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A so so meal at Brents.....

Kitchen Queen Jan 21, 2007 01:09 AM

I'm a big advocate as some of you might know however, hubby and I just came from there and I was quite dissapointed. Onions burnt, omelette overcooked, and bacon side was a little funky. Hubbys burger seemed a bit overdone but, when a man's hungry,...a man's hungry...Won't stir my desires too much but, I think I've now come to know the dark side of Brent's. - Maybe it was just a burp..

  1. SIMIHOUND Jan 21, 2007 02:16 AM

    Kitchen Queen, did you say something to the server? I speak up because it's my favorite all around restaurant and I want them to be on top all the time. I was there last Sunday and had the short ribs and my wife had a patty melt. Both were so good I can't wait for my next day off to go back.

    1 Reply
    1. re: SIMIHOUND
      Kitchen Queen Jan 21, 2007 02:29 AM

      I am a regular there too. This time things went a bit funky. I had the server make new bacon but, frankly I was not interested in making a fuss. I did enjoy the bagel chips as always. One bad day among a 100 good ones is not bad odds.

    2. c
      cvc Jan 21, 2007 03:18 PM

      We were there last Tuesday and had two of the great sandwiches: the black pastrami reuben and the best patty melt I've ever tried. However, the two story carrot cake in the generic display carousel was inedible. I will say though that for our only second visit there was once again an almost off putting sloppiness bordering on the indifferent that perhaps spilled over to the kitchen in your case.

      On our first visit one of the entrees didn't arrive and you could see the nice waitress realize that she had forgotten it and then claimed that she had told the kitchen to remake it because it didn't look good. Okay. This time our beverages arrived after our food and after asking two more times, the heavy mid day vacuuming (there are quiet floor dusters that most carpeted restaurants use), and the four chatting at the cashier desk while we stood their waiting to pay the check (No they weren't taking phone orders.) None of this might not matter if they had those classic larger than life deli personalities but I fear those days are gone. Great bagel chips and pickles, though, and the place was packed.

      1. d
        Diana Jan 21, 2007 04:45 PM

        I wasn't amazed by my recent visit there, either. I was especially dismayed at how our server brought the check before we'd finished chewing our dinner. I guess she decided for me I didn't need dessert

        1. l
          LuigiOrtega Jan 22, 2007 06:05 AM

          Wow, Brents, moved out of the Valley 7 years ago, been back twice always great food. Hate to hear the bad news. Once I found the place I stopped going to any other Delis.

          1. o
            OneJayneDoe Jan 22, 2007 02:01 PM

            Hmmm... I had a very bad experience at Brent's recently and posted about it here, but the post was removed. We ordered our food, waited over 45 minutes, were given the check, but never received our food! After 50 minutes we left.
            After years of loyal patronage, and word of mouth advertising to anyone that asked us about deli food, we won't be back.

            1 Reply
            1. re: OneJayneDoe
              tony michaels Jan 22, 2007 02:03 PM

              If you are speaking about your reply in this thread your post is still there: http://www.chowhound.com/topics/358960

              on Jan 10, 2007 OneJayneDoe replied

              After years of great meals, I've had to take Brent's off my list. The steady decline in food quality and service over our last visits is the reason why.
              Last visit, we waited over 45 minutes for our food (Lox plate and hash and eggs) as we sat in front of the kitchen. The waitress gave us our check at the half hour point and we hadn't eaten yet. There was no communication from anyone as to what the issue was or why we were waiting so long. At the 50 minute mark, we left. As the waitress watched us get up she never said a word.
              Must have been an off day.

            2. s
              silence9 Jan 22, 2007 03:29 PM

              To the OP: can you please clarify as to which location of Brent's your post alludes? The location issue, in this case, is significant, as the experience you shared here either indicates a decline (per your meal) in the original location or a trend at the newer place...

              1 Reply
              1. re: silence9
                Kitchen Queen Jan 22, 2007 07:16 PM

                I went to the original location in Northridge. However, It's important that there's quality in both locations. New or old.....

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