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How much do you tip when you get comped?

m
Mimi May 12, 2007 12:56 PM

Last night we had dinner at a fine dining restaurant that we visit at least once a month. We always ask for the same server. She usually slips a little something extra our way. Last night it was 2 glasses of champagne, a "splash" of wine, and a dessert. The bill was about $100 but, had she included all of these extras, the bill would have been close to $140. We tipped what I thought was a generous $40 (40% on $100) but then as I started thinking about it, I wondered if that was enough. What do you think? Do servers have the freedom to be generous with regular customers without the management getting upset?

  1. jfood May 12, 2007 01:25 PM

    The $40 was 40% of 100, and 29% of $140. That feels like enough.

    Jfood always wondered whether the server needs clearance from the mgt for free stuff. Would love to hear from the servers and managers on this topic.

    7 Replies
    1. re: jfood
      m
      markethej May 12, 2007 01:38 PM

      When I worked in a restaurant, the owner absolutely encouraged the servers to treat regulars like this. A free drink or dessert here and ther goes a long way to making sure a regular stays a regular.

      1. re: markethej
        ccbweb May 12, 2007 02:37 PM

        If the staff is entrusted to do this, they're probably also quick/bright enough to, for example, give a couple of glasses of champagne from a bottle that needs to be served or will be lost anyhow. An extra "splash" of wine can be the same sort of thing...bottles of wine served by the glass can, at times, languish, so using them up while they're still good in this way is good business all the way around.

      2. re: jfood
        jnstarla May 12, 2007 01:41 PM

        It depends on the customer at the restaurant that I work in - we have a LOT of discretion to give good regulars free stuff. Or often the chef/owner will give them an entree he is working to perfect before it goes on the menu. Same with appetizers that are being tested.

        But if the owners don't know they're regulars, we're supposed to clear it with them first. Also, at our restaurant the freebies tend to be food and not booze, but I'm sure that varies greatly.

        Mimi, it sounds like your tip was very generous.

        1. re: jnstarla
          m
          markethej May 12, 2007 07:42 PM

          It's weird they would want you to comp with food, not booze. Food costs always have a much lower ROI than booze. If you comp a scotch and soda, how much does that really cost? Maybe a buck or two at most. Comping a dessert or appetizer has a much higher cost.

          1. re: markethej
            m
            mojoeater May 12, 2007 07:56 PM

            It is actually illegal in some places to give away free alcohol (NC for example), though people do it all the time. If your restaurant/bar owner is a stickler for the rules, no freebies there.

            1. re: mojoeater
              jnstarla May 13, 2007 07:16 AM

              I think it's about keeping track of the booze for ordering purposes - the food has to get rung in (to order from the kitchen) and then comped, so they'll still know if an extra app went out. A drink could just be made, and then we'll run out of stuff because there is no record of the drink going out.

        2. re: jfood
          ccbweb May 12, 2007 02:36 PM

          I agree, a good tip by any accounting measure.

        3. m
          mojoeater May 12, 2007 01:36 PM

          Bartenders can easily swing you a free round without management approval. Servers can slip in a dessert or two. If you are getting free drinks from a server, she had to at least ask the bartender (often the ABC manager on premises) in order to get them.

          There were many times when I was a server when I would ask the MOD (manager on duty) for something special for a guest, whether they were a frequent and pleasant customer or in order to make amends for a glitch in their service/food experience. Depending on where I worked, we either had to account for it in the nightly totals under "Comp" or we just left it off. The former is the legal thing to do with alcohol, since it is always supposed to be accounted for. I never had a manager say no.

          An unwritten rule is to tip on what the bill would have been without the comp. You tipped well.

          3 Replies
          1. re: mojoeater
            s
            smartie May 12, 2007 02:27 PM

            I just sold my restaurant (yippeee) however, I always encouraged staff to give a dessert to regulars on birthdays, anniversaries etc, and they had enough nous to know that when something went wrong with the food or service or the kitchen messed up that it was ok to comp desserts, coffee etc. but they always checked with me first.

            1. re: mojoeater
              hotoynoodle May 13, 2007 09:58 AM

              "Bartenders can easily swing you a free round without management approval. Servers can slip in a dessert or two. If you are getting free drinks from a server, she had to at least ask the bartender (often the ABC manager on premises) in order to get them.'

              it can also get them fired. i've worked in places that have zero tolerance for staff giving away anything without direct approval from the chef/owner; in places that allow the bartenders a comp check, say $50 or $100 a night; in places that with my ok, the servers can comp a dessert or round of drinks.

              i have never worked anyplace where servers can comp items on their own, but personally feel it's good customer relations to be considered generous in this way.

              i'm in the business and more often than not get *something* extra when i go out. i tip on what the check would have been. last night we had 2 glasses of wine and a manhattan, and no check. it would have been about $45. i left $20. win/win.

              1. re: hotoynoodle
                ccbweb May 13, 2007 12:35 PM

                When I managed a quite successful, one-off restaurant (ie, not a part of a larger organization) I specifically gave servers and bartenders permission to comp certain things at certain times. For instance, we sold a lot of desserts on Friday and Saturday nights but almost none on Sunday and we were, for a period of time, closed on Mondays. So, if we had, say, two slices of a pie left toward the end of the evening on a Saturday, it was a better use of the pie to comp it for regulars or to make up for a longer than normal wait for an entree or what have you than to let it languish until Tuesday when it probably wouldn't be worth selling anyhow. A similar sort of idea applied for appetizer or dessert specials. If we got to, say, 9pm and had only two or three orders left, it was better to run them out than have them hang around if we weren't going to be running the same special the next night. Ditto wines we served by the glass; better to run them out giving someone an extra splash of wine or a "would you like to taste this wine that is similar to the one you've ordered" sort of thing.

                It depends on the manager and the way the particular restaurant is set up. For a larger chain like Bonefish grill, for example, they need to keep closer track of many things and probably wouldn't want to give their servers the leeway to make decisions like this on their own. I had a staff of about 6 or 8 servers that worked the dinner shift most nights, so they knew what was OK and what wasn't and it was fairly east to keep track of what was going on and make corrections to what we were doing on the fly.

                As everyone seems to have indicated on here, tipping for the service provided brining you the comped item is the way to go.

            2. b
              boltnut55 May 13, 2007 01:00 AM

              I would tip my normal (depending on service) on the actual bill, but throw in something for what was comped (but not equal to the actual cost because (1) I don't necessarily want to encourage the server to throw in free stuff to get a much higher tip (as in the actual cost), therefore "stealing" from the employer and (2) if I were to pay for the items, I might have ordered a different wine or dessert, so although free, it may not be what I would have picked. I think you were more than generous.

              If servers had to ask for permission and therefore explain the reason, and the reason was something they did wrong, then I'm guessing most wouldn't do it. Saying, "May I give that table two free dessert? I got one of their order wrong, so now his friend is almost finishing their meal and he hasn't gotten his food yet," is sort of intimidating, right? If he has the freedom to just do it, then he can say to the customer, "I'm so sorry about your order. I'll comp you two desserts." This can go a long way. There have been times that we've been offered something, and we've turned it down because we felt it was no big deal. Yet there are other times in which something goes wrong that if they could have offered anything (the 5 cents soda, for example!), I would have felt better.

              2 Replies
              1. re: boltnut55
                jfood May 13, 2007 05:57 AM

                That's is the question jfood always wondered. Is the waiter diverting earnings from the resto to the server's pocket? When jfood was in college there was a great bar where jfood and friends could hang all night and the bartender would give a bill for $20, when it should have been $220. Jfood and friends would give $100 (numbers used as an example only) and the bartender pocketed the $120. Did not seem right even as a college kid.

                So jfood always wondered whether this was for the benefit of the resto when the jfoods are offered a dessert or for the benefit of the server. Since this normally happens now at places the jfoods go to often, the assumption is that the resto is thanking us for years of patronage. Jfood normall thanks the manager on the way out and always recives, "It's my pleasure. Hope you enjoyed."

                1. re: jfood
                  hotoynoodle May 13, 2007 10:02 AM

                  a common enough modus operandi in college bars. the place is already making a fortune on draft beers and shots, so that shrinkage is understood and tolerated. either way, it's stealing. if the bartender falls out of favor, or a new manager comes to town, the shenanigans might not be tolerated.

                  in grown-up restaurants, i always think it's a nice gesture to recognize regulars and thank them for their patronage. good managers know the difference between generosity and giving away the store.

              2. c
                chrystaldawn May 13, 2007 01:15 AM

                I think that was very generous and reasonable. I'm a server/bartender and would have been plenty happy with $30 tip. Most of the time in my experience their is an amount assigned to server/bartender or wait-staff for comp privileges or (we) usually get approval form management before comping an item. I usually would hope for but not expect a tip on the total amount before comp. Any extra is usually a bonus and makes the night GREAT!

                1. monku May 13, 2007 07:45 AM

                  I'll be the devil's advocate and I'm sure it will start a firestorm.

                  I managed restaurants for a fine dining group of restaurants. They were succcessful and profitable operation because they were strict about comps and the bottom line. Only management could offer a comp and everything that was comped had to appear on the check as a comp and approved by the manager. Why?--because servers and bartenders can and will give away food and drink to customers to improve their tips (yes, most people will tip on the bill with the comp). I had servers "narc" on their fellow server for giving away stuff like that. They thought it was unfair that the employee was "stealing from the house" to improve his/her tips while they had to play by the house ground rules. Sounds innocent enough a couple drinks and a desert? Most restaurants are lucky if they net a 10% profit, literally its a nickel and dime business to succeed. That's why most restaurants go under because they can't manage the small stuff.

                  I'll be the victim now. When I go to Las Vegas I get a free room and two comp coupon books for food for all my meals during my stay (I'm not a high roller..this isn't a high roller comp situation-lots of good regular customers get this deal). You can use the book at any of their restaurants. With the coupon book there are restrictions on the items you can order from the menu but includes your entree and beverage. I usually go to restaurant that's open 24 hours a day. I can walk right in anytime and avoid the line of up to 30 minutes and "my" server will get a table for me. Now I get the VIP treatment...my comped entree and beverage and then they'll ply me with appetizers or deserts or free salad bar (none of which appear on the check) or a to go bag of goodies for my room on my way out. When I get the check the only things to appear on it are the beverage and "approved" entree. If I'm there for breakfast I'll tip $5/person when the bill comes to about $8/person. For dinner the check total may be $40 and I'll give the server a $25 tip. I've been going here for years and these servers have been there 20+ years and they have other "regular" customers like myself that I'm sure they're doing the same thing for. My tip to them is based on the comped items and their VIP treatment. Do you think they're stealing or are they promoting business for the house? On the other hand my high roller friend who gets the full RFB(no restrictions)will go there and give the server a $100 tip whether its for breakfast, lunch or dinner and for a sandwich and coffee or the cocktail waitress $100 tip for bringing him a bottle of water at the crap table.

                  Last week for my birthday we went to a steakhouse and would you believe it the steak came out well done when I ordered it medium rare. I notified the server and she returned it to the kitchen. While I was waiting for the steak she said the manager would come over and talk to me and I told her it wasn't necessary. Later she insisted on bringing us a free desert to share ($10 desert). We thanked her and no problem tipping her on the comp. The free desert appeared on the check as a comp...it was added on and then voided. These days with the point of sales computers a server can't "void" an item which is on the check without someone higher up who has a key or access code.

                  In conclusion it depends on the restaurants policy how generous and how much freedom they give employees. Yes, I would tip on the comped value of the check (also in a situation where the restaurant may have something like a two for one special).

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