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I felt robbed @ Mama & Papa's New York Pizza in Pasadena

This place is where Terrace Restaurant used to be at on the corner of Los Robles and Colorado by the Paseo mall. Anyone been there yet?

My husband and I went earlier in the month which turned out to be their grand opening. I hated it. When we walked in it just didn't feel like a pizza joint. I'm not sure what style they are going for, but they need to figure out if they will stay like a bar/club or be a pizza place. I don't know about everyone else, but when I think of a pizza place I think of comfort, warmth, welcoming and good food. Even CPK , which I think it's corporate feels that way to me. Yet, this place was the complete opposite. Since we walked in, it just felt weird. It was cold, it was dark, the tables were dirty no one came over until 2 minutes later so we didn't know if we sit ourselves or wait to be seated. The seating arrangements they had were more for a bar/cocktail environment than a pizza joint. So enough about the ambience and lets get to the FOOD.

The food SUCKS!!! We ordered a medium Meatlovers pizza and Spaghetti Brooklyn Style with the homemade meat sauce. It was AWFUL. We honestly felt robbed. Everything came out to be $40 with 1 beer and 1 coke. The pizza seriously tasted like it was a frozen pizza and they threw it in the oven, the cheese was nasty. The Spaghetti was horrible. I could have cooked it a million times better and I'm not even a great cook. Their homemade meat sauce was TRASH. They have cheap ass napkins and only bring you 2 of them which of course with any pasta and pizza place everyone knows you either have thick ass napkins or give out a lot of them. The waitress only came to drop of the food and drop of the tab, she was missing in action. We had to get up and go to the bar for more napkins. The coke that was given to me had so much ice that it didn't even taste like coke, it was so watered down. I had to get a new one with less ice. I hated this place. I feel bad having to leave them such a bad review when they are new, but we honestly felt robbed. Also if this was their only pizza place I would have been more forgiving, but looking at their menu and the 4 other locations they have in LA, is so disappointing that they don't have their shit together. It was just a waste of time for me and waste of $$$$. I don't think I'll be going back this year. If they survive this year, then I will probably give them a 2nd shot next year. All the grand openings I've ever been to from many different restaurants have been great with superb service and great quality food. This one was just HORRIBLE.

Enough said!

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  1. Did you tell the manager?

    1. I ordered take out from the location in Van Nuys while i was at work.I figured it would be somewhat decent since my boss always caters from there,needless to say it SUCKED. I ordered a 6pc buffalo wings and a small personal pizza, my total was 21.99..no comment on that. the wings were clearly frozen and tough with a tiny but of sauce,the pizza?, ill stick to papa johns.

      4 Replies
      1. re: medRare28

        If this is the same place you are talking about http://losangeles.menupages.com/resta...
        I don't see how you possibly ended up at $21.99 for buffalo wings and a small pizza. According to their menu (all of the locations have the same prices) an 8 piece buffalo wings order is $3.99 and their most expensive small pizza (this is with 10 toppings of your choice mind you) is $9.99. That would leave you at $13.98 and with tax you get a grand total of $15.13. Are you including a $6 + tip in your calculation?

        1. re: Servorg

          You are confusing "Big Mama & Papa's" with "Mama's and Papas". Big Mama's and Papa's actually has good pizza.

          1. re: Kevitivity

            That's a BIG relief. For a minute I thought my taste buds had gone south for the winter.

            1. re: Kevitivity

              I did the same thing -- I'm sitting here going "But I *love* that place!" until I realised that it's Big Mama's and Papa's that I love, and obviously this place is trying to capitalise on their well-deserved reputation.

        2. The original comment has been removed
          1. I just noticed the change in the sign last week. It is so odd. When it was just Terrace, I thought the food was pretty decent. Are you sure that it is related to Mama's & Papa's Pizza that is further down Colorado and has many other locations? It is the same name, but it still has "Terrace" on the signage.

            17 Replies
            1. re: WildSwede

              It sounds like it's a different operation with a similar name to Big Mama's and Papa's.
              According to: https://36pizza.com/page17.htm they only have one Pasadena location.
              Granted Big Mama's & Papa's isnt the best pizza in town, but as far as delivery pizza goes it's pretty good and nowhere near as bad as the OP describes.

              1. re: ozzygee

                That's why I was asking. Not a huge fan of their pizza, but I love BM&P's (the chain location) Khachapouri (the regular one which is photographed)!
                https://36pizza.com/page49.htm

                1. re: WildSwede

                  good to have a good review of thosse. I wanted to try them!

                  1. re: WildSwede

                    Khachapouri ... nothing like egg on a pizza!

                    1. re: WildSwede

                      Yes, the Khachapouri is the best thing they do. Well, that and the 36 inch pie. You know us
                      'mericans love our quantity.

                      1. re: ozzygee

                        I'd like to see a 36" Khachapouri ... with about a dozen eggs I'd imagine.

                          1. re: ozzygee

                            I might just swing by at lunch and ask about the possibility of doing something like this.

                            Gives new meaning to term Franken-food .....

                              1. re: ozzygee

                                They can do an 18" Khachapouri with "all the eggs you want" ... at least the one in downtown LA can.

                                1. re: ipsedixit

                                  That's very dangerous knowledge...thanks!
                                  18 inches--I think 10 eggs would do nicely.

                                  1. re: ozzygee

                                    You guys crack me up! One suggestion - bring your own real silverware when you order it. Their plastic ones just don't do the job!

                                    1. re: WildSwede

                                      Silverware? Bah!

                                      This is a pure two-fister job.

                                      1. re: ipsedixit

                                        Sorry, my mom taught me to eat with a knife and fork. ;-)

                    2. re: ozzygee

                      The night we went to this place we actually wanted to go to Big mamas and papas. My coworker always spoke great about that pizza and I had never tried it. So when I got this menu at work I thought it was the same pizza place and I talked my hubby into going with me. As soon as we spotted it we realized it was a different place. We first had a hard time finding it. We drove by it several times passed it not knowing it was that one. I've always known it as The Terrace restaurant and hadn't realized it was a new place until I called the # and they told me I was right in front of it and that's when I saw the sign change. Since we were there we still decided to go in because we were already in the mood for some pizza.

                    3. re: WildSwede

                      Yeah, the sign still says 'Terrace' on it because I think that's the night club name they sometimes still have. However now they have added the Mama & Papa's New York Pizza name to it as well.. I never tried the old Terrace restaurant food before because I thought it was just a club.

                      1. re: handycrafter77

                        They had a nice blended clam chowder and their sandwiches were good.

                    4. I was disgusted by my pizza from the location on sunset in west hollywood.