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A BIG apology to Craft

b
Bria Silbert Jul 27, 2007 03:09 PM

No one in my home (ggggrrrrrrr) told me Craft DID call to profusely apologize for cancelling my reservation, especially since it was my birthday dinner. They are not open on Sundays and like many of you said, OpenTable was not aware of it when accepting the resevation two weeks ago.

The message could not have been nicer, more heartfelt or apologetic. Please excuse me for flying off the handle - it was only the huge disappointment in not being able to eat in this wonderful restaurant that made me so distraught.

Thanks for listening.

  1. julietg Jul 27, 2007 10:29 PM

    Glad to hear they didn't stiff you, and so soon after their opening!

    You should post this mea culpa on the original thread, though, in case someone searches "Craft," and gets your complaint...

    2 Replies
    1. re: julietg
      b
      Bria Silbert Jul 28, 2007 04:25 PM

      Thanks for the comments - they won't let me post it on the original thread though - both my original complaint and the subsequent apology has been moved to here.

      1. re: Bria Silbert
        ElsieDee Jul 28, 2007 05:56 PM

        You can post it to your original thread, here: http://www.chowhound.com/topics/425413
        but that thread (and this one) have been moved from the L.A. board to the Not About food board.

        Just go to the original thread and "Reply" to your original post - that'll let you type in what happened, and then click on "Post My Reply" and Viola! it's done.

        I'm glad to know that Craft did call and I hope that you get to eat there soon - and that your meal is incredible.

    2. t
      torta basilica Jul 27, 2007 04:48 PM

      I hope they offered you an alternative and you're going!

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