Does anyone have some experience with getting some or all of your groceries delivered? I'm thinking this would be a great time saver on a semi-regular basis and I'd love to get some feedback. I'm located in Silverlake BTW. Did you use a specialty company or just the Ralphs or Vons delivery? Quality, prices, service??
I've used HomeGrocer.com back in the day, and they were great, huge selection of products, after they went under the only game in (this side of) town was whyrunout.com which handles fulfilment for Stater Brothers. Whyrunout was usually good, and you could get good meat from Stater Brothers, but after a year or so the orders really started getting screwed up.
I have been using Vons.com for the past few years and for the most part satisfied, although I can't, for the life of me, understand why certain items get dropped from an order because the store is out of stock. And some items, although in the web catalog, are never available, which is frustrating. (They have trucks assigned to various centrally located retail stores and stock the orders from the stores' stock.) I am not impressed with Von's meat (nor Ralphs or Albertson's), and the produce is OK, nothing stellar. The web site is easy to use, and it remembers your substituion preferences for individual items from order to order. The way they organize their catalog is sometimes counter-intuitive, but they have recently improved their search engine.
Since I can't get out of the house, this is a service that I rely on week to week, and generally it is pretty decent.
I'm outside of the Bristol Farms service area, otherwise I would probably be using them, and would probably use Whole Foods if they offered such a service.
I tried Paradise O last week for the first time ( http://www.paradiseo.com/ ). It's organic vegetables and fruits. We got that week's pre-selected box of both fruit and vegetables. The selection was really nice (spinach, butter lettuce, cucumber, tomatoes, potatoes, bananas, apples, oranges, cauliflower...all for 25 bucks!), very fresh and great-tasting. Customer service was excellent (got emails both before and after my order arrived). We're definitely going to use them again.
I tried Vons.com today based on what I read here. I was really disappointed with them. I spent some time on the site choosing a nice selection of groceries for my son in LA. I paid for the order and checked with my son on the delivery window time. The time came and went, I talked to my son a couple times....no order. After a couple phone calls, I was told that the delivery truck broke down, but the driver still made his deliveries.....huh? They said I would be refunded tomorrow, but they would not be able to deliver tomorrow...too busy.
I told them to forget about my business. Horrible experience.
Have used Albertsons and Vons. Albertsons was slightly better quality-wise I think, until their site got redesigned and became interminably slow, enough that I never go there anymore. Vons is pretty good, not perfect, beats no delivery at all. I always always check the box that says no substitutions (on anything!), as you don't know what you're getting locked into paying for otherwise, or how much $.
We probably use them 1x a month. Great for heavy item delivery like dog food, laundry detergent, soda 12-packs and water. Also canned goods, etc., and bulky paper items. Think of shopping there as stocking your larder, not like a run to the corner store. Haven't really had a problem with milks or meats or veggies, though generally I prefer to just pick up meats and veggies from specialty places when I know I'm going to use them soon. They've generally been on time with a couple exceptions over maybe a year. Given gas, time, logistics, lugging, it's definitely been worth the delivery charge and sometimes there are coupons for discounts on that. One thing I LOVE about shopping with Vons home delivery is this... not only is it cheaper overall than a store I'd probably otherwise go to, but it's super-easy to list a shelf by unit price and you can pick the cheapest, say, paper towels of a brand you prefer that way. Also plenty of sales and specials.