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May 18, 2007 04:18 AM

Eastern Standard and Rustic Kitchen???

I will applaud myself and set the record straight first that I am a seasoned restaurant person with alot of expeirence on the subject of FOOD< DRINK < and most of all SERVICE. You will hear from me from time to time as I am not a complainer or picky picky service person, but proffessional I AM...

This particular comment is about the above mentioned.

Both have a really bad person to customer ambiance.

There are two many restaurants in this beautiful town to continue to have an attitude toward customers.

Eastern Standard----------> well on a MONDAY NIGHT (no red sox game) I was told that the only way to get a bar seat was to ask the bartender to put us on HIS list as the bar seats are reserved. FORGET IT>>>>>>>>I was told this with an attitude, and also if I wanted to sit down at one of the many bar tables that it would be 45 to 1 hour wait and the only way I could put my name on the list was to give the stone face woman my cell phone number, as this is how they do it she said. We and my party of 5 left the building.
By the way we stood at the bar for 10 minutes looking not waving at the unattentive bartender and he never even looked our way. BAD BAD SERVICE...

And Rustic Kitchen do not even bother, especially if the BLONDE WOMAN BARTENDER is on... The bar was completely empty on another Monday Night. This bartender never came over to ask if we wanted anything. This woman just put down a drink menu, walked away, (I do not look at drink menu's) then put down the wine list,( we were not drinking wine) and kept talking to this one guy at the bar and never came over to ask if we wanted anything, never even put a bevnap in front of us to aknowledge our presence. BAD BAD SERVICE...

I was going to write to both owners of these establishments,whim I know personally, but I decided to post here to remind us all that "you never know who is at your establishment" Treat all customers as if they are VERY IMPORTANT. After all.......... I could be your next customer....

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  1. Weird. I have never experienced that seating protocol at ESK, and I have been by for drinks and/or a meal a couple of times a month since it opened.

    Seats at the bar have always been first-come, first-served, so I've been instructed to hover, which I do, and that works just fine, just like it does at most bars.

    I have had to wait for a seat at a table in the bar area, a table in the dining room, and a table or group of seats in the two patio areas (one conventional dining tables, the other lounge seating). I've never been asked for a cellphone number. I've also made reservations for the dining room on multiple occasions that were honored without a wait.

    As I've mentioned here before, I prefer dining while seated at the bar to either of the patios, a table in the bar, or a table in the dining room, due to ongoing service consistency issues with that dining room waitstaff. I have always found the service at the bar to be excellent, even when the place is mobbed. In terms of bartending chops, that crew is one of the two best on this side of the river (No. 9's is the other).

    I think it's better to avoid the pre- and post-Sox game crowds.

    I haven't been very impressed with the new Rustic Kitchen, but have only been to the bar a couple of times. My issue is less with their hospitality than their below-average bartending.

    5 Replies
    1. re: MC Slim JB

      Well, it was not imagination, and TOP NOTCH BARTENDERS acknowledge the patrons ASAP.... I am not a complainer or a severe angry critic... I was just dis-appointed... v-e-r-y.....

      I guess I should speak with garrett and joe....

      1. re: ponyboy

        I don't think anyone was accusing you of imagining it, just stating that their own experiences have been different. Mine have too, at least at ES.

        1. re: ponyboy

          I was about to ask the same. I go to ES often and haven't found case to complain e-v-e-r... It's one of the only places I've gone since it's opened that has consistently delivered. You have to snag bar seating when it's available, like all my other favorite restaurant/bars. I've got no beef with that.

        2. re: MC Slim JB

          I usually dine at the bar for lunch where the service has been lovely. The one time I went for post-work cocktails the bar was packed. The bartender (female, short hair) was *great.* And, while it appeared to be first come, first serve, it was clear that she was keeping a mental list as to who did arrive there first. She informed me and my drinking companion a rough estimate as to how long we would have to wait for bar seats and she subtly pointed them out. We ended up snagging bar seats on our own, but her input was much appreciated. The whole experience played well to my internal sense of fairness.

          1. re: MC Slim JB

            I ate at ESK for the first time last night. I made a reservation for 7:30 on, knowing that the Sox game started at 7:00. We walked in and were seated promptly at a dining room table. (The bar area was not crowded, but I did not notice if there were any stools available at the bar or the adjacent bar tables.) I thought the service was very good: not extraordinary, but nothing to complain about either.

          2. i have had similar experiences at ESK. My friend and I live in the area and we go there a lot for dinner. We have gotten to know one of the managers who is probably the only decent person there. However, i cannot understand how no matter when you go there, there is like an hour wait! I mean the food is good, but not THAT good! A lot of the waiters and waitresses there have major attitude and are not overly attentive.

            1 Reply
            1. re: NiKoLe1625

              I have to agree with MC Slim on ESK. My wife and I ave dined there often and never experienced any problems. In fact, I second MC's comments regarding the professionalism of the barstaff at ESK. We always prefer sitting at the bar because in addition to having a great meal we enjoy chatting with the barstaff. One a recent visit I learned a lot about Rye whiskey which I prefer in some of the classic cocktails like an Old Fashion. I agree that is frustrating at times to try to get a seat at the bar and we have always been told that it is on a first-come, first-serve basis but hovering does work as long as you are not pressed for time.

            2. believe it or not, I think eastern standard has some of the friendliest and nicest bartenders I have ever met and their staff isn't bad either.

              who was the bartender at the time?

              1 Reply
              1. re: bitsubeats

                I agree with bitsubeats and the others - have been to ES many many times and never experienced service issues that you mentioned. On one busy night, we were told to put our name down for the bar tables and that it would be an hour wait, but were actually seated within 20 minutes. I certainly wasn't offended when told this. I've never tried to sit at the bar with a party of five, we only do that if there are two of us.

                I've only been to Rustic Kitchen once - last Friday. We all had wine, and enjoyed friendly efficient service from both bartenders, male and female.

              2. The original comment has been removed