Pearl Oyster Bar - Tired of the Attitude
Here is one instance where I love the food at an establishment but am beginning to doubt if it's worth putting up with the poor attitude.
There is a waiter that takes names and seats guests who can be very sarcastic.
When my date asked what vegetables were served with the grilled whole fish, the waitress replied "Fresh seasonal vegetables". What type, my date wanted to know. "FRESH SEASONAL VEGETABLES" was the nasty response, as though we were annoying the waitress with such a silly question.
On another night, my aunt, who is watching her carbs, asked for the roll served on the side when ordering her lobster roll. The waiter gave a nasty look and said "Rebecca doesn't like these special orders - and it's way too busy tonight".
Give me a break. was this going to turn the kitchen upside down? Then, when he brought the plate with the bread on the side, he said "It's your lucky night"!
A couple of weeks ago, I saw some regular customers showering the waitstaff with gifts and holiday hugs. I'm wondering if I'm alone in questioning the service/attutude here.
Hmmm ... that's too bad. We go maybe once every six weeks or so - almost always sit at the bar - and have always had v. pleasant service. We're usually there when they open though so it's not crazy busy (not that that is an excuse for rudeness). It's not necessarily warm service though, I'll certainly say that, though I think they've come to recognize our faces since we usually sit in the same seats.
I've not done any showering of gifts or hugs BTW.
The food's overrated and overpriced. A better attitude would hardly change that, but it could help.
It's also irritating to hear waitstaff talk about the chef as if they're a diva or something. They're in the service industry: they should serve, not dictate. The problems with a celebrity culture bleeding into culinary culture are endlessly frustrating.
I've never been to Pearl's, but if you're looking for excellent fish and seafood, including a great lobster roll, I highly recommend Tides, the teensy "shack" on the LES. You will definitely never get any service attitude there. Stephen, the owner, is one of the nicest guys around and goes out of his way to make certain that diners have an excellent experience.
Somebody should send them a copy of Danny Meyer's book, "Setting The Table", regarding hospitality and customer service. On the other hand, I've just sat at the bar with no problems.
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