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Broken handle on a Henckels - any experiences?

c
CulverJack May 3, 2007 05:18 PM

Anyone have any experience remedying a broken Henckels knife? It's a Pro S, I think. Submit a request to the USA address on the website and hope for electrons to flow properly to the right knife dude in charge of being nice to the public?

I tried with Macy's (where I'm sure I bought the thing many moons ago) and they were no help. Imagine that!

TIA!

  1. m
    mpalmer6c May 3, 2007 05:36 PM

    Henckels has a web site. Why not look there?

    2 Replies
    1. re: mpalmer6c
      c
      CulverJack May 3, 2007 08:39 PM

      Thanks, mpalmer6c. Yes, I did check the website first, and expected to find a lifetime warranty with instructions on what to do. I didn't find anything specific or welcoming to reporting defective products, just a USA address and email. That's what I allude to in my post above.

      Anyone ever work directly with them?

      1. re: CulverJack
        m
        mpalmer6c May 4, 2007 03:24 PM

        Then search for Henckels warranty. You're out of luck with a wood handle. Otherwise, send it to them and they'll consider replacing it. (Tip: Be specific if possible with a Web search.)

    2. gargantua May 4, 2007 11:29 AM

      I broke the tip off a Henkel. The good people at Sur la Table gave me contact info for Henkel whereupon I forwarded the knife and it was replaced no questions asked.

      1 Reply
      1. re: gargantua
        k
        Kelli2006 May 5, 2007 11:24 AM

        I broke the tip off my Sabatier au Carbone knife,when I did a stupid trick when I was in the weeds once. I E-mailed www.cutlery.com and they replaced it free of charge with a forged Forschner blade. I only had to pay shipping costs.

        I would contact Henckels directly and possibly provide them a digital photo of the damage, just to be sure. Most forged knife makers will replace them for free or at a depreciated scale.

      2. Withnail42 May 5, 2007 11:29 AM

        They should have a life time warranty.

        1. m
          mojoeater May 5, 2007 11:32 AM

          I think I found your contact info:

          http://usa.jahenckels.com/index.php?s...

          1. c
            CulverJack May 7, 2007 11:47 AM

            Thanks, all - I'm on it. We'll see how it goes.

            1. Zeldog May 9, 2007 03:59 PM

              They are indeed really easy to deal with. All they needed was the broken knife so they could make sure it was one of theirs.

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