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Aug 6, 2007 12:45 PM

Houston's Pasadena

Just called Houston's Pasadena for a reservation for this Friday. A snotty lady answered and said we do not take reservations for large parties (6 adults & 1 child?). She then continues to say "We only take reservations between 11:00-12:00noon, and 2:00-4:00pm." Excuse me! I will take my business to Ruth's Chris or Parkway Grill. No one should put up such arrogrant attitude!

August 6, 2007 @ 12:35PM

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  1. They do that because their largest table only seats 6.

    1. They've never taken reservations for dinner. What can I say, it's part of the experience! Get there early and have a drink at the bar, enjoy yourself. Unless you arrive at peak hour on a weekend, you won't wait more than 30 minutes. Go early and don't wait at all. I think the food is worth it.

      4 Replies
      1. re: altadenafoodguy

        Get the ribs and side of thedaily vegetables

        1. re: yoyo

          I love their Thai Jungle Something Salad. Can't find anything out there like it. SO GOOD!!

          1. re: WildSwede

            me too - that's my favorite! The mint really makes it interesting.

        2. re: altadenafoodguy

          Actually we make reservation for a Saturday night dinner for a party of 4 at 6pm. Not problems.

        3. Probably one of the best "chains" out there. Never even thought of making a reservation. Even though there is NO excuse for poor behavior, it does happen, maybe someone dropped a plate on her foot 2 seconds before you called. If "ONE" employee out of dozens would determine your dissinterest before you step into any restaurant I just hope a call to Ruth's Chris or Parkway works well or you may never eat anywhere. I've never had any bad experience there, and I only go to the Pasadena location.

          2 Replies
          1. re: LuigiOrtega

            I used to love the Pasadena Houston's location - but after 3 consecutive subpar visits, I head elsewhere. Poor service (flagging down waitresses, they used to be really good at team service - but I've found that non-existant (asking for things multiple times, etc.)), food seems to have gone downhill as well -- just not feeling the wait + the prices + the food quality are worth it anymore.

            Did something change with their management or something in the last 6-8 months??

            1. re: The Oracle

              I've only been there once in the last 4 months (it was decent) you might be more up on it then I am. I lived in south pas a while back and went there a lot. Okay, Keith go get that buttery Ruth's Chris.

          2. This is the one that I want to check out. :)

            1. The Wife and I have been there far too many times and we have never had any of the problems described here. Service is always good and has never been close to poor. We only order ribs and wine/beer. Sometimes we take advantage of the low, low corkage fee (there is no corkage fee). I have only been to the Pasadena location, although we walked past the NYC location last month and were almost tempted, but we had just been to Jean Goerge's the day before. Don't think it would have been the same.