I'm from Maryland and last year my boyfriend and I went to Philly for a Rachael Ray book signing. After the signing we went to Pat's for a cheesesteak. I found the guys running the place to be rude but my boyfriend said that that's what gives the place character. I wanted a cheesesteak with provolone, fried onions, and mayo. You have to order using their special lingo and I got all nervous about it and the guy yelled at me and didn't understand what I wanted! *LOL* Was I just supposed to say, "provolone wit?" They don't have mayo at Pat's, apparently it's a sin to put mayo on a cheesesteak. Please enlighten me in case we ever go again!
Your first mistake was going to Pat's.
IMO, the only place to go is John's Roast Pork at Snyder & Wecceccoe.
Go to Jim's on South Street. Better cheesesteaks, a slightly friendlier staff, tables where you can eat inside, and as far as I know, you can put whatever you want on it and not get yelled at for not knowing the lingo. I get provolone, onions, and mushrooms... delicious...
And for future reference, the best sandwich in philly isn't a cheesesteak. It's the roast pork sandwich from DiNic's in the Reading Terminal Market.
'Provolone, wit' is the way to go. I thought they did have mayo on their cheesesteak hoagie (lettuce, tomato, mayo - i thought) but perhaps not.
John's is very good but Pat's is good and better than most stuff in Maryland because of the rolls. I know; thousands love Pat's and thousands hate it. Since your post is about Pat's, I'll leave it at that. Besides, Rocky was there in the 1st movie.
I only went to Pats because my SO went there with a previous SO. While I liked it for the first few years (late 80s, early 90s),the last time we went it was pretty meh, so I think I will look for an alternative for those once a year or so trips where we're close enough to Philly to make a detour off the NJ Turnpike
And the attitude thing....I'm sick of it.
I had a half cheesesteak from White House and it was huge but totally tasteless. I kept adding salt, pepper, ketchup. And to make matters worse they use a minced hot pepper spread instead of sliced ones, which are vastly better. I'll stick to Chinks, Johns or Tony Lukes. Forget Pats/Genos, they're not particularly good compared to the others and who needs attitude? I also never cared for Jims, but that may come from having walked down South Street past their exhaust fan in the summer one too many times and smelling the grease mixed with the auto fumes.