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I wouldn't say that it's really bad, just that it is what you'd expect from a local, multi-outlet, mid-priced chain. They're not bad at what they do, it's just not fine dining by a long stretch, nor is it all made-from-scratch, in-house food. Menu is a little pan-latin, but not threateningly so. I don't go out of my way to eat at Serrano's, but you could do worse.
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