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Scratched Le Creuset..... Is it ruined?

Hi All
I'm new to the boards. Just found this site by researching my problem. You all seem like my kind of people.
I found a 5.5 Qt LC french oven at Marshalls for only $100. I looked it over real well before buying it and did not see any defects in the store. Well I guess I had deal goggles on because I didn't see a very small C shaped scratch on the inside part of the lid. I looked at LC's FAQ and it says, Although unattractive, chipping does not impair the performance of the product or make it unsafe to use.

My question is should I return it? (I figure thats why it was only $100. But It was not marked as such)
IF I keep it, will the scratch get worse?

Thanks in advance!

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  1. It should be ok, especially since it's in the lid. However, Le Creuset does have that great policy with damages. Maybe give them a call and ask about it? Others will be able to say more about that, but from what I hear they are really good about damage.

    1. The scratch won't be a huge problem . . .but it will rust where it is scratched if you don't keep it dry or wash it in a dishwasher.

      And they are pretty good with fixing defects, but probably not if you got it from Marshalls, since it's likely a cull or second.

      1. If the pan has a chip it is not safe to use. A Le Creuset representative (from Sur La Table) told us this. Also, the company does not consider this their fault and are very reluctant to take it back, since it states this in the instructions. Good Luck. It's from cooking at too high of heat.

        1 Reply
        1. re: ChefGirl412

          I would not hesitate to use it even with the chip. I'd probably make sure to protect from rust with a bit of oil though.

          Nobody I know with a Le Creuset more than a year old DOESN'T have chips and/or scratches. I've heard that LC is also very good about taking back faulty pieces, although this may not apply since the OP bought it from Marshall's, as someone else suggested.

        2. I was in the same type of predicament (sp?) this weekend. I've been in search of a Dutch over, looking at TJ Maxx and La Sur Table as well as other places. I found a 7 or 8 quart at TJ Maxx for $100. I was able to talk down the price to $70. The problem with the Dutch oven was that it had a chip that was the size of a small bandage on the outside of the pot. I thought it was just cosmetic. Thank goodness someone else saw a faint crack on the inside of pot. I did not buy it.

          Be careful about these cosmetic flaws as they were probably caused by trauma to the pot.

          1. What reason did the rep give for the pot not being safe with a chip? Makes me wonder what's in that enamel, then, since once can cook in plain iron with no "safety" problems whatever.

            A scratch is different than cracked enamel, how could heat produce a "scratch?" Particularly on a new pot?

            Since it's right out of the box, I don't see why LC wouldn't replace it, but the shipping won't be cheap. Will another $30 or so bucks make you sorry you bought it? If so, just return it and save yourself the trouble.

            2 Replies
            1. re: MikeG

              Yes, it was a chip in the enamel.

              1. re: MikeG

                They replaced a pot I bought that had a chip. Call them, they will give you an authorization number that you include when you send it and I bet they send a new one like they did for me. Cost me one way shipping. They are very nice about it, even asked what color i wanted.