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ordering le creuset on line

wandak Jan 26, 2007 12:43 PM

Has anyone heard of kitchenhut.com? I ordered from them and now can't reach them. Any experiences with this company would be greatly appreciated.

  1. b
    bostonhound Jan 26, 2007 05:34 PM

    Placed an order on January 6th for a 7.25 dutch oven/grill set (136.80 - shipping included). Have had two emails from customer service telling me my order is not in yet. Called their headquarters and was told that they are expecting a shipment this week and that my order should be in it. We'll see... I have checked my credit card statement and they have not charged me. Will keep you posted.

    1 Reply
    1. re: bostonhound
      bostonhound Jun 2, 2007 03:23 AM

      Placed the order on January 6, order still not received on June 2nd. It has been "backordered".

    2. l
      lwarwick Jan 27, 2007 05:56 PM

      I ordered the same thing a day later, and not surprisingly, I'm having the same experience. But what a deal! for $136 for two LC items, I'll wait.

      1 Reply
      1. re: lwarwick
        wandak Jan 28, 2007 06:11 AM

        My experience is pretty much the same. I ordered on Jan 10 and had no response so I called and was told it would be in stock in a few days. After waiting several more days I called several times and get only a machine that tosses me around. So, I emailed and asked what was the status, 2 days later I get an email from UPS. I waited a couple more days and contacted ups and was told they gave them a tracking # but have never been contacted to pick it up. With the price I don't mind the wait I just wish there was some communication. I'm assuming they are a good company!!!! Anyone know???

      2. Carb Lover Jan 28, 2007 12:59 PM

        I tried ordering from this company about a year and a half ago--the same LC oven/grill pan set mentioned above. It was so cheap at around $140 including s&h. I had the exact same problems described above; they said it was on back order and that there'd be a little delay. After a couple of weeks getting the runaround and further delays, I cancelled my order. I was able to talk to a live person at their NY office during business hours each time and they never charged my card; however, I don't have much patience and trust in a co. that strings me along--no matter how good the deal. I was worried there might be defects afterwards that would make the process a bigger PIA.

        After cancelling my order, I checked online at several customer review sites to find lots of similar complaints and problems w/ the company. I believe they also go by the name "ekitchen gadgets" and they answered the phone w/ a third name, so it's all a bit sketchy to me. I'm not saying that you won't eventually get your item, but the hassle and uncertainty wasn't worth it to me.

        I ended up getting the same item at Cutlery & More for around $175. That co. is much more reliable. Other reputable sites w/ some good LC discounts if you look for them: Caplan Duval and Amazon.

        Hope it works out for you and I'd be curious to hear an update.

        5 Replies
        1. re: Carb Lover
          wandak Jan 29, 2007 06:23 AM

          I was finally able to reach a person and was told the item was just back in stock and it "should" ship out in a couple days. I've decided, if not by Thursday with today being Monday I will cancel. I am really nervous. It is 60.00 cheaper with this company. How do they do it???

          1. re: Carb Lover
            wandak Jan 30, 2007 03:11 AM

            Just checked UPS and it has shipped and will be delivered tomorrow. Now I hope it has no dings. Not sure if I'll use them again. It is definately a strange company.

            1. re: wandak
              bostonhound Feb 2, 2007 02:09 PM

              Did you receive your order? They have emailed me and said my order is backordered until the middle of February so you are very lucky.

              1. re: bostonhound
                wandak Feb 2, 2007 02:57 PM

                Yes I received it with a 10% coupon off to ikitchens.com for my next order, and there more expensive to start with. Why would anyone order from what appears to be the same company and spend approximately 50.00 more? Maybe you would get the item faster. Not sure if I would want to order from them again. I was nervous the whole time waiting. Also there was no packing slip in the box. I've never ordered online and not gotten a slip. Hope you get yours soon.

                1. re: wandak
                  bostonhound Feb 2, 2007 03:56 PM

                  That's good to hear. Gives me hope that they will eventually ship. Enjoy your new cookware!

          2. k
            Kaisgraham Jan 29, 2007 06:42 AM

            Don't get Le Crouset! You will be so disappointed. I've given mine away. I love All Clad a hundred times more.

            10 Replies
            1. re: Kaisgraham
              wandak Jan 29, 2007 07:00 AM

              WOW!!! kaisgraham, what in your opinion makes all clad better. I've never used this but have used Le Creuset and love it so far.

              1. re: wandak
                Candy Jan 29, 2007 01:49 PM

                No way I'd give up my LC. You could never get a good braise in stainless as you can in a LC pot. If you get anymore LC you don't want send it my way.

                1. re: Candy
                  luv2bake Jan 29, 2007 05:50 PM

                  Not if I knock you down on my way to beat you to it! :)

                  I like both LC & AllC

              2. re: Kaisgraham
                Nancy Berry Jan 29, 2007 08:10 AM

                Comparing Le Creuset to All-Clad is like comparing apples to oranges. Le Creuset is excellent for braising, deep-frying, oven cooking, casseroles, and other types of cooking where you need very even temperatures that hold over a long time. All-Clad is excellent for searing, quick-sauteeing, pan-frying, steaming, sauce-making and other types of cooking where you need the pan to react quickly to changes in temperature. Both brands of cookware are excellent -- I have and love both brands. I have a number of Le Creuset round and oval ovens and "buffet" (shallow casserole) pans in different sizes and I have a number of All-Clad or Cuisinart Multi-Clad Pro saute pans, skillets, saucepans, and stockpots. I use and really like all of them and I'd highly recommend each brand.

                1. re: Kaisgraham
                  C. Hamster Jan 29, 2007 08:16 AM

                  That's comaring apples and oranges. I love All Clad but they don't even make products to compare with LC enameled cast iron.

                  1. re: Kaisgraham
                    Rubee Jan 29, 2007 08:30 AM

                    Wow, I wish you had given them to me!

                    I have both All-Clad and Le Creuset, and love them. They are two totally different types of cookware. All-Clad is stainless steel with a core of aluminum, Le Creuset is enamel-coated cast-iron. As others have mentioned, they also excel at very different uses. I use my Le Creuset for soups, frying, and long and slow braising, especially since clean-up is a breeze. I love my All-Clad for mainly stovetop cooking or searing and finishing in the oven.

                    1. re: Rubee
                      foiegras Jan 29, 2007 01:45 PM

                      Could you elaborate about cleanup being a breeze? The outside of my LC stays clean, but I find the inside a pain to clean ...

                      Btw, I also like to cook pasta in mine.

                      1. re: foiegras
                        Rubee Jan 29, 2007 02:29 PM

                        Hmmm. I wonder if it's because mine are newish (all bought within the last three years)? Sometimes I might have to soak or scrub a little, but that's only if I didn't rinse them out right away.

                        I do have a LC grill pan with a black matte finish inside that is such a pain to clean, I hardly use it.

                        1. re: Rubee
                          jzerocsk Jan 29, 2007 05:03 PM

                          Soak 'em and use a Dobie Pad on the tough baked-on stuff. I never have any problems cleaning them.

                          The grill pan is tougher to clean more because of the ridges than the finish - I've got a 10" skillet with the same finish inside and it's very easy to clean. LC also recommend seasoning these pieces and allowing a patina to build up on the inside much like unenameled cast iron. I have found this helps, particularly with the grill pan, and it gets better the more you use it as the seasoning builds up.

                          "Q: How do you season the grills?

                          A: Coat the new grill lightly with vegetable or olive oil using a pastry brush or paper towel. Don't use butter. Place the grill in the oven for 20 minutes at 225°F. Let the grill cool and store it. Repeat this procedure for the first 10-12 uses to build up a more "Nonstick" finish. "

                          From http://www.lecreuset.com/usa/products...

                          1. re: jzerocsk
                            Rubee Jan 29, 2007 05:18 PM

                            Yah, I realized that after I did some research on the grill pan that I should have seasoned it. One of these days I'm going to clean all the burnt residue in between the ridges, and start over.

                  2. rob133 Jan 29, 2007 02:38 PM

                    Ye my soup dish is a little spotted and discoloured inside, I've tried to stick with the no soap and a gentle scrub and while it isn't spotless its clean enough to use and that is all that matters to me.

                    1. C. Hamster Jan 30, 2007 07:37 AM

                      Use Barkeepers Friend. While my LC pieces have been a breeze to clean (except as you say the grill pan which I found useless and gave away) if there is ever a spot or stain inside or out I use BK Friend and it always does the trick.

                      1. p
                        Pelican1949 Oct 12, 2007 09:38 AM

                        I have ordered from kitchenhut, and won't do it again.

                        My order from July 11th is still incomplete, and this is October! The packaging is very poor. Footed mugs and 24 oz gravy server were stuck in the box with NO bubble wrap. Needless to say, they didn't arrive in one piece. The Asparagus cooker never has arrived. Try communicating with their "support" group? Good luck.

                        2 Replies
                        1. re: Pelican1949
                          MESSCAT Oct 18, 2007 10:44 AM

                          When you find a piece online that you want - call a LC factory store to order it. The shipping is reasonable and you're getting your cookware right from the source - no troubles.

                          1. re: Pelican1949
                            bostonhound Oct 19, 2007 02:53 PM

                            Placed an order last January, was told it was "backordered" and this week (ten months later) they cancelled the order. They say the item is no longer available but it is still on their website (for much more).

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