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Aug 15, 2007 09:38 AM

Mariage freres website

What is going on with their website? The english never works,but the asian(japanese?) works. I sent them an email asking if they sell thier tea in Rome,Florence or Venice(going there in fall) and I never got an answer. I live in Orange county and I can't find any in the LA area. I bought some online from the cultured tea and the quality was not that good. WS only carries three or four . Please help.

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  1. I also have noticed strange results on their web site. You might try calling them, remembering the 6 hour time differance from the east coast to Paris.

    30 rue du Bourg-Tibourg, Paris 4e
    Tel. : +33(0)1 42 72 28 11

    Maybe you'll be able to figure out how to get them to send you some tea.

    1. I tried to use the website last night. The English is now working, but the website was so cumbersome and hard to navigate that I gave up. Literally, it was the most awkward website I have ever used.

      Has competent website design not crossed the Atlantic? I doubt the French read these boards, but if anyone from Mariage Freres does, I say splurge and hire a competent website designer.

      1. Well, it took hours and hours, but I finally succeeded in placing an order on their website. After all the difficulty in placing an order, I never got a confirming email. So, I assumed given the cumbersome nature of their website that the order did not actually go through. There is no way to contact customer service through the website and no way to look up an order. So I just wrote the whole thing off.

        However, a couple of days later my tea arrived from Paris (quicker than from some U.S. vendors). With the exception of Casablanca, which is a green mint tea, I only ordered black teas. I'm mostly a Japanese green tea drinker, but with the colder days of winter, I find myself craving black tea. Plus, I figured there were better places than Mariage Freres to buy Japanese tea.

        So far, I have tried the Casablanca, which was very nice, and Marco Polo and Wedding Imperial, both of which I hated. The latter two are black blends which tasted like cloying dish soap to me. I will report back as I make my way through the rest of the order.

        My favorite thing from the order was a bright yellow lacquered cannister to hold tea. They have a very nice selection of cannisters.

        2 Replies
        1. re: omotosando

          I love Marco polo and Wedding imperial. I guess you like more pure falvors. I posted about how happy I was, when their English version was up. I got three old flavors and three new one. I love their tea.

          1. re: mrsjoujou

            Yes, it's probably a matter of taste. Before I toss the Marco Polo and Wedding Imperial in the trash, which was my first instinct, I will try them iced and see if I find them any more tolerable that way.

            This morning I tried the Ruschka tea, which is a black tea scented with citrus. I didn't love it, so I wouldn't order it again, but I didn't hate it and want to throw it in the trash like the Marco Polo and Wedding Imperial.

            I had pancakes and syrup for breakfast and I thought the Ruschka was a nice foil against the sweetness of the syrup. So I think of Ruschka as a dessert tea. It is not something that I would just sip by itself, since I think it needs the foil of a dessert.

            I'm looking forward to making my way through the rest of my Mariage Freres order.

        2. There is a great tea shop in West Hollywood- I bought three tins of Imperial Wedding for my bridesmaids. I am sure they will UPS to you

          342 S La Brea Ave, Los Angeles, CA

          1 Reply
          1. re: julietg

            Great to hear that Algabar has reopened! They used to be on La Cienega and then one day they just disappeared. I see from the website that the owner decided to take a hiatus from retail for a few years.

          2. So sorry you didn't like your selections. My all time favorite tea is a Mariage Freres, and it is an unflavored black tea called "Sultane". It's a Ceylon mix that is just delicious--almost a chocolate undertone. I was so excited to find out that The Cultured Cup carries it, but I haven't gotten my order yet--hopefully it will not be as disappointing as yours.

            1 Reply
            1. re: french roast

              I ordered Sultane! Haven't tried it yet - ordered so many teas, I'm working my way through them.