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Houston's Pasadena

keithlca Aug 6, 2007 12:45 PM

Just called Houston's Pasadena for a reservation for this Friday. A snotty lady answered and said we do not take reservations for large parties (6 adults & 1 child?). She then continues to say "We only take reservations between 11:00-12:00noon, and 2:00-4:00pm." Excuse me! I will take my business to Ruth's Chris or Parkway Grill. No one should put up such arrogrant attitude!

August 6, 2007 @ 12:35PM

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  1. t
    tropicalsavor RE: keithlca Aug 6, 2007 01:30 PM

    They do that because their largest table only seats 6.

    1. altadenafoodguy RE: keithlca Aug 6, 2007 10:40 PM

      They've never taken reservations for dinner. What can I say, it's part of the experience! Get there early and have a drink at the bar, enjoy yourself. Unless you arrive at peak hour on a weekend, you won't wait more than 30 minutes. Go early and don't wait at all. I think the food is worth it.

      4 Replies
      1. re: altadenafoodguy
        yoyo RE: altadenafoodguy Aug 6, 2007 11:04 PM

        Get the ribs and side of thedaily vegetables

        1. re: yoyo
          WildSwede RE: yoyo Aug 7, 2007 09:35 AM

          I love their Thai Jungle Something Salad. Can't find anything out there like it. SO GOOD!!

          1. re: WildSwede
            ciaobella RE: WildSwede Aug 8, 2007 08:57 AM

            me too - that's my favorite! The mint really makes it interesting.

        2. re: altadenafoodguy
          jkao1817 RE: altadenafoodguy Aug 7, 2007 03:07 PM

          Actually we make reservation for a Saturday night dinner for a party of 4 at 6pm. Not problems.

        3. l
          LuigiOrtega RE: keithlca Aug 7, 2007 07:08 AM

          Probably one of the best "chains" out there. Never even thought of making a reservation. Even though there is NO excuse for poor behavior, it does happen, maybe someone dropped a plate on her foot 2 seconds before you called. If "ONE" employee out of dozens would determine your dissinterest before you step into any restaurant I just hope a call to Ruth's Chris or Parkway works well or you may never eat anywhere. I've never had any bad experience there, and I only go to the Pasadena location.

          2 Replies
          1. re: LuigiOrtega
            The Oracle RE: LuigiOrtega Aug 7, 2007 09:43 AM

            I used to love the Pasadena Houston's location - but after 3 consecutive subpar visits, I head elsewhere. Poor service (flagging down waitresses, they used to be really good at team service - but I've found that non-existant (asking for things multiple times, etc.)), food seems to have gone downhill as well -- just not feeling the wait + the prices + the food quality are worth it anymore.

            Did something change with their management or something in the last 6-8 months??

            1. re: The Oracle
              LuigiOrtega RE: The Oracle Aug 7, 2007 06:11 PM

              I've only been there once in the last 4 months (it was decent) you might be more up on it then I am. I lived in south pas a while back and went there a lot. Okay, Keith go get that buttery Ruth's Chris.

          2. katkoupai RE: keithlca Aug 7, 2007 09:13 PM

            This is the one that I want to check out. :)

            1. h
              haydn1796 RE: keithlca Aug 8, 2007 10:11 AM

              The Wife and I have been there far too many times and we have never had any of the problems described here. Service is always good and has never been close to poor. We only order ribs and wine/beer. Sometimes we take advantage of the low, low corkage fee (there is no corkage fee). I have only been to the Pasadena location, although we walked past the NYC location last month and were almost tempted, but we had just been to Jean Goerge's the day before. Don't think it would have been the same.

              1. b
                Bert RE: keithlca Aug 8, 2007 11:40 AM

                I used to like Houston's for its french dip sandwich and the ribs, but not anymore after my experience at the pasadena branch a couple years ago.
                I feel your pain on your complaint, but be warned, they never make exceptions to their "policies." My mother, who was terminally ill and near death, actually asked to go to the Pasadena branch for one of her final meals because she loved the food there. We got in 5 minutes before their lunch service started, and though the door was open, they refused to seat us, even after i pointed out my very ill mother who could not stand and was too uncomfortable on the wooden bench in the reception. Insensitive, uncaring and rude would be a kind way of describing the attitudes we got. Having no choice, we went elsewhere, because my mother had nowhere to sit for the next few minutes and was in too much pain. They didn't even say anything to us when we walked out the door, with two of us basically carrying her.

                We will never go back to any branch of Houston's.

                4 Replies
                1. re: Bert
                  rickym13 RE: Bert Aug 8, 2007 06:48 PM

                  dude! i would write complain letter to the corp office about your experience

                  1. re: rickym13
                    katkoupai RE: rickym13 Aug 8, 2007 11:11 PM

                    I think this is a very good suggestion.

                    1. re: katkoupai
                      WildSwede RE: katkoupai Aug 9, 2007 10:22 AM


                      1. re: WildSwede
                        Bert RE: WildSwede Aug 13, 2007 05:33 PM

                        I did. A manager called me to apologize and sort of blamed the staff. I told him I understood, but that they need to be able to do things on a case-by-case basis. Then there was this awkward silence, and then he ended the call by saying, "I hope you'll return and not hold this against us."
                        I wasn't fishing for a gift cert or anything, but honestly, they didn't even once ask how my mother was doing or imply that they really cared. What they should have done was offered to invite HER back and treat her like royalty. I mean, she wanted friggin' Houston's as one of her last meals, didn't she?!

                2. h
                  Hapafish RE: keithlca Aug 8, 2007 01:03 PM

                  I know for a fact you can make reservations for parties of 4 or less all through the day or night.They just started doing this a year or two ago. Before that they never took reservations at all. I think the large party reservation times are the times you stated and that's because they don't have very many large tables. You shouldn't have been treated arrogantly or rudely though.

                  1. r
                    revets2 RE: keithlca Aug 9, 2007 01:07 PM

                    there last night. party of seven. long wait and the hostesses kept coming outside to apologize; their large tables were camping. great food. great service. clarified the new reservations policy:

                    - only for parties of four and under
                    - must call before 5pm
                    - there are a limited number of reservations available

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