HOME > Chowhound > Site Talk >

Discussion

Help us fix the slow loading problems

Dear Hounds,

We've been working on the load issues, and can't seem to reproduce them consistently. If some of you who are experiencing this problem could do us a favor, we would appreciate it. The instructions are a bit involved, unfortunately:

1. Please download and install Webkit Nightly Build (a version of Apple's Safari) for your OS: http://nightly.webkit.org/

2. Start Webkit, and immediately (without browsing to any other sites, or even the CHOW home), enter the URL of a page that has been causing you trouble. Let the page load completely. (However, if the problem only occurs when you are logged in, go ahead and log in).

3. Right-click (Windows) or CTRL-click (Mac) in the background of the page and choose "Inspect element". A window will appear.

4. In this new window, click the tiny arrow in the bottom left, so that the options "Console" and "Network" appear.

5. Click "Network". It will show you a bar graph.

6. Please take a screenshot (or multiple screenshots, if you have to scroll to fit the whole page), of this graph, including the dark gray area at the bottom.

* On Windows, use the Prnt Scrn key, open MSPaint, and paste the clipboard contents. Then save the file.
* On Mac, press CMD-shift-4, then press spacebar, then click in the window. The file will appear on your Desktop.

7. Please send the screenshots, and please include:

* the URL of the page
* whether you are logged in
* your Internet Service Provider
* operating system version
* whether you are behind a firewall
* whether you are behind a NAT
* the version of the browser you normally use
* whether the slowdown appeared in Webkit, or only in your normal browser

Thanks very much! Let's get this resolved.

  1. Click to Upload a photo (10 MB limit)
Delete
      1. re: Engineering

        Ok, if you are on Windows, you need to do the following things to install Webkit. Sorry it's such a pain:

        1. Download and install Safari Beta 3 (without Quicktime) from http://www.apple.com/safari/download/
        2. Download the Webkit Nightly Build file from http://nightly.webkit.org/ and save it to your desktop
        3. The Webkit Nightly file is a zipfile and must be manually extracted. Double click on the file on your desktop and use whatever program loads to extract all the contents also to your desktop.
        4. You will now have a file "run-nightly-webkit.cmd" on your Desktop, which you can double-click to start Webkit.

        Unfortunately Safari Beta 3 does not include the feature we need, but is required by Webkit. Ugh.

        Mac users can just install Webkit in the usual way.

    1. i have a mac (10.4.1) and haven't experienced the "load problems." i use firefox (2.0.04) and the safari 3.x beta (no flash, no java). fwiw.

      1 Reply
      1. re: steve h.

        I have a mac and use Camino, sometimes Firefox, sometimes Safari (though it still quits occas. when I post). I've had no slow-loading problems with CH.

      2. The original comment has been removed
        1. I'm having slow load problems with all the pages since the most recent changes. It's not super slow, but basically what happens is that the page appears to have loaded (full green bar at the bottom), but I have to wait 5-10 seconds until it "finishes" (there's usually a slight flicker/shift to the page as some last component loads) before I can click on any links. It's most noticable on pages with lots of links (a board or the recent posts on "my chow") than on text pages, but it occurs on every page. Hurrying the process by hitting "stop" doesn't help: I get the hourglass and then the page "flicker." I'm using IE.

          6 Replies
          1. re: Ruth Lafler

            I have the exact same symptoms when using IE.

            1. re: RGC1982

              Engineering,
              Post this to various boards. Most folks wont come to this board or you would have lots more replies by now. They will figure you are working on it and let it be.

            2. re: Ruth Lafler

              I'm disinclined to install an unnecessary piece of major software, especially one which extends its tendrils deep into the system like a browser, in order to help debug even a favorite web site. I can report, however, that my system behaves identically to Ruth Lafler's.

              In addition, I used my firewall to block all ingoing and outgoing traffic at the point that the status area reported no further downloading of objects and showed "Done" and a full green status worm. The worm remained, CPU utilization remained pinned at 100%, and the page continued to process for about another five seconds, until everything shifted down and display was complete. This observation would seem to eliminate the user's ISP as a potential source of the problem.

              I hope that this helps.

              My info:Operating System: Windows XP, Service Pack 2
              Browser: 6.0.2900.2180.xpsp_sp2_gdr.070227-2254
              Firewall: NIS 2005 (Version 8.5)

              1. re: ahr

                We totally understand. On the other hand, the information would help us a lot. So if just a couple people do it, it would go a long way. Thanks for your report even so.

              2. re: Ruth Lafler

                My IE6 (Win XP) is the same except the extra wait is usually 20 seconds or more. It happens on all chowhound and chow pages. I just tried Firefox 1.5 (same computer) and there is no extra wait.

                1. re: Ruth Lafler

                  Might help something to note I have the problem on IE7 but not on Firefox 1.5.0.12. Same computer, cable connection, w/Windows XP.

                2. Sorry, I won't install the software, but if it helps:
                  --about a 5--10 second delay in my case
                  --using Cox cable ISP, XP, PCcillin personal firewall, IE6.
                  --Oddly, when I use my old Netscape 6, I get less, if any delay, but the (totally counterintuitive, BTW) "down" arrow next to the "Boards" header doesn't work at all, so no board menu available.