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Baltimore Cupcake Company...

I am usually the who suggests BCC when people ask for a cupcake/dessert recommendation. However, my wife just had a really weird/bad experience there- she dropped in to pick up 15 cupcakes to take to a BBQ, and was lectured in a really obnoxious tone that she "really needs to call ahead for such an order" because BCC is "soo busy."

Am I right to be annoyed? If your business is cupcakes, is it too absurd to assume that you can handle a person coming in to buy a dozen or so cupcakes without getting attitude? Shouldn't you be happy that people want to buy a dozen at a time? My wife didn't say anything b/c she wanted the cupcakes w/o spit on them, but seriously, what's with the attitude? You get written up in Baltimore Magazine, and you turn nasty? Not cool BCC, not cool....

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  1. I went to BCC a few months ago...was EXTREMELY disappointed. The cupcake cost about $2 and was sooo dry. It seemed like they only had a dozen or so cupcakes for sale....lots of gifts and stuff. I don't get it.

    1. i'm curious who told her that, the owner, or an hourly employee. if it was the owner, they really need to check themselves as far as their customer service skills. i'm betting it was the latter, though.

      5 Replies
      1. re: Antonio Montana

        wow, dwbengals, were we at the same bbq? i just had bcc cupcakes at a bbq and they looked great but were terrible. really dry, and the frosting had no flavor except hyper sweetness.

        1. re: lulubijou

          I just went in yesterday to check out what they had and at 3 p.m., they were almost out of all flavors. I went in frequently when they first opened and the cupcakes have definitely gotten smaller since they first opened and they aren't nearly as good as they used to be. It's a shame because it's a great concept. I'm sorry to hear that they didn't appreciate the business you were sending them.

          1. re: lulubijou

            i confer. i've always found the icing to be far too sweet for my tooth. Is BCC the only cupcake proveyeur in Balto? Does anyone know of another?

            1. re: aussiewonder

              There's also Charm City Cupcakes. I tried some of their offerings at Taste of Baltimore last year and found them to be superior to BCC. Not the bestest ever, but quite good. I don't think they have a store front yet (though back in October they said one was coming); they operate out of the old Women's Industrial Exchange. But I do think you can buy their cupcakes at the cafe that's above the WIE.

          2. re: Antonio Montana

            The owner is NOT friendly, I can say from several experiences.

          3. Wow - I just went back to BCC last Friday and loved the cupcake I got (key lime flavor), it was so much better than any cupcakes I had when it first opened. I was just going to post about how much better it had gotten.

            The owner is very nice - I've met her before and I really doubt that she would say anything like that to a customer. And besides, they've opened a new store (somewhere south of the city I think) and I think she's there most of the time.

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