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Jun 18, 2007 07:12 PM

Viking stove oven problems??

Has anyone else experianced problems with their Viking stove oven 'preheating'? The rods heat up and glow but the gas seems slow coming on/doesn't fully ignite and the oven takes ****forever to heat up! For a $$$$ stove I expect better.

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  1. I have found that there are several brands of stoves that are a better value/perform better than recent Vikings. They were among the first companies to make commercial style ranges that were designed for home kitchens, but they have not kept pace with the competition.

    Some of their dealers have good repair crews, it might be worth having it checked out to see it if is with specs. Is it stil under warranty?

    6 Replies
    1. re: renov8r

      Not still under warranty :( But I'm so frustrated at this point I think I will pursue action.
      Guests coming this summer and function is needed!
      Thanks for your reply! I bought it about 4 years ago and thought I had done good research.

      1. re: renov8r

        renov8r - Which brands do you recommend? I am remodeling a kitchen and had already decided to avoid Viking. I'm thinking Wolf or 5 Star. Any suggestions?

        1. re: Mothership

          I just bought a 30" Capital Range and will have it installed some time in July. I looked at all the name brand Ranges and liked the features in the Capital, including the 25,000 BTU Wok Burner. Also liked the build quality of the range that I saw in the store, including full ball bearing guides for the oven racks. Time will tell whether I have the same problems as some of the Viking owners, I sure hope I made the right decision!

          1. re: Mothership

            consumer reports this month features info on kitchen remodeling... it was quite fascinating to see what outperformed others. They had everything from stovetops, ranges, flooring, countertops, etc.

            1. re: Mothership

              I've had great experiences with Wolf and had a choice in my new house between Viking and Wolf. Didn't hesitate to go with Wolf, even though the builder offered a better deal on the Viking.

            2. re: renov8r

              First of all, stay away from ranges with glowbar ignition sources. Glowbars performance decreases from day one. They are slow, costly to replace and most importantly use tons of electricity. Shame on these manufactuers and I mean many not just Viking, for changing a good thing for the worse. As conscientious humans we need better, more efficent products not the other way around. Anyway, Viking was a great product just stick to standing pilot, which is the best .Or electronic ignition ,which is (spark ignition).
              PS. Live to use less and better products will result.

            3. I have a 30" VikingGas range (ultraline in Canada), which has seen moderate home use. The problem you describe is common (sorry) to viking ranges, your oven igniters are going. We've replaced ours on average every 3 years for about $300 cdn each time !!!
              Also had problems with oven door hinges. Frustrating, my Mom's $600 electric oven never had problems like this. High end appliance = high maintanence!
              Have seen on the net description of how to change ignitors and parts to order, next time I'll try it myself.
              Hint: the ignitors glow but don't get hot enough to open the gas valve..on occasion turning on the broiler for a couple of minutes and then turning the oven on will get them to fire.Also, problem is worse if you have oven on for a few minutes and can hear gas flow, then turn it off and then back can see the glow but hear NO gas flow.

              3 Replies
              1. re: tkoga

                Thank you so much! You've described exactly what seems to be happening! And yes, I have found that turning on the broiler seems to help get things going. This gives me specifics to address!

                1. re: tkoga

                  We have an old 17 years viking double oven and one of our ovens needs a single gas valve--it doesn't open...and Viking tells us they don't make the part anymore...and we have checked with 2 main distributors and they don't stock it...any help here...we don't want to through out this oven ....any idea where we could get spare parts?

                  1. re: loubaby

                    i found that there was a clog at tha gas valve outlet

                2. Viking stoves use ceramic ignitors that decay over time. In addition to supplying the ignition source - the current drawn through these ignitors control the gas flow to the burner units. As the ignitors decay - the amount of current drawn is reduced - the gas valve does not receive sufficient current to open - and hence the low burner rate. - slow heat up times - etc.

                  The ignitors are easy to replace - and can be ordered from most appliance repair supply houses.

                  5 Replies
                  1. re: uni1108

                    Exactly. There is no reason to be paying $300 (service call, Labor, part) for ignitors. Most are easilly replaced and can be ordered from any shop that carries Viking parts. If you use a repair technician you will be paying more for for the service call than the ignitor and that's not even counting labor.

                    1. re: Docsknotinn

                      We bought a new house with a Viking stove. Within a few months the oven stopped working. The cleaning light would come on, but the oven would not get hot. A servicer managed to get the oven to come on, but this caused the transformer and circuit board to melt and released toxic fumes into my house while my kids were home. Viking's warranty customer service rep said she would ask the distributor if they could replace the oven at my request. This went nowhere. Now weeks later with the holidays, we have no oven and the customer service rep Karen McKay at Viking will not even answer the phone. Every call we make goes to voice mail and her supervisor is on vacation. I agree with those who say Viking is overpriced and has terrible quality control. If I could do it over, I would insist that the builder of my home replace the Viking appliances so that I wouldn't have to deal with them. This company makes Chrysler and GM look good.

                    2. re: uni1108

                      Any pointers on where I can get details to replace the ignitors myself? Maybe a U-TUBE video or manual somewhere. Thanks.

                      1. re: kdluryan

                        I haven't replaced them on a Viking, but I used Viking igniters as a replacement for the OEM ones on my Bluestar range. It should be pretty simple. You just take off the grates and then flip the burner/tube itself over. Unhook the wire from the igniter (it's should just pull loose).

                        The only hard part (that I experienced with my BS range) was the screw that holds the igniter in place. Mine were rusted in place. Some came out easy, some came out after a good soaking with penetrating oil, and a couple broke off and I had to use an extractor to get them out. I ended up being successful, and I replaced the screws on all of them. I would recommend getting a tube of Never Seez to apply to the threads when putting the screws back in with the new igniter.

                        Once you've done that, you just plug the wire back in and put everything back in place. FWIW, the screws on mine were steel threaded into the cast iron burner, and I suspect they look different on the Viking b/c I believe it has fabricated burners instead of the cast iron ones. Probably will be a simpler task as a result.

                        1. re: kdluryan

                          Here's some information about the igniters - and I assume you mean the oven igniters. If you google Viking parts, you will find this listing This company sells parts for the Viking ranges, etc. There are lots of complaints about the igniters. They are actually part of a safety design that keeps the oven from exploding from unburned gas if the burner tubes don't light. The igniter consists of a loop of fragile ceramic which glows when current is applied. As current flows through it, when it is yellow-hot, the current flow is sufficient to open the gas valve (which is often mistakenly blamed for the slow heat problem). The igniter glows continuously while the oven is lit, so there is no chance for gas to go through the valve without getting ignited. Unfortunately, the igniter is fragile, and in addition, as it ages, the current flowing through it is reduced so that the gas valve doesn't open all the way. That's why the oven heats slowly, even though the igniter is glowing. There is no set schedule for the replacement of the igniters, but most blogs say they last about 2-4 years in average usage. REplacement is trivially simple as stated in one of the other replies. I have read that when a repair tech does the repair, people have paid $350 for the work. That is a complete ripoff. The igniters, purchased from an authorized parts dealer, run about $35 to $40 each. Replacing two of them takes less than half an hour, so even at a labor rate of $100 per hour, the repair done by a tech should cost no more than about $130. Add some markup to the wholesale price of the igniters, even double it to $70 each, and you don't get that close to $350. The other igniters that are a constant source of trouble are the top burner igniters. My range was made around 1996, and an error in the way that some of them were wired led to the continuous sparking problem that so many people experienced. That is relatively easily corrected, but, it takes someone familiar enough with wiring and electricity to detect the error, and set it right. It can also create a serious hazard to someone cleaning around the burners, as touching one of the spark-plug electrodes can have shocking consequences even though the burner knob is "off". Don' t play with this one if you have this problem - get a reliable, smart tech with a digital voltmeter, who can discover the wiring error and fix it. If you mean, where can you get the burner igniters, try the link above. From the distributor, they come in a bag of 6 spark plugs. I'm not sure if allviking sells them individually. They are trivial to replace (again, one of the other replies explains how) and there is a new design that replaces the original ones that had a heavy wire point that the spark jumped from. The new design, which works well, has a larger metal segment that the spark jumps from.

                      2. The original comment has been removed
                        1. We own a business which requires us to use the Viking stove daily. And after thouseands of dollars in repairs, numerous service calls, 1 hour + preheating times, mini-explosions, please believe me when I say that the Viking Stove is GARBAGE. Go with a Wolf, or anyone else! The company didn't want to hear a peep after the stove went out of warranty, and trust me there were many service calls before that. They got their money. They are a priume example of TERRIBLE CUSTOMER CARE, and are one of the companies that need to go under. I use the phrase quality has a cost, but that doesn't apply to sub standard crap!