Review of Clyde's Gallery Place
I was so disappointed with my experience at Clyde's that I've registered to tell you about it. I expect to be contributing more than this -- I love talking about restaurants!
Last Sunday night, we went to Clyde's in Chinatown for my husband's birthday. We chose it because we thought they'd be able to handle our group of 10 and because of their reputation for consistency and good service. When I made my reservation, I let them know it was for a birthday party and asked if I could bring in a cake (I could, for a fee).
When we met our friends at the bar I realized that we were expecting 11 people (my fault). My husband said, "That won't be a problem -- this is Clyde's! They'll do anything for you." I told the host we might have an extra guest. He said the table would be too crowded with 11 and that they would not be able to seat all of us together. This ended up not being an issue because we had one unexpected no-show. But I was disappointed with the young host's lack of interest in my problem.
I had handed over the cake to the host, who said it would go in the fridge and that my server would be told about it.
Our orders for appetizers and entrees were taken and served in a timely fashion. But no one ever, even once, checked on us to see if everything was okay. Things weren't okay. My salad was overdressed and my husband's steak wasn't cooked to order -- but we would not have sent them back anyway. More importantly, we wanted drinks. I had to wave down the server to get a second glass of wine. Had the server been at all attentive, he probably could have sold us about 20 more drinks.
Halfway through entrees, I decided to get up and go find the server to ask him privately about the cake, to head off any problems. He hadn't heard about the cake.
Then we sat. And sat. Waited until it became awkward and I was frankly angry. Our server hadn't been within sight for more than a half hour. No one came to clear the dishes that remained on the table. My husband got up to try to find a manager. Finally the cake came. But no silverware to eat it with. The server brought plates -- but they were too small (saucers rather than dessert plates). It became a comedy. I picked up the carafe of water -- surprise! no water!
Here's the best part: The manager breezed by. He was utterly perfunctory. I explained to him that we'd waited a long time for the cake. He explained that they hadn't been able to find the cake! They'd been trying to track it down! One of our friends made a jokey comment that he'd also been waiting a long time for a beer. The manager smirked and said, "Sounds like you should be at the bar!" Then he went away.
We were dumbstruck. Did he actually say that? Yes, he did. After some moments of contemplation, my husband, who used to manage restaurants, went after the manager and explained to him that the proper response was to get our friend a beer. And apologize.
When I received the check, I saw that the four beers that our party of ten had consumed had been taken off the bill. In addition, they did not charge me the $3.50 per person corkage-type fee for serving the cake. This was fine, but we don't raise ruckus at restaurants to get items taken off the check.
We tipped 20 percent, because I felt that many things went into our crappy experience, our inattentive waiter being a part. (It's Clyde's fault that he is poorly trained.)
We and our friends have all worked or still work in the service industry. Any restaurant should be glad to have us. I didn't have any wild expectations -- I just wanted our special occasion to feel special. Instead we were treated like poop.
I conclude that Clyde's has no respect for its customers at its Chinatown location.
Where would have you told our group of 10 to go for an upscale but affordable dinner?
Clyde's used to be fine for a solo burger and a beer at the bar, but they've even been screwing that up lately. Burnt burgers in Tysons, seating next to toilets/freezer ducts in Georgetown, glacial service at Old Ebbitt. I'd wager the Gallery Place location doesn't really have to give decent service. They do enough volume to make up for the lost business.
Also, I thought they included the gratuity in the bill for parties of 8 or more? If that's the case, I guess you tipped 38% on that lousy service.
Burma around the corner would have been able to handle your party.
Thanks, sixfive and monkey! I'll take a look at Burma next time.
They didn't put the gratuity in the bill. I guess they figured that they better not or we'd continue to raise a stink.
I hadn't been to any Clyde's for a long time, but my memory had been that they put a special emphasis on great service. And I thought that their new Gallery Place location looked so attractive! What I mean is, I knew that Clyde's was never a "great restaurant," but I thought it would be good for our birthday party purposes.
Not so! I'll never go there again.
On another note, I do like Old Ebbitt for eating oysters at the back bar. They have an awesome bartender back there and we've never been disappointed.
I normally dine at the Clyde's location in Chevy Chase and have had no problems. The waitstaff have been attentive every visit. In fact I ate there this past Monday (I normally go on Fridays). Crowds were not a problem and they have a special on Mondays for half-price bottles of wine. It's by the Friendship Heights metro. They validate parking, if you choose to drive. You should have brought your group to this location instead.
re: Triple Z
I've been to four different Clyde's locations over the years and, while the food varied from good to to so-so, the service has generally been pretty bad. It is possible that there are not enough servers or that a server has a hike to get to the kitchen and doesn't want to go there too often, but mainly food is delayed for longer than expected. If there are reasonable alternatives that suit your situation at the time, you would be better off taking them rather than going to Clyde's.
They couldn't keep track of a cake? Oi things must be going downhill. I hit the Friendship Heights one every couple of months after work, simple burger and a drink. Usually fine on that count, but it seems like other locations just dont care about decent service, not even stellar, just par.
We used to go to Clyde's all the time (both Reston and Tysons locations). Recently though, they have gone into a big funk and don't seem like they will ever get out of it. It really used to be a great restaurant as the food was always good and they would bend voer backwards to for any request.
Now they have expanded too much and have lost sight of what they used to do well. Likewise, I have had mediocre food there at best. The steaks are never cooked correctly, the food often comes out cold, and their menu has become tired and boring. Sad to see this happen to what used to be a really good restuarant, albeit was 10 years or so ago.
Not surprising to me. I was getting sloppy service and cold food in the Georgetown Clyde's 10 years ago! Seems like they're suffering from mission creep, the same kind that turned Silver Diner into a mediocre chain. Instead of focusing on what they do well, they try and Cheescake Factory-ize their menu to cover every possible base, and end up doing nothing very well. Combine that with the overall lackluster service you get in DC and you have a recipe for a chain on the decline. Good riddance.
I wholeheartedly agree with your review. I was at Clyde's Gallery Place on Friday night at 6:30pm with a group of 8. The server was terrible -- completely unattatentive! It took her 20 minutes to get water over to the table, another 15 minutes to get our drink orders to us and another 20 minutes to come back and take our orders. By the time the food arrived at our table, we had been there for an hour and 15 minutes! The pasta, pizza and a chicken dish were cold by the time they were placed on the table. The entree salad was fine (but just mediocre) and the crabcakes and ribs seemed to be alright. Overall, the service was terrible, and the food left a lot to be desired. I would not recommend the Clyde's Gallery Place location!