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Apr 15, 2007 10:29 AM

Bay Cities Deli- bad attitude of the managmt

Over all, I have to say I really enjoy the good ingredients they have at Bay Cities despite the long lines and cramped parking. When I crave a good sandwich or need some ingredients for making tiramisu, that's where I head.

I recently had a bad experience there though. I bought some palmetto cookies and then took them back because they tasted very stale. The manager, who looks and acts like Mike from Sopranos (the deceased right hand man of Uncle Junior way back in early seasons) treated me like I was nuts and said that they were not stale. In fact, he claimed they were just freshly stocked. I showed him the date on the back being 1/07, hence past the recommended expiration date. He then claimed this was the production date, eventhough there were words "best before" above the date. He clearly was not interested in acknowledging the problem, so I left.

I've noticed that some of the employees at Bay Cities have an attitude like they know business won't suffer even if they don't provide examplar customer service. And now, I'm thinking maybe it's because they've adopted the attitude of their manager. However, despite the bad attitude of the management, I still go there because there really isn't another one like it close by. So I went back a few days ago. Well, would you believe it, I just picked up some palmettos that have the date of 1/08. Now,that can't be the production date, can it Mikey, seeing how it's still 2007!!!

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  1. Agreed! And why give someone a hard time for returning a box of cookies?

    1. Food should not be approached like a used car. No respect for the customer. I hate that.

      1. Totally agree with you! Can't stand places that take their customers for granted.

        1 Reply
        1. re: Liquid Sky

          I'm utterly and completely with you guys. I refuse to put up with bad service and attitudes. Any entity that can't respect my business won't get it, end of story -- regardless of how great their product is. And yes, I've had some painful foodie divorces as a result.

        2. You recieved obnoxious treatment from the manager and this lousy service has spread to other staff. Yet you still patronize the place. No sympathy from me. Find another deli!!

          8 Replies
          1. re: joefensterblau

            I wish it were that easy - great Italian delis/markets in the Westside are as rare as unicorns, and their more-favored sandwiches are not easily duplicated... maybe it's time for a letter or a phone call. I don't think "Mikey" owns the place - if that's the case, an attitude adjustment might be in order. If that doesn't work, then it's time for your tough love approach...

            1. re: bulavinaka

              Try Victor's Jr on Washington Blvd in Culver City. It's not Bay Cities, but it's got good subs and the staff are really nice. It's just a sub and NY style pizza place though -- no foodstuffs. For that you could go to Surfas or Sorrento; lots of other places to get what Bay Cities has, I think.

              1. re: NAspy

                Hey, there we go - always looking for more sandwich shops - good ones... what's the nearest cross-street? Thanks, NAspy!

                  1. re: tony michaels

                    I shouldn't take it for granted that so many places have a website... Thanks again, Tony...

                    1. re: bulavinaka

                      My office orders lunch from Victor Jr's pretty often. LOVE their chicken parmesan pizza and their meatball sandwiches.

                1. re: NAspy

                  I agree with going elsewhere like surfas or my favorite neigborhood place La Bottega Marina. This place is on Santa monica Blvd/Purdue next to Il Grano, in fact, I believe it is the same owner. Their sandwich are different then bay cities, they use a dense roll type bread and don't have an attitude.

              2. re: joefensterblau

                there are really only two italien delis on the westside: bay cities and sorrento.
                it would be very questionable if the stuff at sorrento was any better.
                the drive time between the two delis, depending on traffic, could range between 15 minutes to 1 1/2 hours (believe me this happened to me once!).
                it isn't so easy to find another italien deli that is reasonably close.

              3. I will not return to Bay Ciries for two reasons. I really did not like that stuff (relish?) they put on the sandwich.. i know I can ask that they not do it but why go to a place when there are so many others that make just as good of a sandwich without having to remember to ask that they not ruin it? Second, as I stood in line (the last two times) I looked real close and noticed that they have certain customers that they serve without having to wait in the line. That tells me I am second class and that ruins my sandwich almost as much as that crap they put in the sandwich each time I forgot to ask them not to.

                8 Replies
                1. re: JeetJet

                  Are you sure those other customers (that got served without waiting in line) didn't fax or call in their orders?

                  I liked this place the one time I went. I went with someone who was familiar with it and we placed our orders online. I didn't think there was anything wrong with the service, but it seems like other people have had problems.

                  1. re: alliebear

                    Actually, I have seen a few people walk in recently and speak to SOME of the sandwich makers in Spanish and get instant service...not a fax order, they ordered right there in Spanish. But I have no idea of all the details of what was going on and I don't go to Bay Cities expecting quick service so it didn't really bother me.

                    1. re: igj

                      It would bother me, you're standing in line waiting meanwhile somebody walks in doesn't have to waste their time waiting and you do....

                      Not for me.

                  2. re: JeetJet

                    You have to ask for "the works" to get the pepper concoction (which I think is one of the best parts of the sandwich), so you just need to remember not to ask for it unless you want it. The second part (preferential treatment) is indefensible, but I've been going for a while and never seen it.

                    1. re: JeetJet

                      Ditto on Mr Shoop. They get alot of fax orders because of the lines and because alot of their business is the local business lunch crowds. Not to say that what you expressed couldn't happen but that's been my experience as well. Some fax orders will be 10-20 items, and these folks come in pretty regularly - thus the appearance of preferential treatment.

                      Like the board and menu states, you need to order that stuff at an extra cost to ruin your otherwise great sandwich. I order it in spite of the fact that I feel they should just include it in the price... oh well...

                      1. re: bulavinaka

                        I go at least once a week, and have for years -- never, ever, have I seen someone get bumped up in line. They also take email orders, by the way.

                        That cookie story is kind of unbelievable - why would the manager bother to argue? Over stale cookies?! Easier to just replace them! If it happened to me, I wouldn't go back, either.

                        1. re: yogachik

                          I never asked for the stuff they put on them. It came on the sandwich. I know what I saw -- two times. Eye contact, nod, wisper to another sandwich maker, wisper to new customer, presto -- sandwich made. Nuff said.

                          1. re: JeetJet

                            I believe you. I don't think there is anything special about that place...