Extraordinarily Bad Experience at XO on Walker
I kind of like the XO on Hester (though, come to think of it, it's been a few years), so I thought I'd try the original branch on Walker.
We ordered dao mu/snow pea leaves with garlic (waiter confirmed: "with garlic?" I replied "yes, with garlic"), sticky rice with sausage wrapped in lotus leaf (I always forget the Cantonese name, prefering to think of them as Chinese tamales) and oysters with XO sauce. Waiter said, stone-faced "we're out of XO sauce", which is ridiculous for several reasons. I was incredulous, but he wouldn't yield, so I ordered shrimp in black bean sauce.
Then something I've never seen before. Waiter headed into open kitchen, and started fooling around with a wok. While holding a cellphone with one hand the entire time.
Snow pea leaves arrived, over-cooked, water logged, no oil and no garlic. Particularly ironic because I've spent the past two weeks mostly eating a macrobiotic diet of steamed plain greens. Shrimp were undercooked, black bean sauce tasted canned. Tamale was a no-show.
I could not attract the attention of any waiter to request a redo of the snow pea leaves. After picking disgustedly for ten minutes, we asked for a check. Manager came over and said the tamal was coming. I said "cancel it". He asked if anything was wrong. i started to tell him what was wrong. He literally - I'm not joking - turned his back and walked away, to resume his stone-faced position at the cash register.
This was my first stiffed tip in over two years.
The check came to $30 (with two tsing taos).
Having a waiter do emergency duty in the kitchen is far from unheard of in Chinese restaurants. A friend of mine who is now a successful businessman but who worked his way through college working as a waiter in various Chinese restaurants in Honolulu says he was often thrown into cooking service even though he had absolutely no training as a cook. Due to this experience he fancies himself as a pretty good Chinese cook--but his wife says his cooking is terrible.
re: Jim Leff
What you couldn't know was what the guy was being told over the phone:
"OK, soy sauce, not too much. Now stir it all together, make sure the garlic's well mixed. You didn't put in the garlic?! Put in the garlic!! Yes, the black beans were supposed to be in there too! Whaddya mean you forgot the shrimp??! Get the shrimp! I DON'T KNOW WHERE THE HELL YOU PUT THE SHRIMP! ..."
yikes...i'd been thinking of trying the Walker location for the first time, but i'll cross it off my list (after my miserable dimsum brunch at Golden Bridge on Sunday, i don't need another sour Chinatown experience anytime soon) ...
i've had good meals at the Hester St location recently though...
csw, you may be right. I wasn't thinking.
simon, yeah, I think you can cross it off. I'm pretty tolerant to bumpiness and inconsistency, but this place strikes me as categorically badly run and scornful. Thanks for the update on hester street. My fave there was always goose feet (much better than duck feet!)
the walker branch is horribly inconsistent, i've eaten there many times...it can be good like the hester branch or really bad like your experience
generally i like xo, its one of the better restaurants in ctown...i only go to the hester branch now