Jan 25, 2009 10:32 AM

                                                                              Many of us know what it’s like to work for a living, whatever the business. I work late more days than I go home on time, and I do it for free because I am not an paid hourly. When I was once placed in charge of a project that was offered as a service to the public, the staff was paid (very well) overtime and therefore it was (atypically) by the hour. We became really good at getting everyone through the process and were frequently able to go home early. If a person showed up late for an appointment but before our posted closing, I would greet them and ask if they could just give us a few minutes to set up (again). The staff made faces at me the first time, but I told them that I was not going to turn anyone away within posted hours. The staff forgave me, knowing that they would probably go home early the next time. It’s just professionalism. If I might ramble on for a minute, I think our willingness to accommodate was remembered by the clients and tended to pay off in ways that we didn’t even know.

                                                                              When I am one of the last to arrive at a restaurant near closing or on a slow night, I am willing to try to find something from the menu that is easier for the kitchen to prepare. I make up my mind right away and can be persuaded to settle the bill early. Dining at more normal times we tend to linger and chat for a while, but we tip appropriately and we remain aware of whether the place is swamped or almost empty. I am not offended if I am told something like “We were about to close a little early tonight, but if you want to order a quick bite we would be happy to accommodate you.”. There’s a local pizza and sandwich shop that will offer to make anything “cold” if you arrive a few minutes after they close, thus endearing themselves to an increasing loyal group of regulars. As for my perspective, tinymango, I am talking about life in a small New England coastal town that changes to winter hours every year as well as in a large, not season -sensitive city. By the way, in general, telling us what time the last party will be seated is much more informative than simply posting a closing time.

                                                                              I was in a similar situation earlier this weekend. We are familiar with the menu and were able to order immediately. When they brought the check we were ready with the credit card knowing pretty much what the total would be before it arrived. And we tipped 25%. Everyone was happy. “See you next time!” What’s the problem?

                                                                              1. pikawicca Jan 25, 2009 01:43 PM

                                                                                If you're open, you're open. Period. I once tried to make a purchase at a store and was told that because "business was slow," they'd already cashed out their drawer and couldn't take my money. Never went back. I view this as totally bizarre behavior for any business. However, if I were dining late, I would not linger.

                                                                                1 Reply
                                                                                1. re: pikawicca
                                                                                  l
                                                                                  latindancer Jan 25, 2009 07:35 PM

                                                                                  So much of restaurant business relies on word of mouth. You walked out and never went back to a store.
                                                                                  How many times has someone been treated badly/had a bad meal/had poor service at a restaurant and then gone out and told several people about it?

                                                                                2. l
                                                                                  latindancer Jan 25, 2009 07:27 PM

                                                                                  'The courtesy to give to the restaurant'?

                                                                                  I must be dining in restaurants, then, where the customer is respected and considered a necessity to their survival.
                                                                                  There are clear operating hours on most restaurants and I don't know of any restaurant that would 'be annoyed' when a customer walked in 15 minutes before closing....at least the owner of the establishment wouldn't, that is.
                                                                                  I don't know if I'd waste my money on a restaurant where the chef is leaving 15 minutes before closing....that doesn't make sense knowing what chefs go through during a normal day at any good restaurant. Usually the work, behind the scenes, lasts past the closing time.

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