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Why is "My Chow" still broken?

thunderbug84 Jul 8, 2007 11:44 AM

I havent been able to access "My Chow" for weeks now. Is it me, or are other people also experiencing this problem? Will it be solved soon? I use "my chow" to check all of my postings and for my recipes, so I'd really like to have it back soon!

  1. chef chicklet Jul 8, 2007 11:48 AM

    Mine is working. Weird.

    1 Reply
    1. re: chef chicklet
      thunderbug84 Jul 8, 2007 11:50 AM

      Arg. Thats annoying. Also, I've tried going to "my chow" on 3 different computers using both Mozilla and Explorer. Nothing worked.

    2. OCEllen Jul 8, 2007 11:54 AM

      Make sure you are signed in?? It happened to me a few times and re-signing in worked.

      2 Replies
      1. re: OCEllen
        thunderbug84 Jul 8, 2007 12:53 PM

        yup, I'm definitly signed in. It says "Hey, thunderbug84" in the top right corner. I've even tried signing out and signing in again. This is frustrating!

        This is what it says when I try to go to "my chow:"

        "There's a slight problem...
        Sorry! We weren't able to find that page.

        You can go to the CHOW home, or go back to the previous page."

        1. re: thunderbug84
          hannaone Jul 8, 2007 01:01 PM

          Are you using an old bookmark?
          A couple weeks ago the paths to pages changed. If you have an old book mark it wont work.

          Never mind - I just clicked on your profile and it is missing or deactivated.. You need to sign up again as new, or post in the tech help section and ask to have your profile reinstated.
          your old profile number is 36361

      2. Jacquilynne Jul 9, 2007 09:24 AM

        This appears to be a problem specific to your profile rather than a site wide issue. I'll ask Engineering to take a look at it, but it may not be fixable (we've had one other instance of this problem, and I don't remember if we were able to fix it).

        An alternative would be to open a new account, but that would mean starting again from scratch on your posting history and favorites, which is obviously not ideal.

        1. Engineering Jul 9, 2007 04:39 PM


          10 Replies
          1. re: Engineering
            thunderbug84 Jul 10, 2007 07:05 AM

            I heart engineering! Thank you!!!

            1. re: thunderbug84
              thunderbug84 Jul 23, 2007 09:04 AM

              CHOW, I need your help again. I can't get into "My Chow" once again. I can view all of the postings that I have been part of by clicking my username in the top right corner, but whenever I click on "My Chow" I get sent back to the login page. I use "My Chow" both for checking my posts and for saving recipes, so if you could help, that would be great! Thanks!

              1. re: thunderbug84
                MMRuth Jul 23, 2007 09:04 AM

                I think a number of us are experiencing that right now - looks like Engineering is trying to work on it based on some threads from today.

                1. re: MMRuth
                  jrl2929 Jul 23, 2007 09:06 AM

                  I can't get into My Chow also. It keeps prompting me to the sign in screen, but I'm already signed in. help please.

                2. re: thunderbug84
                  hannaone Jul 23, 2007 09:06 AM

                  Try logging out then log in again. If you still have problems delete all your cookies, clear your browser cache, restart your browser, and login again.

                  1. re: hannaone
                    MMRuth Jul 23, 2007 09:07 AM

                    I've done all of that to no avail.

                    1. re: MMRuth
                      hannaone Jul 23, 2007 09:11 AM

                      That worked for me, so I have no idea what else to try.
                      Did you specifically delete the chow.com cookies(NOT chowhound.com)?

                      1. re: hannaone
                        MMRuth Jul 23, 2007 09:12 AM

                        I deleted all cookies, then logged in again.

                        1. re: MMRuth
                          hannaone Jul 23, 2007 09:14 AM

                          Some people are reporting in another thread that clearing the cache and relaunching their browser has worked also.

                          I hope the kinks get worked out soon.

                          EDIT: Also talked about in this thread

                          1. re: hannaone
                            MMRuth Jul 23, 2007 09:21 AM

                            Thanks - just cleared my cache (again!), but it worked this time!

            2. h
              HillJ Jul 23, 2007 09:06 AM

              I've tried 4x's to log onto MY CHOW and I keep getting kicked back to log on.
              Broken again?

              Last time I went the indirect route to Mid-Atlantic, found my own post and hit my s/n to get to MY CHOW. Worked then, not this time.

              1. LNG212 Jul 23, 2007 09:21 AM

                I'm not able to get to MY CHOW either. I'm logged in (as indicated in the upper right corner) but when I click on my chow it prompts me to the log in page. deleting cookies and re-entering have not worked. Are they working on this problem now?

                2 Replies
                1. re: LNG212
                  inkmama Jul 23, 2007 09:23 AM

                  I'm having this problem, too.

                  1. re: LNG212
                    hannaone Jul 23, 2007 09:27 AM

                    Clear your browsers cache and restart the browser.

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