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I felt robbed @ Mama & Papa's New York Pizza in Pasadena

This place is where Terrace Restaurant used to be at on the corner of Los Robles and Colorado by the Paseo mall. Anyone been there yet?

My husband and I went earlier in the month which turned out to be their grand opening. I hated it. When we walked in it just didn't feel like a pizza joint. I'm not sure what style they are going for, but they need to figure out if they will stay like a bar/club or be a pizza place. I don't know about everyone else, but when I think of a pizza place I think of comfort, warmth, welcoming and good food. Even CPK , which I think it's corporate feels that way to me. Yet, this place was the complete opposite. Since we walked in, it just felt weird. It was cold, it was dark, the tables were dirty no one came over until 2 minutes later so we didn't know if we sit ourselves or wait to be seated. The seating arrangements they had were more for a bar/cocktail environment than a pizza joint. So enough about the ambience and lets get to the FOOD.

The food SUCKS!!! We ordered a medium Meatlovers pizza and Spaghetti Brooklyn Style with the homemade meat sauce. It was AWFUL. We honestly felt robbed. Everything came out to be $40 with 1 beer and 1 coke. The pizza seriously tasted like it was a frozen pizza and they threw it in the oven, the cheese was nasty. The Spaghetti was horrible. I could have cooked it a million times better and I'm not even a great cook. Their homemade meat sauce was TRASH. They have cheap ass napkins and only bring you 2 of them which of course with any pasta and pizza place everyone knows you either have thick ass napkins or give out a lot of them. The waitress only came to drop of the food and drop of the tab, she was missing in action. We had to get up and go to the bar for more napkins. The coke that was given to me had so much ice that it didn't even taste like coke, it was so watered down. I had to get a new one with less ice. I hated this place. I feel bad having to leave them such a bad review when they are new, but we honestly felt robbed. Also if this was their only pizza place I would have been more forgiving, but looking at their menu and the 4 other locations they have in LA, is so disappointing that they don't have their shit together. It was just a waste of time for me and waste of $$$$. I don't think I'll be going back this year. If they survive this year, then I will probably give them a 2nd shot next year. All the grand openings I've ever been to from many different restaurants have been great with superb service and great quality food. This one was just HORRIBLE.

Enough said!

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  1. Did you tell the manager?

    1. I ordered take out from the location in Van Nuys while i was at work.I figured it would be somewhat decent since my boss always caters from there,needless to say it SUCKED. I ordered a 6pc buffalo wings and a small personal pizza, my total was 21.99..no comment on that. the wings were clearly frozen and tough with a tiny but of sauce,the pizza?, ill stick to papa johns.

      4 Replies
      1. re: medRare28

        If this is the same place you are talking about http://losangeles.menupages.com/resta...
        I don't see how you possibly ended up at $21.99 for buffalo wings and a small pizza. According to their menu (all of the locations have the same prices) an 8 piece buffalo wings order is $3.99 and their most expensive small pizza (this is with 10 toppings of your choice mind you) is $9.99. That would leave you at $13.98 and with tax you get a grand total of $15.13. Are you including a $6 + tip in your calculation?

        1. re: Servorg

          You are confusing "Big Mama & Papa's" with "Mama's and Papas". Big Mama's and Papa's actually has good pizza.

          1. re: Kevitivity

            That's a BIG relief. For a minute I thought my taste buds had gone south for the winter.

            1. re: Kevitivity

              I did the same thing -- I'm sitting here going "But I *love* that place!" until I realised that it's Big Mama's and Papa's that I love, and obviously this place is trying to capitalise on their well-deserved reputation.

        2. I just noticed the change in the sign last week. It is so odd. When it was just Terrace, I thought the food was pretty decent. Are you sure that it is related to Mama's & Papa's Pizza that is further down Colorado and has many other locations? It is the same name, but it still has "Terrace" on the signage.

          17 Replies
          1. re: WildSwede

            It sounds like it's a different operation with a similar name to Big Mama's and Papa's.
            According to: https://36pizza.com/page17.htm they only have one Pasadena location.
            Granted Big Mama's & Papa's isnt the best pizza in town, but as far as delivery pizza goes it's pretty good and nowhere near as bad as the OP describes.

            1. re: ozzygee

              That's why I was asking. Not a huge fan of their pizza, but I love BM&P's (the chain location) Khachapouri (the regular one which is photographed)!

              1. re: WildSwede

                good to have a good review of thosse. I wanted to try them!

                1. re: WildSwede

                  Khachapouri ... nothing like egg on a pizza!

                  1. re: WildSwede

                    Yes, the Khachapouri is the best thing they do. Well, that and the 36 inch pie. You know us
                    'mericans love our quantity.

                    1. re: ozzygee

                      I'd like to see a 36" Khachapouri ... with about a dozen eggs I'd imagine.

                        1. re: ozzygee

                          I might just swing by at lunch and ask about the possibility of doing something like this.

                          Gives new meaning to term Franken-food .....

                            1. re: ozzygee

                              They can do an 18" Khachapouri with "all the eggs you want" ... at least the one in downtown LA can.

                              1. re: ipsedixit

                                That's very dangerous knowledge...thanks!
                                18 inches--I think 10 eggs would do nicely.

                                1. re: ozzygee

                                  You guys crack me up! One suggestion - bring your own real silverware when you order it. Their plastic ones just don't do the job!

                                  1. re: WildSwede

                                    Silverware? Bah!

                                    This is a pure two-fister job.

                                    1. re: ipsedixit

                                      Sorry, my mom taught me to eat with a knife and fork. ;-)

                  2. re: ozzygee

                    The night we went to this place we actually wanted to go to Big mamas and papas. My coworker always spoke great about that pizza and I had never tried it. So when I got this menu at work I thought it was the same pizza place and I talked my hubby into going with me. As soon as we spotted it we realized it was a different place. We first had a hard time finding it. We drove by it several times passed it not knowing it was that one. I've always known it as The Terrace restaurant and hadn't realized it was a new place until I called the # and they told me I was right in front of it and that's when I saw the sign change. Since we were there we still decided to go in because we were already in the mood for some pizza.

                  3. re: WildSwede

                    Yeah, the sign still says 'Terrace' on it because I think that's the night club name they sometimes still have. However now they have added the Mama & Papa's New York Pizza name to it as well.. I never tried the old Terrace restaurant food before because I thought it was just a club.

                    1. re: handycrafter77

                      They had a nice blended clam chowder and their sandwiches were good.

                  4. I was disgusted by my pizza from the location on sunset in west hollywood.

                    1. I feel your pain handycrafter, and your review doesnt surprise me. Although I have not been to this restaurant, the name of the pasta is hilarious! How did they prepare the Spaghetti Brooklyn style? I am a Brooklyn native living in Pasadena. I have never heard of such a dish!! Was it like a Bolognese? I am so exasperated with the quality of Italian food in this area. I went home to NYC this summer for 3 weeks. I loaded up on pasta because I have yet to find one place in this area that knows how to prepare it (except for Briganti in So Pasadena). It seems like one must go to high end Italian restaurants to get something authentic. I have been to Columbos in Eagle Rock(over cooked pasta), Scarantinos (really overcooked pasta), MI piace, Celestino, Villa Soriso, Il Fornaio(very fake)...the list goes on and on. I have given up. I havent tried the infamous Casa Bianco yet, but I really do not have high hopes for it. IF anyone knows of real, authentic ITalian in this area, like the food in Briganti, please reply!

                      4 Replies
                      1. re: italiana3

                        You should try Tarantinos Pizzeria on Green. It's a really small hole in the wall, but it's very good. I like their pasta and love their pizzas. It gets busy on Friday and Saturday nights because it's so small. Weekdays are better, but I guess Friday and Saturday are more fun if you like being around crowds.

                        Tarantino's Pizzeria
                        784 E. Green St.
                        Pasadena, CA 91101

                        1. re: handycrafter77

                          i just passed it yesterday. I needed something quick for lunch, but I didnt know if they served pizza by the slice. I went to pita pita instead on colorado. My first time there. I was so impressed!! amazing food. Also, there is a new take out place on california, off of fair oaks called porta via. They have great stuff. Very authentic cheeses, great coffee, pretty good prepared foods etc.

                          1. re: handycrafter77

                            just came back from tarantino's...I really liked it! I had an amazing chicken marsala(they had their own spin on the dish, but it was very delicious. Also, the pasta had a decent red sauce on it, and the pasta was not overcooked. My husband had the pizza with spinach. It was very good, in its own way. Very tasty, the spinach was sauteed and it was very flavorful. The strange thing is that the crust seemed independent of the pizza sauce and cheese. They all didnt blend together. The crust was firm, and it was as if the toppings were just placed on top, nothing mixed together, if this makes any sense. In any case, it was still very good

                          2. re: italiana3

                            Gale's on Fair Oaks has got the best linguini con vongole I've ever had. Not cheap, but in the area. There is also a new Italian deli take-out / counter-type place on California west of Fair Oaks. The pasta is good but not cheap. The eggplant parmesan was really good.

                          3. Whew, I agree with the above posters. BIG mama's and papa's is a decent pizza. Not great, but better than any of the other chains out there.

                            1. Since moving out here from New England, I have yet to find a decent pie. Occasionally, I will find an independent hole in the wall joint that comes close, but nothing that consistantly impresses me. Anybody got an answer? Like most Los Angeleno's I am very mobile and will consisder driving a ways to get one.

                              2 Replies
                              1. re: the amazing kimba

                                The usual recommendations for East-Coast style pizza start with "Go to Vito's twice, then worry about everybody else."

                                If you're in the Valley, I really like the pizza from D'Amore's Pizza Connection. The only issue with the one in Sherman Oaks is the parking is just ridiculous -- your best bet is to wait until the guard in the Ralphs parking lot isn't looking, then park there and walk across the street.

                                Also, our standby in the Valley was Ameci.

                                1. re: Das Ubergeek

                                  I really like Ravanelli's in Northridge. Really good pizza!