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Any Visits to Riche Lately?

kkak97 Jul 22, 2007 08:49 AM

I read some reviews from 2006, but haven't seen anything recently. Just curious if any hounds have been lately, and what opinions are.

  1. b
    bwmears Sep 7, 2007 02:03 PM

    3 friends and I went there on Sept. 3rd after trying Besh Steakhouse (always been wonderful) first. We arrived about 6:30 and were told the wait was about 45 minutes. A little over an hour later a girl came by and said she was going to get the table ready. She came back about 20 minutes later and took us outside to our table. About 10 minutes later the waiter came by and left the menus. He came back about 10 minutes later and took the drink orders, then came back about 10 minutes later and took the food orders. About 30 minutes went by and we flagged him down and asked about the drinks. About 5 minutes later our appetizers came and we again inquired about the drinks. 10 more minutes and we finally got our drinks (2 of which were wrong) just in time for the main course. We ordered more drinks and began to eat. We are very patient (obviously) local people and began looking around to see how everyone else’s service seemed to be going. It was painfully obvious there were many other people who were not happy that night. We saw tables with people who had been seated before us and some had their food and were eating/finished eating whilst others at their table hadn’t gotten anything past a glass of water. About 10 minutes into eating our main course a lady came by and asked how everything was. We began to tell her about our experience and she said “Oh I hadn’t noticed any problems”. My friend said “well who are you and what is your position?” She said that she was the manager. I, who hadn’t said anything so far, said “How in the world could you have not noticed that there are major problems tonight? We still haven’t gotten a second round of drinks that were ordered over 15 minutes ago”. She said that she would go and check on the drinks. She returned with our drinks and said they were on the house.

    I must say that the food was absolutely wonderful, but we all agreed that the service was the worst that any of us have ever had in any restaurant. I might go back just because the pork chops cooked in a cherry sauce was out of this world, but if the service starts out bad then I will walk out and never try again.

    3 Replies
    1. re: bwmears
      brixgurl Sep 7, 2007 11:42 PM

      well everyone is exactly where they want to be... stay away from casino food. hope you learned your lesson. new orleans chefs are too plentiful to be eating at ANOTHER out of town chain!!

      1. re: brixgurl
        Hungry Celeste Sep 8, 2007 04:51 PM

        Enough with the "eat local" already. The waiter, line cook, busboy, hostess, etc are all LOCALS, earning a paycheck, paying taxes, and generally trying to get by, just like the rest of us.

        1. re: Hungry Celeste
          southerngal Sep 8, 2007 11:25 PM


    2. dcata25 Aug 8, 2007 07:17 AM


      Then why did management tell us that Todd has nothing to do with the actual restaurant?

      1. l
        localfoodie Jul 23, 2007 01:51 PM

        I went there for lunch about 2 months ago. The service was at a snail's pace and it was lunch. I needed to be in and out in an hour and told them that in advance ridiculous. My friend had the crouque madame and I hand some sort of sandwhich sad that it made no impression on me. It was ok not worth paying hotel prices. I've also heard throught the grapevine that Todd English has been extremley hard to work with and I would rather support local chefs who don't have the ego or the attitude.

        6 Replies
        1. re: localfoodie
          dcata25 Jul 24, 2007 04:42 AM

          We go to Riche's regularly when we visit NO (4 times a year). We have never had any complaints other than when Tiffany was the chef there. We always go for lunch. The onion soup outstanding, as well as the mussels with pomme frittes. Burgers good. Crabmeat salad, etc.

          I heard from management there that Todd English has nothing to do with the restaurant. He allowed Harrah's to use his name. Localfoodie states that he is very hard to work with. I am confused now.

          1. re: dcata25
            localfoodie Jul 24, 2007 12:43 PM

            Todd English was suppose to do a number of appearences to support the restaurant and never actually showed up!

          2. re: localfoodie
            kkak97 Jul 24, 2007 05:37 AM

            You make an excellent point, as he money from a visit there would not benefit the locals. ...I'm not going.

            1. re: kkak97
              dcata25 Jul 24, 2007 06:18 AM

              kkak, however the money does benefit the waiters/buspersons.

              1. re: dcata25
                Hungry Celeste Jul 24, 2007 07:31 AM

                Exactly: everyone who works in the restaurant, from the front of the house right down to the dishwasher, lives here. Whether the ownership is local shouldn't matter--they're still paying taxes here. A rising tide floats all ships.

                1. re: Hungry Celeste
                  kkak97 Jul 24, 2007 12:13 PM

                  Agreed, and I understand what you are saying, however, many locally owned restaurants in New Orleans do not have the benefit of having a captive clientele.

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