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Dec 17, 2006 06:01 PM

looking for a new wine store...

We used to spend all our money at The Wine House but, due to the recent treatment my husband received from an extremely rude staff member, we have decided to take our business elsewhere.

We saw a flier from another store advertise a certain wine for a price, and since we were going to go and do our shopping at The Wine House anyway, we took the flier to see how much The Wine House charged for the same bottle. It turned out that they were charging just a little bit more so, we decided to ask someone about perhaps a price match. The one staff member we asked glared at my husband, took the case in question from our hands, and just walked away. How unbelievably rude. All he had to say was, "Sorry... we don't do that." We will not be going to The Wine House again.

What we used to like about The Wine House was the knowlegeable staff, nice service, great variety (it was like a candy shop for us!) and on top of it all, great prices. We also love WineExpo on Santa Monica but, they just don't carry some stuff (you know what I mean). We also love Wally's but, their prices are a little bit high (however, their tent sale is one of the best wine sales in the L.A. area).

I'm sure there is another shop in Los Angeles that is just as good if not better... help us find our new wine shop!
Thanks :)

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  1. Well, if they don't price match what were you expecting him to say other than "sorry...we don't do that"? I understand that his tone made a difference but I wouldn't write off a store I love based on something as small as that.

    You've already mentioned it, but I like Wally's in Westwood. They are super-nice and have a great selection. When is their tent sale?

    4 Replies
    1. re: hrhboo

      I didn't know whether or not they price matched or not... that was the question. All he had to say was, "Sorry, we don't price match" instead of taking the stuff from our hands and walking away without even a word. Wouldn't you say that is rude?

      1. re: banquisha

        I agree that it was rude but if you love the place and have consistently received great service there with the exception of one minor incident then perhaps it isn't worth completely avoiding the place.

        1. re: banquisha

          That's almost (almost!) laughably rude. But if it's only happened once I would complain about that person rather than write off Wine House completely.

          1. re: banquisha

            At least he should have had the decency to say, "No wine for you!!"

        2. Well, Twenty Twenty is just north of the Wine house on Cotner at that address, and while Bobby may not endure you for life with his personality, he really knows wines, has a huge collection of older vintages from seemingly everywhere, and will probably provide a good alternative to the Wine House.
          LA Wine Co. in Marina Del Rey has good prices on the items it carries, and it is always a good place to look around, although small by Wine House/2020/Wallys standards.
          Duvin on San Vicente just below Melrose near the PDC has a very hospitable owner who loves and knows French wines.
          Further afield if on the east side, you might try Silver Lake Wines on Glendale Blvd. just west of the Golden State Fwy. Also, Topline in Glendale, owned by the brother and father of the owner of LA Wine Co. has quite a good selection of both wine as well as spirits with very good prices.

          1. You won't get the same level of service, but you'll get great prices at Cost Plus and Costco. Both have good wines at competitive prices. I also like Greenblatt's. Jeff has a great selection. Some of his wines are on the high end cost wise....but he has great specials. Get on his e-mail list. I've always liked what he recommends.

            1 Reply
            1. re: perk

              I find the wines at Costco largely focused on cabs and chards, with very limited anything else. Prices are great if the item is what you want. Cost+ is more expensive and, like Costco, needs to obtain wines that can be carried by every store in the chain, and thus only carries the larger distribution wines, not the smaller boutique ones.
              For the smaller wines, the likes of a Greenblatt's will serve the needs, and thus you need to know several different wine shops and their owners to get the entire spectrum of wines you are interested in.

            2. I assume you are over on the Westside, but if you find yourself in the Studio City area I highly recommend the Flask Fine Wines. Price competitive and an excellent selection. Not nearly as big as the Wine House but nonetheless an excellent selection.

              1. I've always liked Woodland Hills Wine Company.

                2 Replies
                1. re: SauceSupreme

                  I must put in another vote for Woodland Hills Wine Company. If you don't mind the drive, this is the place to go. They have a huge selection of wines, and they always steer me to great finds. Unlike the Wine House, when I ask for recommendations for inexpensive wines, they are just as enthusiastic as when I'm searching for expensive wines.

                  It's located on the south side of Ventura Blvd., a ways west of Topanga, near
                  La Frite restaurant.

                  1. re: brandygirl

                    Brandygirl, I love wine and you just had described the experience I have had at the Wine House. "Unenthusiastic" would sum it up!! QPR is not in their vocabulary. Just a little uppity tude in general.. I think that they are catering to the expense account limited knowledge crowd IMO..