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Question about Kitchen Aid Mixer

Is it normal for my Kitchen Aid Mixer to have pools of oil spilling out of it? My husband called Kitchen Aid and the person said it was normal, especially if it's not used often. The person said to leave it on for 10 minutes or so before each use. So, I'm just wondering if other people have had this problem or if the person at Kitchen Aid was just giving us some BS.

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  1. I've owned Kitchen Aid Mixer for years and never seen any oil spilling, seeping or oozing out of it. Where is this oil coming from? I mean, where is it spilling out of?

    1 Reply
    1. re: Elizzie

      Mine don't spill but there is a good leak after I've used it I can see it around the base of the mixer? We just don't want it in the food, and I only had mine about 6months:/

    2. Sorry, didn't mean to send that twice (this new site is...). I'd consider calling the company again and asking for a better explanation than "it's normal." Like, what is this oil and how is it going to affect the functioning of the machine?

        1. I found this at the Kitchen Aid website:
          Normally, your mixer has enough lubrication to last the lifetime of the appliance. If through some mishap ( mixer is tipped during shipping or storage) oil leaks from the drip ring or shaft area, it can be attended to at a local authorized KitchenAid repair shop. Losing a teaspoon or 2 is nothing to be concerned about, but if there's 1/4 cup or so lost, your mixer will need repair. You may feel free to contact us at Customer Service for the most up to date listing. Call 1-800-541-6390.

          1. We have a, oh, I dunno, 25 year old unit sitting on the counter. It drips a very small amount of oil out the back onto the counter if you leave the mixing head down. If you leave it titled back, nothing drips. (Weird, eh? Sounds backwards to me, but whatever.) Also does not drip when in use (which actually isn't that often right now, but it was used again yesterday with no troubles). Our solution is just to leave it titled back, heh. Works fine.

            This is a small drip, though. If its "pools", sounds like a repair could be necessary.