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Jul 26, 2007 12:03 PM

What do you do when there's no answer?

I recently had two horrible experiences in local restaurants. I did what any self respecting Chowhound would do - I sent a letter and an email outlining my experience.

Having spent over 10 years of my working life in restaurant management, I've had plenty of experience in dealing with customer letters of both praise and complaint. It would never occur to me to not respond to a customer letter. In fact, it was our policy to send the guest a gift certificate if they were unhappy, but also if they wrote to tell us they were happy with their experience.

I'm having a quandry because of the lack of response from the restaurant management. WWYD? Should I call and speak to the owner, badmouth the restaurant to any one that will listen, send another letter or something else?

I welcome your suggestions.

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  1. I think you are going to have to let it go. If they cant be bothered to respond to you then they certainly arent worth your time.

    And yea, go ahead with a little bad mouthing...

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      1. The original comment has been removed
        1. jfood would let it go. if you had a good meal and informed the mgt, yes it's improper not to acknowledge, but that's life sometime.

          Jfood would still return and injoy the meal. life's to short to sweat the small stuff.

          1 Reply
          1. re: jfood

            i agree about letting it go. however, the likelihood of a return visit would depend on how many previously favorable meals i'd had there. if it was visit one, i'd be in no rush to return. i'd also take into account management apathy about customer satisfaction.

          2. What's that expression: The fish stinks from the head? I doubt that the owners will care -- if they cared, it wouldn't have happened in the first place. Employees take their cues from the leaders of an organization.

            You don't say WHY these were horrible experiences. I hate it when the experience is bad because of service, but the food is good -- because I am torn about going back. Usually, but not always, I'll go back if I like the food.

            Only you can decide...

            I personally think that sending a letter for a bad experience is a big waste of time in the first place, though I know others will disagree.

            For me, I don't diss just to diss....