My family and I have been loyal customers of Luigi Ortega's in Pasadena for years because we liked their food and the atmosphere. When we started ordering food for home delivery though, we noticed that the house salad portions were always significantly different. The delivered house salad was sometimes equal to, sometimes half of, and sometimes a quarter of the portion we were given when dining at the restaurant. When I called the owner/manager yesterday, to request that he have someone deliver more salad (since we paid for two full portions and only received two quarter portions...again), he said that he didn't need our business any longer and hung up on me, without even offering me a refund. I then went to the restaurant to get my money back, and instead of giving me a refund, he threatened to call the police on me. UNBELIEVABLE!!! My family and I will never eat at Luigi Ortega's again, and I will personally steer my friends away from this place. Oh, and by the way, the unprofessional loser I dealt with, who ripped me off and still owes me money, is pictured at http://pasadena.insidelocalcities.com... on the far left-hand side in the first photo (pictured with a man giving a thumbs-up and a man holding a sandwich).
I'm a big fan of this place. The cheesesteaks and hoagies are quite authentic. They use Amoroso's rolls. I believe that their deli meats also come from back east. You can get your steak with Cheese Whiz if you like. They even have a nice selection of bottled sodas including birch beer, which is the preferred soft drink with a hoagie or steak.
They also have a wide range of sandwich toppings, including sweets & hots, and a pepper relish.
I was unimpressed with the fries and onions rings, which I've ordered only once each.
I've been several times - quite happy with their hot sandwiches (both dine-in and take-out). Not thrilled with the pizza, but that's 'cause I'm not a fan of the thin crust variety (toppings were fine, the one time I ordered a 'za). Hot veggie salad was interesting (a companion ordered it) - not for me, but she liked it. Another time, another DC tried the fish tacos and was happy. Service has always been pleasant and competent.
RnRnR - it's in Pasadena on Colorado between Bonnie and Sierra Bonita (major cross streets of Allen and Hill). http://www.luigiortegas.com/home.html