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Jan 26, 2007 12:43 PM

ordering le creuset on line

Has anyone heard of I ordered from them and now can't reach them. Any experiences with this company would be greatly appreciated.

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  1. Placed an order on January 6th for a 7.25 dutch oven/grill set (136.80 - shipping included). Have had two emails from customer service telling me my order is not in yet. Called their headquarters and was told that they are expecting a shipment this week and that my order should be in it. We'll see... I have checked my credit card statement and they have not charged me. Will keep you posted.

    1 Reply
    1. re: bostonhound

      Placed the order on January 6, order still not received on June 2nd. It has been "backordered".

    2. I ordered the same thing a day later, and not surprisingly, I'm having the same experience. But what a deal! for $136 for two LC items, I'll wait.

      1 Reply
      1. re: lwarwick

        My experience is pretty much the same. I ordered on Jan 10 and had no response so I called and was told it would be in stock in a few days. After waiting several more days I called several times and get only a machine that tosses me around. So, I emailed and asked what was the status, 2 days later I get an email from UPS. I waited a couple more days and contacted ups and was told they gave them a tracking # but have never been contacted to pick it up. With the price I don't mind the wait I just wish there was some communication. I'm assuming they are a good company!!!! Anyone know???

      2. I tried ordering from this company about a year and a half ago--the same LC oven/grill pan set mentioned above. It was so cheap at around $140 including s&h. I had the exact same problems described above; they said it was on back order and that there'd be a little delay. After a couple of weeks getting the runaround and further delays, I cancelled my order. I was able to talk to a live person at their NY office during business hours each time and they never charged my card; however, I don't have much patience and trust in a co. that strings me along--no matter how good the deal. I was worried there might be defects afterwards that would make the process a bigger PIA.

        After cancelling my order, I checked online at several customer review sites to find lots of similar complaints and problems w/ the company. I believe they also go by the name "ekitchen gadgets" and they answered the phone w/ a third name, so it's all a bit sketchy to me. I'm not saying that you won't eventually get your item, but the hassle and uncertainty wasn't worth it to me.

        I ended up getting the same item at Cutlery & More for around $175. That co. is much more reliable. Other reputable sites w/ some good LC discounts if you look for them: Caplan Duval and Amazon.

        Hope it works out for you and I'd be curious to hear an update.

        5 Replies
        1. re: Carb Lover

          I was finally able to reach a person and was told the item was just back in stock and it "should" ship out in a couple days. I've decided, if not by Thursday with today being Monday I will cancel. I am really nervous. It is 60.00 cheaper with this company. How do they do it???

          1. re: Carb Lover

            Just checked UPS and it has shipped and will be delivered tomorrow. Now I hope it has no dings. Not sure if I'll use them again. It is definately a strange company.

            1. re: wandak

              Did you receive your order? They have emailed me and said my order is backordered until the middle of February so you are very lucky.

              1. re: bostonhound

                Yes I received it with a 10% coupon off to for my next order, and there more expensive to start with. Why would anyone order from what appears to be the same company and spend approximately 50.00 more? Maybe you would get the item faster. Not sure if I would want to order from them again. I was nervous the whole time waiting. Also there was no packing slip in the box. I've never ordered online and not gotten a slip. Hope you get yours soon.

                1. re: wandak

                  That's good to hear. Gives me hope that they will eventually ship. Enjoy your new cookware!

          2. Don't get Le Crouset! You will be so disappointed. I've given mine away. I love All Clad a hundred times more.

            10 Replies
            1. re: Kaisgraham

              WOW!!! kaisgraham, what in your opinion makes all clad better. I've never used this but have used Le Creuset and love it so far.

              1. re: wandak

                No way I'd give up my LC. You could never get a good braise in stainless as you can in a LC pot. If you get anymore LC you don't want send it my way.

                1. re: Candy

                  Not if I knock you down on my way to beat you to it! :)

                  I like both LC & AllC

              2. re: Kaisgraham

                Comparing Le Creuset to All-Clad is like comparing apples to oranges. Le Creuset is excellent for braising, deep-frying, oven cooking, casseroles, and other types of cooking where you need very even temperatures that hold over a long time. All-Clad is excellent for searing, quick-sauteeing, pan-frying, steaming, sauce-making and other types of cooking where you need the pan to react quickly to changes in temperature. Both brands of cookware are excellent -- I have and love both brands. I have a number of Le Creuset round and oval ovens and "buffet" (shallow casserole) pans in different sizes and I have a number of All-Clad or Cuisinart Multi-Clad Pro saute pans, skillets, saucepans, and stockpots. I use and really like all of them and I'd highly recommend each brand.

                1. re: Kaisgraham

                  That's comaring apples and oranges. I love All Clad but they don't even make products to compare with LC enameled cast iron.

                  1. re: Kaisgraham

                    Wow, I wish you had given them to me!

                    I have both All-Clad and Le Creuset, and love them. They are two totally different types of cookware. All-Clad is stainless steel with a core of aluminum, Le Creuset is enamel-coated cast-iron. As others have mentioned, they also excel at very different uses. I use my Le Creuset for soups, frying, and long and slow braising, especially since clean-up is a breeze. I love my All-Clad for mainly stovetop cooking or searing and finishing in the oven.

                    1. re: Rubee

                      Could you elaborate about cleanup being a breeze? The outside of my LC stays clean, but I find the inside a pain to clean ...

                      Btw, I also like to cook pasta in mine.

                      1. re: foiegras

                        Hmmm. I wonder if it's because mine are newish (all bought within the last three years)? Sometimes I might have to soak or scrub a little, but that's only if I didn't rinse them out right away.

                        I do have a LC grill pan with a black matte finish inside that is such a pain to clean, I hardly use it.

                        1. re: Rubee

                          Soak 'em and use a Dobie Pad on the tough baked-on stuff. I never have any problems cleaning them.

                          The grill pan is tougher to clean more because of the ridges than the finish - I've got a 10" skillet with the same finish inside and it's very easy to clean. LC also recommend seasoning these pieces and allowing a patina to build up on the inside much like unenameled cast iron. I have found this helps, particularly with the grill pan, and it gets better the more you use it as the seasoning builds up.

                          "Q: How do you season the grills?

                          A: Coat the new grill lightly with vegetable or olive oil using a pastry brush or paper towel. Don't use butter. Place the grill in the oven for 20 minutes at 225°F. Let the grill cool and store it. Repeat this procedure for the first 10-12 uses to build up a more "Nonstick" finish. "


                          1. re: jzerocsk

                            Yah, I realized that after I did some research on the grill pan that I should have seasoned it. One of these days I'm going to clean all the burnt residue in between the ridges, and start over.

                  2. Ye my soup dish is a little spotted and discoloured inside, I've tried to stick with the no soap and a gentle scrub and while it isn't spotless its clean enough to use and that is all that matters to me.