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anti-OpenTable bias?

[moved from Boston Board - The Chowhound Team]

I apologize if this has been discussed before. Have hounds noticed discriminatory treatment when you book via OpenTable versus calling a restaurant directly? Getting seated at less appealing, high-traffic tables, that sort of thing? I'm trying to decide if it's just my imagination.

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    1. I have only used Opentable 6 - 8 times but I have had no issues and find it quite useful.

      1. Had no problem using Open Table to make a reservation at Topolobampo in Chicago. But when I attempted to use it in Boston, I got a screen saying that I had to give credit card info, so I just called the restaurant directly. . .

        1. I was a beta user of OpenTable when it started how ever many years ago. I currently have over 30,000 points. Will not make a reservation any way other than OpenTable.

          We live in the bay area where it was started. To date I have NEVER had any problems with OpenTable. In fact, as far as I'm concerned it's the best thing going with regard to making reservatons.

          Have never been given a "bad" table, in fact we're normally ask where we would like to sit. Have used it for a couple of special occasions (birthdays, ets) and all has gone well.

          It's a great service, especially for FREE!!

          7 Replies
          1. re: rtmonty

            What do you do when you want to eat at a restaurant that isn't on Open Table?

            1. re: susancinsf

              There are these new-fangled devices that all the kids are calling "fones" I mean "phones". They allow you to dial a pre-set series of numbers, and then magically you can talk to someone else - sometimes far, far away. Only teasing! ;-)

              I've used Open Table many, many times and never had a problem.

              1. re: susancinsf

                Normally don't go. There are over 500 restaurants on OpenTable in SF and it's my guess we aren't even a third through them.

                1. re: rtmonty

                  You are depriving yourself of plenty of wonderful restaurants in SF who don't use open table. Eating isn't just about getting reward points or the ease of not having to pick up the phone. I'd be willing to bet most of the wonderful little places in Chinatown don't use OpenTable.

                  1. re: jpschust

                    Actually I've never use a reward point and I have over 30,000. It's purely a matter of ease. And, have eaten at a number of the little places in Chinatown with friends, in fact, R&G just a couple of weeks ago, was great. Basically I'm just lazy, easier to use the mouse than pick up the phone.

                    1. re: jpschust

                      One of the reasons I finally broke down and bought a cell phone was so I could make reservations while having fun in the Bay Area.

                      1. re: jpschust

                        Agreed. None of my favorite restaurants in SF use OpenTable, nor do most of the restaurants that I'm interested in trying. It's taken me two years to accumulate 2,000 points, and I eat out a lot.

                2. I've been using Opentable for years with no instances of unpleasant attitude from hosts/waitstaff. It's a godsend here in NYC. Just wish there were more places in the Phoenix metro area that were enrolled. Using Opentable is so much more convenient than making separate phone calls to restaurants for reservations. You don't have to be put on hold, negotatiate times with a host/hostess, or hear the unsaid "Surely you can't mean THIS Saturday at 8:00 p.m." that's implicit in the "Hmmmm. I'm not sure we have any availability on that particular evening. How about next month, on a Wednesday, at 5:30 p.m.?" You simply input the date, the time desired, the number in your party, and all the restaurants with tables available show up on the list for you to pick and choose. Great idea.