Sunnin Lebanese - I won't be going back
I used to go to this place all the time and always have had the same server... a very friendly chubby man.
However tonight, I had THE WORST experience ever and promise that I will never be going back.
On my last trip there, I saw a Lebanese man order the spicy kefta kebab entree. I read the menu description and it sounded pretty good. However, the catch was that although the menu specifically states that the kebab is grilled, it is actually just sauteed. The Lebanese man who ordered the plate asked that the kebab be grilled. He seemed like he knew what he was doing and I wanted to try what he had but already had my plate full of food.
So, onto my trip tonight...
I had a different waiter. A younger, tall male who was very fit looking. He took my order for the spicy kefta kebab and I asked him, "Can you please make sure that they grill the kebab?" He responded with an, "Of course."
Since I was sitting at the counter, I could see everything happening in the kitchen. I saw a man prepare a spicy kefta kebab dish but, didn't think that it was for me since there were several other kefta kebabs on the grill. However, after awhile, I realized that the spicy kefta kebab dish was for me since there weren't any other ones cooking. To prevent a further delay in getting the correct order, I alerted my waiter this evening and told him that the kebabs were not grilled. The waiter then proceeds to argue with me that, "they usually make it like that," and "it tastes the same." I promptly told him that grilled kebabs do not taste the same as sauteed kebabs (which is totally obvious). THEN, instead of fixing his mistake OR apologizing about it, he then tells me that they're "too busy" to grill the kebab like I had asked.
At that point, I was about to boil and just leave. However, my need for food at that moment kept me there. What angered me was that
1) If they were "too busy" to grill the kebabs, then as why were there SEVERAL OTHER kefta kebabs on the grill (Which I thought was for MY order).
2) If they couldn't do it the way I had asked them to then don't tell me you can and then bring me the food prepared incorrectly and proceed to tell me that they couldn't do it after the fact. If he had told me that was going to be the case, I probably would've ordered something else.
Another thing I saw the last time (from the same guy that was waiting on me tonight) was that he was about to charge this poor old homeless guy *extra* money for his order of fries. I was right there next to the cash register when he ordered the fries. He didn't ask for any extra. He just wanted what was on the menu. However, the total for the fries came out to be about $2.7-something. I know because I asked that his fries be added to my tab as he was about to pay $3.00 for it. How screwed up is that? And no, he wasn't about to give him change either. In fact, the words he uttered to him were, "I'll just take $3 for that..." AS IF he were cutting him a deal! I would not have found out that the fries were less than $3 had I not offered to add his order to my tab. I really thought that the guy was giving the homeless guy a break! UNBELIEVABLE.
I can't believe I went back tonight after witnessing that. I guess it served me right when the service was so screwed up!
While not doubting the veracity of your story, I need to stand up for a really fantastic place. I have never experienced any real problems at Sunnin. On the contrary, everyone there is friendly and the food is excellent. REALLY excellent. Yes, sometimes they are a bit overrun with customers, but it's a mom and pop place. Your story sounds like a misunderstanding of some sort.
As for the homeless fellow, I have to sympathize with the owners. It must be very awkward and difficult when a homeless person comes into your business. One has to walk a fine line.
They often smell, they may talk to themselves, and they certainly scare off customers. Rolling out the red carpet is probably not what restaurant owners want to do, and who can blame them? As for the extra 30 cents, who knows what was going on, but again it sounds like some kind of misunderstanding.
As for your paying for the homeless person, that is a nice gesture on your part. However, giving to homeless people - whether on the street or in a restaurant - only encourages them to continue panhandling. Give to a charity or shelter. These organizations exist to provide emergency shelter and help homeless people get help with their addictions, personal problems, or just learn how to get a job and get on one's feet.
Homeless guy problem... ok. Understand.
However,I'm not sure where the misunderstanding came in tonight. I asked him, "Could you please make sure they GRILL the kebabs," and he said, "Sure." Then after I brought up the fact that I saw the man NOT grill the kebabs he just FLAT OUT LIED to me and said that he did... then proceed to argue with me about how it tastes the same, etc?
it would be hard to top such an awful experience.
i'd just like to add that the one food item i tried there, certainly was sub-par and on that basis, i never planned to return.
they made the falafal for their falafal sandwiches in batches, and then reheated them in a MICROWAVEW before assembling the sandwiches (the microwave is conviently located right next to the fryer). then, as if this wasn't bad enough, they assemble the sandwich with the soggy falafal balls and cold pita bread and tahini, and wrap the whole thing up in foil, and warm it on the grill. this means that the big pillow of white pita bread turns into a completely saturated soggy mess wrapped around the soggy falafal balls. truly yuck.
I think I might have watered down my main point of how aweful the service was. That is the MAIN reason why I won't be going back.
However, on the homeless person point...
If you don't want homeless people to come in, don't encourage it by making it seem like they're getting a better deal than everyone else. The way the guy said, "I'll just take $3 for that" seemed like he was being extra nice to him.
I agree about the homeless people being inside restaurants. I don't enjoy it either but the point is, charging extra to people who need more money the most is not right, especially with the attitude of "I'm being a nice guy and doing you a favor."