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Jul 30, 2007 11:08 AM

One Girl Cookies off Smith St - What a scam!

I went to Cookies, the little bakery and gelateria on Dean St on Saturday night. The BF and I each got a small gelato with two scoops. When we went to pay, we were charged $10! I.e. 5 dollars for two scoops of gelato!?! We paid, more out of shock than anything else, but then looked at the chalkboard menu, where it said quite clearly: Small Gelato $3. WTF?? We then asked the cashier why we were being charged $10. Her response: oh we have a different menu at night, because we have table service and there's a different ambiance. Umm, there are neither tables in Cookies (and if so, maybe, there are two if that) nor waitresses. We ordered to-go from the counter. So tell me, is this a total scam? The higher prices were NOT posted anywhere, and last I checked to-go isn't exactly table service. If we hadn't already started eating, we most certainly would have put down the gelato and asked for our money back. Is this absolute b.s. or what? Anyway, be forewarned if you have a late night gelato craving, you will be charged dearly for the privilege of eating at Cookies.

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  1. THANKS for the heads up. I loathe being taken advantage of, on principle. It's not the $2. It's the "we're making it up as we go along; or as we feel like" depending on our mood or whim at that moment.

    1. You should let the owner know how you feel. With a small, neighborhood place that depends on good word of mouth, it's high;y possible your words will have a palpable effect.

      5 Replies
      1. re: Tay

        I wish I were less of a wuss, otherwise I would have made a big stink.

        1. re: wanderluster

          It's not clear to me whether you were annoyed that it cost $5 or that the price you were charged was not posted.

          If the latter, I don't see why it would have been a big stink to have said "I'm sorry, but I ordered based on these posted prices, and in the absence of any other menu or posting it's only fair for you to honor your posted price."

          If the former, well, you can vote with your feet and your wallet as with any other establishment.

          Also, for what it's worth, I've only ever experienced a friendly attitude at One Girl. Your mileage, as with anyone else's, may of course vary.

          1. re: cazique

            I've been to their dessert bar a few times now, and they do have a printed menu at the counter, which I believe includes the gelato pricing (not positive on that).

            Nevertheless, its silly that this isnt noted on the board, or that they dont take that board price down altogether if they're going to try to change the price at night.

            As with Cazique, I've only had nice experiences there though.

            1. re: cazique

              Both! Not only is $5 dollars a rip-off, but to have an alternate price listed is just misleading.

              1. re: wanderluster

                have to say i agree - they should def honor what is listed. when bars leave special pricing signs out too long, they usually honor whats on them.

        2. That is annoying. I've had pretty good experiences there so far. Love their iced coffee and mini moonpies. mmmm

          1. That place is just F'ed up in my opinion. Do they still have a minimum purchase rule on the mini cookies?

            Sign me,

            Once is enough.

            2 Replies
            1. re: The Engineer

              That minimum purchase rule bugged me too (don't know if it's still in effect). I think this is one of the new breed of restaurants designed to cater to fashion-obsessed people who don't actually eat. Everything is so tiny. It's like those so-called "small plates" places. Ugh. I'll have a crust of bread and two artichoke leaves. Pass the coke.

              1. re: gnosh

                Whenever I walk in there I walk right back out. I am never convinced by the look of things to buy anything. They seem more concerened with their packaging than they do with their "approachfullness"

            2. i'd take a big, sloppy,drippy cookie over a bunch of precious, over-priced, perfect-looking little ones any day. i tried to get excited about them opening - but honestly have never been compelled to return after my first visit.
              if i want tiny cookies i'll buy a box of cookie crisp.
              oh, and a customer should never be put in the position you were put in. the mean, mean lady at waterfalls pulled that crap with us once and i've never been back. ok, i actually did go back about two years later, but it took me that long to cool off.
              i would have asked for my $ back, left my gelato there and bought a pint of somethng tasty at the deli.

              1 Reply
              1. re: chubbie

                You abosolutely should have demanded your money back. And you should have filed a complaint with the Department of Consumer Affairs, because, not only is it misleading, it is likely illegal as price gouging or some other false advertising, unless the higher price at night is clearly marked (and there are rules for how conspicuous the markings must be),

                Those business practices sound absolutely disgusting to me and after hearing this, I don't think I'll be setting foot in there ever.